Start Button & Edge Not Working

NeilFranklin · 15 Sep 2015

I upgraded to Windows 10 in early August and all has been well until this week when I find that when I left click on the start button nothing happens (right click is fine), and Microsoft Edge seems to have disappeared from my PC (although the icon remains on the Quick Start Bar (but does nothing). This means that I cannot access my list of programs and apps etc.

This all seems to have happened after the last Windows Update. I have tried a system restore from some of the previous restore points, but to no avail.

I have a laptop as well and Windows 10 is running fine on that.

Any suggestions?

Neil

MilkmanG · 15 Sep 2015

NeilFranklin said:

I upgraded to Windows 10 in early August and all has been well until this week when I find that when I left click on the start button nothing happens (right click is fine), and Microsoft Edge seems to have disappeared from my PC (although the icon remains on the Quick Start Bar (but does nothing). This means that I cannot access my list of programs and apps etc.

This all seems to have happened after the last Windows Update. I have tried a system restore from some of the previous restore points, but to no avail.

I have a laptop as well and Windows 10 is running fine on that.

Any suggestions?

Neil

The Refresh function has solved this problem dozens of times at work, aswell as reverting back to windows 10 and then running upgrade again.

First try:
CTRL + ALT + DEL
open task manager
go to "file" , "run new task" (check the admin box)
type "cmd" and run "sfc /scannow"

after that finishes if no luck use task manager and "run new task" again type "control.exe" will give you control panel and under system and security you can access the refresh computer and revert to previous O/S options.

NeilFranklin · 15 Sep 2015

Thanks,
I have already tried the scannow option - no luck.

I tried your suggestion 2 - but did not see the exact wording that you provided but did again get to system restore (where I have been before) but could not find a date prior to the issue occurring. Perhaps I got some steps wrong?

I thought of the idea of re-installing windows 10 (as per earlier forum post) and set up the Administrator account but cannot get the password or no password login to work.

I resolved the admin password issue but a re-install would mean losing some other software that I cannot re-install.

When I log in as Administrator the start button works fine (both left and right clicks), but still issues accessing Edge. I wonder if this is related to permissions, although everything work well for a few weeks. I have even tried uninstalling the last couple of Windows updates - all to no avail.

The sfc \scannow option says errors found but cannot be fixed.

Neil