Windows 10: Problems using Microsoft Print to PDF with Dropbox folders Solved

  1. IsaacFL's Avatar
    Posts : 71
    Windows 10 Professional (x64)
       07 Sep 2015 #1

    Problems using Microsoft Print to PDF with Dropbox folders

    Lately when I try to use the Microsoft Print to PDF feature in Windows 10, it is unable to save to any Dropbox folder. It creates the file but it is 0 size. I can print in any folder other than Dropbox. I can print it to my desktop then copy the resulting file to Dropbox, but unable to print directly.

    This had worked in the past, but just noticed it within the last few days.

    There is no error that shows up to let you know it failed either. So unless you try to open the file, or notice the 0 file size you will assume it printed ok.

    This also occurs with the printer "Microsoft XPS Document Writer" so it is not just the PDF.

    This only occurs with my user account. 2 other accounts on the same machine do not have the same issue. So probably permissions issue somewhere?
    Last edited by IsaacFL; 09 Sep 2015 at 14:26. Reason: More info
      My ComputerSystem Spec

  2. IsaacFL's Avatar
    Posts : 71
    Windows 10 Professional (x64)
    Thread Starter
       07 Sep 2015 #2

    I did find this error in the event log:

    Log Name: Microsoft-Windows-PrintService/Admin
    Source: Microsoft-Windows-PrintService
    Date: 9/7/2015 7:38:11 PM
    Event ID: 372
    Task Category: Printing a document
    Level: Error
    Keywords: Classic Spooler Event,Document Print Job
    User: DESKTOP-ISAAC\rcoat
    Computer: DESKTOP-ISAAC
    The document Print Document, owned by rcoat, failed to print on printer Microsoft Print to PDF. Try to print the document again, or restart the print spooler.
    Data type: RAW. Size of the spool file in bytes: 262144. Number of bytes printed: 0. Total number of pages in the document: 2. Number of pages printed: 0. Client computer: \\DESKTOP-ISAAC. Win32 error code returned by the print processor: 1801. The printer name is invalid.

    Event Xml:
    <Event xmlns="">
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
    <TimeCreated SystemTime="2015-09-08T02:38:11.470273100Z" />
    <Correlation />
    <Execution ProcessID="1692" ThreadID="5540" />
    <Security UserID="S-1-5-21-2161939095-3448053643-2152722755-1002" />
    <PrintOnProcFailedEd xmlns="">
    <Param1>Print Document</Param1>
    <Param3>Microsoft Print to PDF</Param3>
    <Param11>The printer name is invalid.
      My ComputerSystem Spec

  3. IsaacFL's Avatar
    Posts : 71
    Windows 10 Professional (x64)
    Thread Starter
       11 Sep 2015 #3

    What I did that fixed it was to Unlink dropbox in the problem account. deleted dropbox folder, then relinked dropbox, which created the folder again and populated it from online.
      My ComputerSystem Spec


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