Unable to boot Windows 10 PC after sleep

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  1. Posts : 9
    Windows 10
       #1

    Unable to boot Windows 10 PC after sleep


    Hi

    I am unable to boot my Windows 10 PC (version 22H2 build 19045.4412) after it enters sleep when I press the power on button. I have to hold the power on button down for several seconds then press the power on button again to get it to boot. If I select shutdown or restart it works OK, but if I select sleep from the Windows start menu it will not boot. There is a lot of information on the web on this issue that I think I have tried the recommended suggestions:

    1) I have turned fast startup off
    2) I have tried both disabling and enabling hibernate
    3) USB selective suspend is off
    4) Allow wake timers is on
    5) I have run chkdsk on the boot disk with no issues
    6) I have run sfc and DISM on the boot disk with no issues
    7) I have run power trouble shooter which found no issues.

    Attached are two screen shots of the powercfg settings on the PC.

    I am at a loss as to what to try next and wondered if anybody had any suggestinos to try please.
    Attached Thumbnails Attached Thumbnails Unable to boot Windows 10 PC after sleep-sleep_1.jpg   Unable to boot Windows 10 PC after sleep-sleep_2.jpg  
      My Computer


  2. Posts : 17,032
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #2

    I suggest the next step is to check what power states are available to you by running
    PowrCfg -a
    [in any cmd or PS window].

    And after that I suggest you check if it really is entering sleep when you think it is.
    Event viewer can tell you.
    See my guide to importing my own Event viewer, Custom view, Power - S0ix-S3Sleep-Hibernate transitions for the job.
    Importing EV, CV - my post #13 - TenForums

    It would also be worth finding out how the computer behaves in Safe mode and in another user account [even if you have to create one for the test].
    Boot into Safe Mode - TenForumsTutorials
    Add Local Account ... - TenForumsTutorials


    Best of luck,
    Denis



    Welcome to TenForums.

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  3. Posts : 9
    Windows 10
    Thread Starter
       #3

    Many thanks for the detailed reply.

    Attached are two screen shots one with the PowerCfg -a output and one from the Eventlog. The Eventlog does not look correct to me in that the time of the last event was 12:30 but I did this reboot at 14:28 so it looks like the events were not captured in the event log?

    Also just tried a different user account, same problem with not booting from sleep.
    Attached Thumbnails Attached Thumbnails Unable to boot Windows 10 PC after sleep-sleep_3.jpg   Unable to boot Windows 10 PC after sleep-sleep_4.jpg  
      My Computer


  4. Posts : 17,032
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #4

    The Custom view I posted captures transitions into & between S3 Sleep & Hibernate. [Not Starts & Shutdowns.]

    Those Event 42 entries you show in the list are the transitions into S3 Sleep / Hibernation.
    You are looking for an EventID 42 that is followed by an Event 1 that has 0 on those Hiber* entries shown in the Details tab [as explained in my previous link].
    Only checking the Event 1 shows whether the preceding Event 42 was for S3 Sleep or Hibernation [there is nothing in the Event 42 record itself to tell you].
    Your diagram shows a resume from Hibernation so the preceding Event 42 was sending the computer into Hibernation yet it is S3 Sleep transitions you are interested in.


    Denis
      My Computer


  5. Posts : 9
    Windows 10
    Thread Starter
       #5

    Thanks Denis

    Think I put the wrong info in my reply above. At 14:28 is when I selected sleep from the Windows start menu. As soon as the PC had gone into sleep mode (the power LED was flashing) I pressed the power on button, it resulted in the usual short burst of activty before shutting down again. I then did the long press of the power button trick to get the PC to boot. Should the manual sleep request have caused the event to appear in the Event Log?
      My Computer


  6. Posts : 17,032
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #6

    Yes.
    It will have been an Event 42.
    If there is no Event 42 for the correct time then Event viewer did not record your computer passing into S3 Sleep.

    I once had similar problems after having disabled S0 Modern standby on a laptop whose Bios did not know how to cope with the change.
    - The sleep lamp blinked as expected.
    - I could not wake the laptop from what I thought was S3 Sleep.
    - I could not even force the laptop off to restart it without pulling out then putting back in the power cord.
    - Event viewer did not record any Event 42.
    But, as I say, this was a laptop. I think you are talking about a desktop so S0 Modern standby is not relevant.


    How does it behave in Safe mode?

    I have never experimented with Hybrid sleep.


    Denis
      My Computer


  7. Posts : 9
    Windows 10
    Thread Starter
       #7

    Yes it is a PC, I put the build in my profile. I cannot see much of interest in the Event Log around the time I selected sleep form the Windows Start Menu. No Event 42 for example.

    Interesting when I restarted the PC the Event Log complains about unexpected shutdown but I would assume requesting sleep would have been a clean shutdown.

    A side effect of testing this sleep issue is that the RAID proctecting my data disks (OS disk is not RAID) has gone into rebuild mode. I will test booting in safe mode once the RAID has rebuilt.
    Attached Thumbnails Attached Thumbnails Unable to boot Windows 10 PC after sleep-sleep_5.jpg  
      My Computer


  8. Posts : 17,032
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #8

    Ad Astra said:
    I cannot see much of interest in the Event Log around the time I selected sleep form the Windows Start Menu. No Event 42 for example.
    So it is not achieving S3 Sleep.
    I don't know if it has any useful significance but is it achieving Hibernation when you tell it to?

    Ad Astra said:
    Interesting when I restarted the PC the Event Log complains about unexpected shutdown but I would assume requesting sleep would have been a clean shutdown.
    But you had to force it off by holding down the power button so it was not a clean shutdown.

    If it works in Safe mode then I'll suggest reinstalling the display driver. A corrupted display driver can exhibit all manner of bizarre symptoms.


    Denis
      My Computer


  9. Posts : 17,032
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #9

    In the events you list in your last diagram, you show several 6009 events.
    I don't have any 6009 events in my logs and don't know what they mean. Perhaps they mean more or less the same as 6008.

    I can see some 10016 events. I recall somebody posting a convincing argument for ignoring them.


    Denis
      My Computer


  10. Posts : 9
    Windows 10
    Thread Starter
       #10

    Hi

    Yes I did add hibernation to the start menu and selecting that worked OK. I am thinking the first event log above that shows the Event 42 at around 12:30 is when I tried a hibernate rather than sleep.

    Event 6009 just says: "Microsoft (R) Windows (R) 10.00. 19044 Multiprocessor Free."

    The 10016 Events say "This security permission can be modified using the Component Services administrative tool." So will have a look at that.

    Wonder why the PC cannot enter a true sleep state.
      My Computer


 

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