Windows 10: Encrypted hard drive that I can no longer access on Windows 10

  1.    15 Sep 2015 #1

    Encrypted hard drive that I can no longer access on Windows 10


    I have an external hard drive that I had to encrypt when using on a work computer. It's protected with a password and to access files, I run unlock.exe and type in a password.
    However, since upgrading to Windows 10, I can no longer access the files. When I run unlock.exe an error comes up saying "this app cannot run on your PC". I've tried compatibility troubleshooting and searched forums etc for a solution, but can't find anything.

    Can someone help?!
      My ComputerSystem Spec


  2. Posts : 20,755
    64-bit Windows 10 Pro build 16199
       15 Sep 2015 #2

    Hello Katiej, and welcome to Ten Forums.

    What did you use to encrypt the hard drive with?

    If you used BitLocker, then you might see if you can use either tutorial below to unlock or recover the hard drive with the Bitlocker password or recovery key.

    BitLocker Recovery - Unlock a Drive in Windows 8

    BitLocker Repair Tool - Recover Drive in Windows 7 and 8
      My ComputersSystem Spec

  3.    15 Sep 2015 #3

    I guess, from the limited information that you provide, that you are using the Smartware software from WDC. The latest version that I find is here:

    WD Product Update

    It's not listed for Windows 10, but it includes WIndows 8, so it will probably support 10 as well.

    The manual for it is here:

    http://www.wdc.com/wdproducts/librar...779-705057.pdf

    Does your employer have any IT staff that could assist you with it?
      My ComputerSystem Spec

  4.    16 Sep 2015 #4

    Brink said: View Post
    Hello Katiej, and welcome to Ten Forums.

    What did you use to encrypt the hard drive with?

    If you used BitLocker, then you might see if you can use either tutorial below to unlock or recover the hard drive with the Bitlocker password or recovery key.

    BitLocker Recovery - Unlock a Drive in Windows 8

    BitLocker Repair Tool - Recover Drive in Windows 7 and 8
    Thanks for the welcome
    I can't remember what tool I used to encrypt it unfortunately. I don't think it was bitlocker as I've attempted the fixes and they haven't worked. Appreciate you trying to help though.
      My ComputerSystem Spec

  5.    16 Sep 2015 #5

    bobkn said: View Post
    I guess, from the limited information that you provide, that you are using the Smartware software from WDC. The latest version that I find is here:

    WD Product Update

    It's not listed for Windows 10, but it includes WIndows 8, so it will probably support 10 as well.

    The manual for it is here:

    http://www.wdc.com/wdproducts/librar...779-705057.pdf

    Does your employer have any IT staff that could assist you with it?
    Thanks Bobkn
    I don't work for that company any more which is part of the problem. I'll take a look at WDC. It sounds like it could be right. I am almost thinking I might have to find someone running Windows 8 or lower still and access it through their computer to remover the password.

    Katiej
      My ComputerSystem Spec


  6. Posts : 705
    Windows 10 Pro x64
       16 Sep 2015 #6

    Hi

    There is an article in WD knowledgebase that may help. Not an identical problem. But the solution might be helpful or lead you in the right direction while waiting for WD to get back to you. (I'm assuming you are going to open a support ticket with them)

    http://wdc.custhelp.com/app/answers/...d0xuTDNCd20%3D
      My ComputerSystem Spec


 

Related Threads
I just upgraded to Windows 10 as I planned to use the weekend to sort out any issues I might encounter during the upgrade. Well boy did I ever. My Seagate 3TB drive decided it no longer wanted to be recognized by Windows anymore. It shows up as a...
Windows 10 and a busy hard drive? in Drivers and Hardware
I would like to know if what I am about to describe is occurring with many other users. Since I upgraded from Win7 to WIn10, I have noticed that my SSD seems to be a lot busier than it was in Win7. I've got a SSD so this disk activity is certainly...
Solved Hard drive APM control Windows 10? in Drivers and Hardware
I have a Seagate HDD which has a really dumb APM setting. This makes it spin down and make extra noise. In Windows 7, I managed to auto disable per session basis, but in Windows 10, this does not seem to work any more. Are there any proven way...
Hi! Bought a replacement secondary hard drive, but want to know best tool to clone it. My main drive is an SSD with Windows on, but I used Kari's tutorial to move the user folder on to a secondary hard drive, so just unsure on the best way to go...
I have a lot of hard drives on quite a few pc's. I have always read that you should keep a minimum of 15% of free space on any hard drive, which I do on all of my hard drives (7 I think). I recently bought a LIVA MINI-PC and instead of a hard...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 22:21.
Find Us