Windows 10: Windows was not shut down properly but I did shut it down properly! Solved

  1.    11 Sep 2015 #1

    Windows was not shut down properly but I did shut it down properly!


    Since upgrading to Windows 10 Pro, I remain perplexed about this one issue that is plaguing my system:

    Almost every shut down is reported in the Windows 10 Reliability Monitor as the computer was not shut down properly. This happens on both shut downs and restarts using the Start - Power options. The only time this appears not to happen is after a restart after installing updates.

    I first saw this after an upgrade install over Windows 7 Pro. I then installed clean using a USB ISO and I ended up with the same thing. I then installed from a Microsoft original Windows 10 Pro DVD and again, ended up with the same thing.

    This happens before I install any software at all, including antivirus. The system appears to run fine and there is no error message on the next boot to say that the system was not shut down properly. It is only apparent when checking the Reliability Monitor. It currently has so many failed shut down reports that it is tracking around 1 on the graph since day one.

    I ran sfc /scannow and there are no integrity violations. My Device Manager shows no problems. Msconfig shows the system is set to Normal Boot.

    I did not use the Mother board CD to install drivers as many of them are outdated and probably incompatible with Windows 10 anyway. I installed the most current drivers on the Asus website. I have the most current driver for my graphics card off the Nvidia website. Same with my Logitech G110 keyboard and R.A.T.5 mouse - the only other items plugged into the PC. I do have the Corsair H100i CPU cooler attached also but I don't think that requires a driver? Anyway, I did install the Corsair Link software and it also made no difference.

    I am thinking that this is a hardware issue related to a missing or incompatible driver for the motherboard which is an Asus Hero Maximus VI [ROG]. It can't be a fault with Windows after three install's from different media. It can't be a fault with any software on my system as it happens on a brand new install of Windows.

    Anyone have any ideas on where I can look to find the source of this irritating issue? What motherboard driver might I have missed? Is there a way to log the shutdown that might identify an errant component or driver that is hanging on the shutdown command? The only info I get from the Reliability Monitor when clicking the error for more details is something like 'The last shutdown at [time] was unexpected.
      My ComputerSystem Spec


  2. Posts : 23,691
    64-bit Windows 10 Pro build 16362
       11 Sep 2015 #2

    Hello Greg,

    As a test, temporarily turn off Fast Startup to see if that may be the issue. Fast Startup can sometimes cause shut down issues on some systems.

    https://www.tenforums.com/tutorials/4...dows-10-a.html
      My ComputersSystem Spec

  3.    14 Sep 2015 #3

    Hi Brink,

    YES! This has indeed stopped the issue. 2 days have passed with not a single crash report in Reliability Monitor even though have done multiple shutdowns and restarts. Thank you very much for resolving this issue that was really frustrating me.

    Out of interest, switching off the Fast Start Up has not had a really noticeable effect on Windows start times but is there somewhere I can start looking to find out the source of the Fast Startup issue with my system?
      My ComputerSystem Spec


  4. Posts : 23,691
    64-bit Windows 10 Pro build 16362
       14 Sep 2015 #4

    Great news Greg.

    If you have Windows installed on a SSD, then boot will already be pretty quick. If you have Fast Boot enabled in your UEFI firmware settings, then you probably won't notice much difference with Fast Startup on or off.
      My ComputersSystem Spec

  5.    14 Sep 2015 #5

    Great, and thanks again! I do indeed use an SSD so I will be content then with this setting remaining unchecked.
      My ComputerSystem Spec


 

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