System will randomly hard freeze, no errors

Getting this issue at random, probably coming up on a year now if not more. Had my first instance in over 2 months yesterday.

The system will just freeze everything except the mouse. I can still ctrl alt delete and click on task manager but it doesn't open and from there on I can no longer ctrl alt delete.
The last thing I can still do is open up a separate desktop. But alas ctrl alt delete doesn't work there either. And now I can't do anything at all, no more desktops can be created. I can still move the mouse though.
Last resort then is to hit the reset button.

There are no errors in the event viewer or the reliability history beyond saying that windows shut down unexpectedly from my reset.

Memtest comes back clean, so does Chkdsk.

Running Win10 Pro 22H2 19045.4239.

dalchina said:

Hi, there are plenty of threads on freezing. Please review those (search tenforums) and see if anything helps. As you say, it's non-diagnostic.

chkdsk is not a disk check. Also run e.g. Hard Disk Sentinel (excellent, covers SSDs) and look at what it says for each disk.

There are no specs on your disks- so I don't know how many you have. Trying to disagnose problems that only occur very occasionally is the most difficult of all of course. Realistically you can't usefully experiment and substitute items for example.
For example, you could run without some of your disks in/connected...

Might be related to your graphics card... or not..

I assume you have sufficient free space on C: and page file settings are default.

Hey. HD Sentinel says perfect for each disk. Should I run any of it's tests?
I doubt it's the gpu as I have swapped gpu during this period.
And yeah I have plenty of free space and page file is default.
The most frustrating part is that I can't really troubleshoot it since it happens so rarely.

The only clue I have is that when this problem first started it only happened during gaming. But I'd say in the last 6 months it only happens while in the desktop.

The only thing about my system that is not quite 100% working is my gamepad. It's plugged in all the time, but sometimes it won't turn on and I have to unplug it and put it back in for it to work.

The memory specs of your AMD Ryzen™ 7 5800X3D are detailed and variable with the number of modules and ranges:

https://www.amd.com/es/products/cpu/amd-ryzen-7-5800x3d

Max Memory Speed
2x1R DDR4-3200
2x2R DDR4-3200
4x1R DDR4-2933
4x2R DDR4-2667

Traditionally, 1 range = 1 side. Some one sided modules have heatspreaders on both sides for the sake of aesthetics, although they only have chips on 1 side and a filler in the other (actually I've never seen a module with "only one heatspreader"). Take into account that exceeding these specs will be overclocking even if the modules themselves aren't exceeded (for instance using 4x2R modules, quite probably your 32GB configuration, at 2933 or 3200 being it the modules frequency).

I haven't seen any other possible weaknesses in your specs.

Try the Gamepad in a different socket and only switch it on when needed.

Hi i have just posted with exactly the same problem. I dont thinki its overclocked but its store bought so how can i tell ? I suspect my Graphics card may be the culprit but according to device manager its fine.

joeandmarg0 said:

Try the Gamepad in a different socket and only switch it on when needed.

Yeah I already swapped socket some time ago but now I will keep it unplugged whenever it's not in use.

JLArranz said:

The memory specs of your AMD Ryzen™ 7 5800X3D are detailed and variable with the number of modules and ranges:

https://www.amd.com/es/products/cpu/amd-ryzen-7-5800x3d

Max Memory Speed
2x1R DDR4-3200
2x2R DDR4-3200
4x1R DDR4-2933
4x2R DDR4-2667

Traditionally, 1 range = 1 side. Some one sided modules have heatspreaders on both sides for the sake of aesthetics, although they only have chips on 1 side and a filler in the other (actually I've never seen a module with "only one heatspreader"). Take into account that exceeding these specs will be overclocking even if the modules themselves aren't exceeded (for instance using 4x2R modules, quite probably your 32GB configuration, at 2933 or 3200 being it the modules frequency).

I haven't seen any other possible weaknesses in your specs.

Hmm wasn't aware of this. I have 4xSR, can try to pull it back, even if it's just 67 MHz over.

dalchina said:

Please confirm you're not overclocking.

Sometimes people have found a PSU issue is responsible.

As I suggested - feel free to review/search for previous threads on this topic.

You could try:
- running without 1 RAM stick for 'long enough' then swapping..
- running stress tests

No overclocking, just undervolting. But I have confirmed in the past that it happens on stock as well.
PSU is only 6 months old. Happens on both old and new.