black screen on login (still able to input pin)

sindyburnburn · 11 Sep 2015

hi all,

I just bought this computer a few weeks ago and this problem has been persistent since I've gotten it. sometimes when I login, the screen is black or partially black, the rectangle for my pin is still visible however. My screen is touchscreen. I can "erase" the black with my finger and the normal login screen appear underneath. Inputting my pin is no problem and after login I don't see this problem anywhere else. Does anybody know how to fix this? Thank you.

jds63 · 11 Sep 2015

You are talking about screen after the Lock screen where you input your password to sign in is black at times?
If so have a look here see if it helps https://www.tenforums.com/tutorials/9...dows-10-a.html

WhyMe · 11 Sep 2015

If the computer is an oem, was purchased brand new and had this problem from day one then, well personally, I would RMA it for repair.

jds63 · 11 Sep 2015

Wonder since using touchscreen if has anything to do with these settings https://www.tenforums.com/tutorials/3...dows-10-a.html

sindyburnburn · 11 Sep 2015

I bought it new at the microsoft store. Thanks, I'll bring it up with them and see what they can do.

jds63 · 11 Sep 2015

sindyburnburn said:

I bought it new at the microsoft store. Thanks, I'll bring it up with them and see what they can do.

Check Tablet mode settings, if you have not, then can proceed to that solution.