Event Viewer Assistance


  1. Posts : 25
    Windows 10
       #1

    Event Viewer Assistance


    Assistance with event view error message

    Good Day All , hope someone can help me with the following:
    I have a person who is using an IE mode site and from the event viewer I regularly see this error via event viewer:

    Faulting application name: IEXPLORE.EXE, version: 11.0.19041.3636, time stamp: 0x30ba2aea
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.4046, time stamp: 0xa0505aa2
    Exception code: 0x8007000e
    Fault offset: 0x0013fa72
    Faulting process id: 0x3844
    Faulting application start time: 0x01da7508e4e1aa91
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: d134734b-1630-4adf-b706-d4a6f1cd1709
    Faulting package full name:
    Faulting package-relative application ID:

    If anyone has any idea where i can start or what i can look at i will appreciate it ?
    This is the only person who gets this , while the other people are working as normal ?
      My Computer


  2. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    0x8007000e = out of memory or low memory resources
      My Computer


  3. Posts : 25
    Windows 10
    Thread Starter
       #3

    Hi zbook thanks for the reply. Would this indicate a RAM constraint or where would the best place to start? Just for information the device has 8GB of ram , an SSD and the latest i5
      My Computer


  4. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    The comment was to get you started.

    Windows may use "waste basket" or all inclusive type error codes.

    There may be other members that can offer additional help.
      My Computer


  5. Posts : 25
    Windows 10
    Thread Starter
       #5

    Ok thanks for the guidance
      My Computer


  6. Posts : 16,974
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #6

    ITGuy061 said:
    ... from the event viewer I regularly see this error ...
    Do you see any symptoms of a problem?
    If not, ignore it.

    My opinion is that event viewer can help in identifying the cause of a problem for which there are observable symptoms but is not a reason sufficient reason, of itself, to initiate a fault-finding investigation.


    If I was to investigate this state of affairs, the first thing I would do is try to identify whether it is a problem caused by that webpage or by Edge's IE mode.
    So I'd stick the webpage's address in LesFerch's LaunchIE.vbs in place of about:blank to see how the webpage behaves in pure IE.
    LaunchIE - LesFerch #3 - TenForums
    Code:
    ' Written by LesFerch and posted in https://www.tenforums.com/browsers-email/195157-internet-explorer-will-retired-go-out-support-june-15-a-post2434235.html#post2434235
    
    Set oIE = CreateObject("InternetExplorer.Application")
    oIE.Visible = True
    oIE.Navigate "about:blank"


    All the best,
    Denis



    Welcome to TenForums.

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      My Computer


  7. Posts : 25
    Windows 10
    Thread Starter
       #7

    Hi Denis thanks for the suggestions and guidance

    - - - Updated - - -

    The reason this caught my eye was when i see this error on the machine the next step is that Edge freezes and then that freezes the machine and then needs a hard reset to recover

    - - - Updated - - -

    But i think i found the issue , just need to confirm now if that is true . If anyone else has anymore suggestions id appreciate it and if my theory is correct ill post it here for all to see
      My Computer


  8. Posts : 16,974
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #8

    I'd still check out the webpage itself first.

    Assuming it's an Edge problem, Reset Microsoft Edge to Default - TenForumsTutorials

    But, since it's forcing a reboot, it might be Windows at fault.
    SFC - TenForumsTutorials

    Does the problem affect other user accounts?
    It would be worth checking even if you have to create a new [local] user account for the test.
    Add Local Account ... - TenForumsTutorials


    Denis
      My Computer


  9. Posts : 25
    Windows 10
    Thread Starter
       #9

    Thanks alot Denis for all the guidance. Can see alot of guides living in the site and find that very helpful
      My Computer


  10. Posts : 16,974
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #10

    Yes, they are living.
    If people report problems with a tutorial procedure or Windows changes affect them, the tutorials get updated, they evolve.


    All the best,
    Denis
      My Computer


 

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