Windows was not shut down properly but I did shut it down properly!

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  1. Posts : 164
    Windows 10 Pro 64bit Build 2004
       #1

    Windows was not shut down properly but I did shut it down properly!


    Since upgrading to Windows 10 Pro, I remain perplexed about this one issue that is plaguing my system:

    Almost every shut down is reported in the Windows 10 Reliability Monitor as the computer was not shut down properly. This happens on both shut downs and restarts using the Start - Power options. The only time this appears not to happen is after a restart after installing updates.

    I first saw this after an upgrade install over Windows 7 Pro. I then installed clean using a USB ISO and I ended up with the same thing. I then installed from a Microsoft original Windows 10 Pro DVD and again, ended up with the same thing.

    This happens before I install any software at all, including antivirus. The system appears to run fine and there is no error message on the next boot to say that the system was not shut down properly. It is only apparent when checking the Reliability Monitor. It currently has so many failed shut down reports that it is tracking around 1 on the graph since day one.

    I ran sfc /scannow and there are no integrity violations. My Device Manager shows no problems. Msconfig shows the system is set to Normal Boot.

    I did not use the Mother board CD to install drivers as many of them are outdated and probably incompatible with Windows 10 anyway. I installed the most current drivers on the Asus website. I have the most current driver for my graphics card off the Nvidia website. Same with my Logitech G110 keyboard and R.A.T.5 mouse - the only other items plugged into the PC. I do have the Corsair H100i CPU cooler attached also but I don't think that requires a driver? Anyway, I did install the Corsair Link software and it also made no difference.

    I am thinking that this is a hardware issue related to a missing or incompatible driver for the motherboard which is an Asus Hero Maximus VI [ROG]. It can't be a fault with Windows after three install's from different media. It can't be a fault with any software on my system as it happens on a brand new install of Windows.

    Anyone have any ideas on where I can look to find the source of this irritating issue? What motherboard driver might I have missed? Is there a way to log the shutdown that might identify an errant component or driver that is hanging on the shutdown command? The only info I get from the Reliability Monitor when clicking the error for more details is something like 'The last shutdown at [time] was unexpected.
      My Computers

  2. Brink's Avatar
    Posts : 56,953
    64-bit Windows 10 Pro for Workstations build 21376
       #2

    Hello Greg, :)

    As a test, temporarily turn off Fast Startup to see if that may be the issue. Fast Startup can sometimes cause shut down issues on some systems.

    Turn On or Off Fast Startup in Windows 10
    Last edited by Brink; 15 Mar 2020 at 15:20. Reason: updated link
      My Computers


  3. Posts : 164
    Windows 10 Pro 64bit Build 2004
    Thread Starter
       #3

    Hi Brink, :) :) :)

    YES! This has indeed stopped the issue. 2 days have passed with not a single crash report in Reliability Monitor even though have done multiple shutdowns and restarts. Thank you very much for resolving this issue that was really frustrating me.

    Out of interest, switching off the Fast Start Up has not had a really noticeable effect on Windows start times but is there somewhere I can start looking to find out the source of the Fast Startup issue with my system?
      My Computers

  4. Brink's Avatar
    Posts : 56,953
    64-bit Windows 10 Pro for Workstations build 21376
       #4

    Great news Greg.

    If you have Windows installed on a SSD, then boot will already be pretty quick. If you have Fast Boot enabled in your UEFI firmware settings, then you probably won't notice much difference with Fast Startup on or off.
      My Computers


  5. Posts : 164
    Windows 10 Pro 64bit Build 2004
    Thread Starter
       #5

    Great, and thanks again! I do indeed use an SSD so I will be content then with this setting remaining unchecked.
      My Computers


  6. Posts : 8
    Win10 64-bit
       #6

    GregH said:
    Since upgrading to Windows 10 Pro, I remain perplexed about this one issue that is plaguing my system:

    Almost every shut down is reported in the Windows 10 Reliability Monitor as the computer was not shut down properly. This happens on both shut downs and restarts using the Start - Power options. The only time this appears not to happen is after a restart after installing updates.

    I first saw this after an upgrade install over Windows 7 Pro. I then installed clean using a USB ISO and I ended up with the same thing. I then installed from a Microsoft original Windows 10 Pro DVD and again, ended up with the same thing.

    This happens before I install any software at all, including antivirus. The system appears to run fine and there is no error message on the next boot to say that the system was not shut down properly. It is only apparent when checking the Reliability Monitor. It currently has so many failed shut down reports that it is tracking around 1 on the graph since day one.

    I ran sfc /scannow and there are no integrity violations. My Device Manager shows no problems. Msconfig shows the system is set to Normal Boot.

    I did not use the Mother board CD to install drivers as many of them are outdated and probably incompatible with Windows 10 anyway. I installed the most current drivers on the Asus website. I have the most current driver for my graphics card off the Nvidia website. Same with my Logitech G110 keyboard and R.A.T.5 mouse - the only other items plugged into the PC. I do have the Corsair H100i CPU cooler attached also but I don't think that requires a driver? Anyway, I did install the Corsair Link software and it also made no difference.

    I am thinking that this is a hardware issue related to a missing or incompatible driver for the motherboard which is an Asus Hero Maximus VI [ROG]. It can't be a fault with Windows after three install's from different media. It can't be a fault with any software on my system as it happens on a brand new install of Windows.

    Anyone have any ideas on where I can look to find the source of this irritating issue? What motherboard driver might I have missed? Is there a way to log the shutdown that might identify an errant component or driver that is hanging on the shutdown command? The only info I get from the Reliability Monitor when clicking the error for more details is something like 'The last shutdown at [time] was unexpected.
    I have run every trick in the book to eliminate Win10 Reliability History errors with daily "Windows was Not Properly Shutdown" and "RuntimeBroker.exe stopped working" notifications. Quite by accident I found out that if I right click on the Win Start Screen and put the desktop to Sleep instead of Shutting Down, this stops these error notices. I've gone from a Reliability Index of 1 to a Reliability Index of 10 after about 10 days of doing this. I'm almost positive that an Update back in Dec. 2019 caused the problems but I have not found out exactly which one cause the problem. Also I do not know why putting the computer to sleep solves this issue. Good luck with yours.

    - - - Updated - - -

    Err, I guess going into sleep mode would indeed prevent Windows Shutdown notification, but still don't know why on this one. My bad.
      My Computer

  7. Toronto Cat's Avatar
    Posts : 106
    Window 10 Pro v2004
       #7

    I too had the same problem with an Asus Zenbook where I daily rec'd a Critical Error in Reliability History warning me that "windows did not properly shutdown".

    I searched for a solution, and recently read that someone in TenForums has success by disabling the INTEL MANAGEMENT ENGINE INTERFACE driver located in the System Devices section of Device Manager. After a few days now, the error has not returned.

    I'm hopeful that the problem is now solved.

    And incidentally, it also resolved another problem I was having namely that the laptop would occasionally disconnect from Wifi when the lid was closed.

    Both problems were solved by disabling the Intel Management Engine driver.

    Perhaps it will work for you too.
      My Computer


  8. Posts : 8
    Win10 64-bit
       #8

    Toronto Cat said:
    I too had the same problem with an Asus Zenbook where I daily rec'd a Critical Error in Reliability History warning me that "windows did not properly shutdown".

    I searched for a solution, and recently read that someone in TenForums has success by disabling the INTEL MANAGEMENT ENGINE INTERFACE driver located in the System Devices section of Device Manager. After a few days now, the error has not returned.

    I'm hopeful that the problem is now solved.

    And incidentally, it also resolved another problem I was having namely that the laptop would occasionally disconnect from Wifi when the lid was closed.

    Both problems were solved by disabling the Intel Management Engine driver.

    Perhaps it will work for you too.
    I could not find that Intel interface on my system. My system is AMD so that may be the problem.
      My Computer

  9. Toronto Cat's Avatar
    Posts : 106
    Window 10 Pro v2004
       #9

    You looked into each Driver set in Device Manager? Mine was located under System Devices. I do not know if AMD drivers are different.

    Good luck...
      My Computer


  10. Posts : 8
    Win10 64-bit
       #10

    Yes. Each driver
      My Computer


 
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