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  1. Joined : Sep 2015
    Posts : 14
    Windows 7 - upgrade to 10
       06 Sep 2015 #1

    Windows 10 loops on repair


    Ive had Windows 10 for probably close to a month. Yesterday the little blue circle kept rotating and I noticed there was no Edge button on the toolbar. Finally decided to turn the pc off and back on. When I did I got the screen that said my computer needed to be repaired and then it diagnosed and then it said it wasn't repaired. No matter what I chose I got the blue screen that it needed to be repaired. Tried all the options and it loops back to..it needs to be repaired. It's an Acer that was purchased in 2013 with extended warranty. I called Assurion and they gave me Windows number to call. Called them this morning and tech did everything I had already tried. There are no options to select like he thought. So he told me to call Assurion, I told him...already did and they said it's a Windows upgrade issue. So he was going to send me to Level 2 tech but talked to them and they said Call Acer that they need to send me Windows 7 disk to get me back to the OS since it's the original and then I can upgrade to Windows 10 again if I choose (NO WAY). Called Acer and they said I have to call on a weekday as parts dept isn't opened on the weekend. I did ask the Windows tech what I was going to do if they didn't give me Windows 7 disk. He said they have to as it's not part of the warranty and the computer is licensed to have it. So here I sit with a fairly new computer that's dead in the water for now. I wouldn't recommend the upgrade until the bugs and FIXES are taken care of. Thankful someone on Windows Facebook page, shared the link to this forum
      My System SpecsSystem Spec


  2. Joined : Oct 2014
    Posts : 839
    Windows 8.1, Win10Pro
       06 Sep 2015 #2

    Wish I had good news for you, but I don't. I've dealt with Assurion and Verizon on extended warranties for cell phones, and Assurion has absolutely NO SAY over what Acer does and does not do. Once the initial Acer warranty expires, Acer is under no obligation to do anything for you -- regardless of what any tech tells you. So no, they do NOT have to give you a Win7 disk.

    To make matters worse, your extended warranty is with Assurion, not with Acer, so regardless of what Acer might have done under their warranty (including send you a set of recovery media), Assurion is under no obligation to match Acer's actions. Sorry, but your issue is with Assurion, not with Acer.

    If you contact Acer, they might be willing to sell you a set of full recover media, which will likely be one or more DVDs, which you could then use to do a "factory restore" of your machine -- but that will erase the hard drive, removing all data, settings, and applications.
      My System SpecsSystem Spec


  3. Joined : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)
       06 Sep 2015 #3

    This may not work if the Windows installation is fatally messed up (e.g. critical files were deleted), the Windows.old folder has been deleted, you have ticked the check mark for Previous Windows installation(s) in Disk Cleanup, or if it has been over a month since you upgraded, but there's a chance that you'll be able to downgrade to Windows 7.

    To do so, when Startup Repair shows you the failure message, click the Advanced options button, Troubleshoot, Advanced options again, Go back to the previous build, and Go back to the previous build again.

    Or you could attempt a System Reset to be on the safe side (if it works at all). Successfully reverting to Windows 7 but then ending up with a broken Windows 7 installation would suck, because there is no reset option for Windows 7 at all and you'll have to use a disc to reinstall Windows 7.
      My System SpecsSystem Spec


  4. Joined : Sep 2015
    Posts : 14
    Windows 7 - upgrade to 10
       06 Sep 2015 #4

    Called Assurion and they said it's a software problem and the extended warranty doesn't cover it. They all point back to Acer.
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 14
    Windows 7 - upgrade to 10
       06 Sep 2015 #5

    You said: View Post
    This may not work if the Windows installation is fatally messed up (e.g. critical files were deleted), the Windows.old folder has been deleted, you have ticked the check mark for Previous Windows installation(s) in Disk Cleanup, or if it has been over a month since you upgraded, but there's a chance that you'll be able to downgrade to Windows 7.

    To do so, when Startup Repair shows you the failure message, click the Advanced options button, Troubleshoot, Advanced options again, Go back to the previous build, and Go back to the previous build again.

    Or you could attempt a System Reset to be on the safe side (if it works at all). Successfully reverting to Windows 7 but then ending up with a broken Windows 7 installation would suck, because there is no reset option for Windows 7 at all and you'll have to use a disc to reinstall Windows 7.
    Tried the previous build and there isn't one. Tried System restore to a previous point and there isn't one. Working off cellphone to post here
      My System SpecsSystem Spec


  6. Joined : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)
       06 Sep 2015 #6

    System Reset is not the same thing as System Restore.
    Recovery options in Windows 10 - Windows Help
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 14
    Windows 7 - upgrade to 10
       06 Sep 2015 #7

    Windows Tech couldn't even get it back to Windows 7. He said I had to get the disk from Acer since they hold the licensing.
      My System SpecsSystem Spec


  8. Joined : Jan 2015
    UK, Midlands
    Posts : 6,587
    Win 10 Pro (1607)
       06 Sep 2015 #8

    Hi, sounds like you can't get back to a normal boot sequence. The only way I've found is pretty horrible.

    With your battery out (laptop), power up your PC, and almost immediately switch off. Wait a couple of minutes, perform a cold boot. Hopefully you will then see the normal boot sequence start.

    How far it gets after that is of course dependent on any fault or corruption.

    I've never seen the automatic repair sequence succeed. But the only way out of the loop is for it to succeed, or to force it out of the loop.

    Hopefully you use disk imaging ...!
      My System SpecsSystem Spec


  9. Joined : Sep 2015
    Posts : 14
    Windows 7 - upgrade to 10
       06 Sep 2015 #9

    Nope that didn't work. It goes to repair screen, diagnose screen and then automatic repair screen. The latter screen goes to Advanced options, from there it's three choices: 1) continue, exit and continue to Windows (which it doesn't do). 2) Troubleshoot. Reset your PC or see advanced options (it doesn't reset). 3) Turn off your PC. Under #2 advanced options are Reset this PC (which it doesn't do) and Advanced options: System Restore, System Image Recovery, Startup arepair, Command Prompt, Startup Settings (no actual choices) and Go back to the previous build (there is none)
      My System SpecsSystem Spec


  10. Joined : Jan 2015
    UK, Midlands
    Posts : 6,587
    Win 10 Pro (1607)
       06 Sep 2015 #10

    Out of curiosity - more than any useful thought- can you get into Safe mode?
    (You'll probably know an in-place repair can only be done once booted normally:
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums)

    If you had disk images you could use the images to revert to a working state, so I'm assuming you haven't.
    Beyond that it's really beginning to look as if you're in a rescue situation- saving what you can. (There were quite a few recommendations to create a disk image before upgrading).

    If so, create a disk image as backup before trying anything else, if you've got data you haven't already backed up.

    Have you checked what you think should be on your HDD is actually still there? E.g. use a Boot CD and check the partition structure, run CHKDSK etc..
      My System SpecsSystem Spec


 
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