New
#1
New computer w windows 10 froze after 30 minutes
Brand new computer, just took it out of the box. Came with windows 10 already installed. Worked fine at first. I deleted a couple of junk programs like the Ebay app. Transferred some documents, pictures, movies, and music files from an external hard drive onto the computer. None of those files were files types that (I would think) are high risk. Downloaded ITunes. Installed ESET smart security anti-virus program.
Now computer is frozen. Ctr-alt-delete doesn't work. Ctr-shift-esc doesn't work. The cursor can be moved around on screen but clicking anywhere, or on anything has no effect. Keyboard has no effect. The only way I can even restart is with the power button, but when I restart it starts up into the same frozen state. Have tried starting it in safe mode but can't get it to enter safe mode on startup.
Ideas?