Windows 10: Computer says it has a disc drive and it is working, but it does not. Solved

  1.    11 Sep 2015 #1

    Computer says it has a disc drive and it is working, but it does not.

    I recently upgraded to Windows 10 from 8.1. My disc drive wasn't working before the upgrade. In fact, before the upgrade, my computer didn't even recognize it HAD a disc drive. Now it recognized it, and when I go to the device manager, it says it is working properly. I tried doing an online search on how to fix this and tried a recommended command prompt, but that did not work either. Please help! I really want to use my disc drive.
      My ComputerSystem Spec

  2.    11 Sep 2015 #2

    If it wasn't working before it's probably a hardware issue. Windows may be able to tell you have one and even load the correct drivers but it can't necessarily tell if it's broken. One thing I'd try is to remove it, reboot, shut down and reinstall it. See if it's re detected and if that has any effect. My guess is that it needs to be replaced. If you have an external enclosure you could try it that way as well.
      My ComputerSystem Spec


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