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  1.    18 Sep 2015 #11
    Join Date : Jul 2015
    Posts : 9,132
    Windows 10 Pro

    Quote Originally Posted by michael13 View Post
    Thanks. I'm trying something else that seems to be working. I forced the computer to power off in the middle of the startup process a couple of times. Then, when I started back up, it allowed me to launch the trouble shooter. I'm seeing where this goes but it's promising so far. If this doesn't work I'll try the USB installation as suggested.
    Knowing what make and model # computer we might have been able to find out what key sequence to press to get into troubleshooting, but sounds like you are there now. There should be an option to Reset this PC. That is what you want. After the reset, before it has a chance to install updates, you can try to prevent the problem by right clicking the Windows Start Icon, click Control Panel, System and Security, System, Advanced System Settings in left column, the Hardware tab, Device Installation Settings button, Click No let me choose what to do, then the circle for Never install device drivers from Windows update, Save changes, OK.
      My ComputerSystem Spec
  2.    18 Sep 2015 #12
    Join Date : May 2014
    Cross Plains, WI
    Posts : 306
    Windows 10 Pro x64

    Wow. Thats kinda crazy that this issue is so prevalent. I have Windows 10 running on both my desktop and my laptop, never seen this issue at all.
      My ComputersSystem Spec
  3.    18 Sep 2015 #13
    Join Date : Sep 2015
    Posts : 12
    10 and 7
    Thread Starter

    Problem solved. I was able to completely reset my computer to the factory pre-sets.

    By repeatedly forcing it to shut down in the middle of the startup routine I was able to access the trouble shooter. From there is was pretty straight forward.

    Thanks to everyone for the advice.

    I'd only been using the computer for about an hour before it froze, so losing all my work was not a serious blow. It would suck if you had to completely reset the computer after weeks or months of work. I'll make a note to backup important files externally on a regular basis.
      My ComputerSystem Spec
  4.    18 Sep 2015 #14
    Join Date : Aug 2015
    Maine
    Posts : 36,278
    Windows10Pro 64Bit

    You should make a COMPLETE image backup, and do NOT use windows backup to do so.....use a 3rd party backup program. Windows backup can also fail on you. But....its your choice....
      My ComputersSystem Spec
  5.    18 Sep 2015 #15
    Join Date : Sep 2015
    Posts : 4
    Windows7

    Quote Originally Posted by michael13 View Post
    Problem solved. I was able to completely reset my computer to the factory pre-sets.

    By repeatedly forcing it to shut down in the middle of the startup routine I was able to access the trouble shooter. From there is was pretty straight forward.

    Thanks to everyone for the advice.

    I'd only been using the computer for about an hour before it froze, so losing all my work was not a serious blow. It would suck if you had to completely reset the computer after weeks or months of work. I'll make a note to backup important files externally on a regular basis.
    Congratulations !
    I managed to play with W10 for a week
    Now suppose to setup again and confirmed reservations
      My ComputerSystem Spec
  6.    18 Sep 2015 #16
    Join Date : Aug 2015
    Maine
    Posts : 36,278
    Windows10Pro 64Bit

    More than likely it was when he installed his anti-virus program. Those can mess up windows 10 pretty good sometimes. Have to be careful just how you install 3rd party anti-virus programs, seems windows 10 can be real picky on this.
    Which is just another bug in our Windows 10.
      My ComputersSystem Spec
  7.    18 Sep 2015 #17

    Quote Originally Posted by michael13 View Post
    Thanks. I'm trying something else that seems to be working. I forced the computer to power off in the middle of the startup process a couple of times. Then, when I started back up, it allowed me to launch the trouble shooter. I'm seeing where this goes but it's promising so far. If this doesn't work I'll try the USB installation as suggested.
    When my laptop freezes i power off , wait a minute and as soon as i press the power button again i hit the (F2) key until boot screen comes up .

    I then open the DVD drive, stick a Win 10 ISO or Win 10 repair disk in it and change the boot sequence to boot from the disk first.

    I then hit ( F10) to get out of it and a few seconds later you see the message (press any key to boot from the disk drive) option which will take you to troubleshooting or the option to re install .

    I am getting sick of needing to do that though , a fix is needed asap.
      My ComputerSystem Spec
  8.    18 Sep 2015 #18
    Join Date : Aug 2015
    Spring Valley
    Posts : 558
    Windows 10 Pro/Windows 7 Ultimate

    Quote Originally Posted by michael13 View Post
    Brand new computer, just took it out of the box. Came with windows 10 already installed. Worked fine at first. I deleted a couple of junk programs like the Ebay app. Transferred some documents, pictures, movies, and music files from an external hard drive onto the computer. None of those files were files types that (I would think) are high risk. Downloaded ITunes. Installed ESET smart security anti-virus program.

    Now computer is frozen. Ctr-alt-delete doesn't work. Ctr-shift-esc doesn't work. The cursor can be moved around on screen but clicking anywhere, or on anything has no effect. Keyboard has no effect. The only way I can even restart is with the power button, but when I restart it starts up into the same frozen state. Have tried starting it in safe mode but can't get it to enter safe mode on startup.

    Ideas?
    If it is very new, I'd pack it back in the box and bring it straight back to them and get a refund or a different machine.

    Does it keep locking up even after rebooting? If it locks up constantly, bring it back to where you bought it and get satisfaction.
      My ComputerSystem Spec
  9.    18 Sep 2015 #19

    Quote Originally Posted by XweAponX View Post
    If it is very new, I'd pack it back in the box and bring it straight back to them and get a refund or a different machine.

    Does it keep locking up even after rebooting? If it locks up constantly, bring it back to where you bought it and get satisfaction.

    I have done that myself , i demanded a NIB replacement , get it home and it's even worse than the first one , some people just can't win .

    PS: Some people = fredc
      My ComputerSystem Spec
  10.    18 Sep 2015 #20
    Join Date : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro

    Quote Originally Posted by OldMike65 View Post
    More than likely it was when he installed his anti-virus program. Those can mess up windows 10 pretty good sometimes. Have to be careful just how you install 3rd party anti-virus programs, seems windows 10 can be real picky on this.
    Which is just another bug in our Windows 10.
    I have Eset installed, Win10x64 Pro. Computer runs just dandy. While it is possible, I wouldn't say it is likely.

    If I can, I would recommend making sure you (OP) have updated Win10 drivers on your computer, and only programs installed that you need/want installed. And when going through the system to clean out unwanted programs, be extra careful.
      My ComputerSystem Spec

 
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