1.    05 Sep 2015 #1
    Join Date : Aug 2015
    Posts : 101
    windows 10 pro

    HP probook wont shut down after win10 upgrade


    Hi ,
    My son upgraded a HP Probook from win 8.1 to win 10 and now it wont shut down using the normal start/power/shutdown option .

    If anyone has any ideas could you please give me a shout .

    Much obliged
      My ComputerSystem Spec
  2.    05 Sep 2015 #2
    Join Date : Apr 2015
    Posts : 12,600
    W10Prox64

    Quote Originally Posted by tamo View Post
    Hi ,
    My son upgraded a HP Probook from win 8.1 to win 10 and now it wont shut down using the normal start/power/shutdown option .

    If anyone has any ideas could you please give me a shout .

    Much obliged
    Hi Tamo.
    What exactly does it do when you try to shutdown? Does it go to a black screen? Do you still see activity on the hard drive?

    Have you tried turning off Fast Startup?
      My ComputerSystem Spec
  3.    06 Sep 2015 #3
    Join Date : Aug 2015
    Posts : 101
    windows 10 pro
    Thread Starter

    Hi , it goes to black screen then back to windows desktop . Havent tried turning off fast startup , is this in the bios .

    Thanks
      My ComputerSystem Spec
  4.    06 Sep 2015 #4
    Join Date : Apr 2015
    Posts : 12,600
    W10Prox64

    Quote Originally Posted by tamo View Post
    Hi , it goes to black screen then back to windows desktop . Havent tried turning off fast startup , is this in the bios .

    Thanks
    Check the link I provided in my previous post - it has instructions for you there. No, it's not in the BIOS, it's in the OS.
      My ComputerSystem Spec
  5.    06 Sep 2015 #5
    Join Date : Aug 2015
    Posts : 101
    windows 10 pro
    Thread Starter

    Quote Originally Posted by simrick View Post
    Check the link I provided in my previous post - it has instructions for you there. No, it's not in the BIOS, it's in the OS.
    thanks i will look into this when im by his laptop
      My ComputerSystem Spec
  6.    06 Jul 2016 #6
    Join Date : Jul 2016
    Posts : 4
    windows 10 pro

    I recently upgraded my ProBook 4535s from Win7pro to Win10pro and I am experiencing the same issue (computer won't shut down. Reboots instead) together with some others (checking for updates never ends, language preferences never ends, trackpad doesn't respond for 2-3 seconds every time I touch it...).

    I tried disabling fast startup but it doesn't seem to make any difference.

    Did you manage to solve the shutdown issue yet?

    Any help would be greatly appreciated.
    Best,
    -a-
      My ComputerSystem Spec
  7.    06 Jul 2016 #7
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,261
    Windows 10 (Pro and Insider Pro)

    Looks like you have more problems than just shutdown notebook.

    Try sfc/scannow command in elevated command prompt. For more info see tutorial by Brink.

    After you repair possible system corruption, you can try solving the rest. I would probably go with clean install Windows 10.
      My ComputerSystem Spec
  8.    06 Jul 2016 #8
    Join Date : Aug 2015
    Posts : 124
    windows 10 Pro x64

    tamo: you can check power options and find exactly what the on\off button on the laptop does.
    or you could force it to turn off. hold the power button til it turns off. then take out the battery, and press the power on button for 10 seconds to cycle the possible excess power in the laptop. to see if that could be it.
      My ComputerSystem Spec

 


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