1. Joined : Sep 2015
    Posts : 4
    windows 10
       11 Sep 2015 #1

    black screen on login (still able to input pin)


    hi all,

    I just bought this computer a few weeks ago and this problem has been persistent since I've gotten it. sometimes when I login, the screen is black or partially black, the rectangle for my pin is still visible however. My screen is touchscreen. I can "erase" the black with my finger and the normal login screen appear underneath. Inputting my pin is no problem and after login I don't see this problem anywhere else. Does anybody know how to fix this? Thank you.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       11 Sep 2015 #2

    You are talking about screen after the Lock screen where you input your password to sign in is black at times?
    If so have a look here see if it helps Sign-in Screen Background Image - Enable or Disable in Windows 10
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       11 Sep 2015 #3

    If the computer is an oem, was purchased brand new and had this problem from day one then, well personally, I would RMA it for repair.
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       11 Sep 2015 #4

    Wonder since using touchscreen if has anything to do with these settings Tablet Mode - Turn On or Off in Windows 10
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 4
    windows 10
       11 Sep 2015 #5

    I bought it new at the microsoft store. Thanks, I'll bring it up with them and see what they can do.
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       11 Sep 2015 #6

    sindyburnburn said: View Post
    I bought it new at the microsoft store. Thanks, I'll bring it up with them and see what they can do.
    Check Tablet mode settings, if you have not, then can proceed to that solution.
      My System SpecsSystem Spec


 


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