mp4 files crashes Windows Explorer

dalchina said:

Ok, use Shellexview to disable all non-MS shell extensions to see if that makes any difference.

Since I'm new to the program, how do I do that?

dalchina said:

Above the event viewer was mentioned- note the time of the crash and then use
Fulleventlogview (free) - simple linear list of events so easier to find what you want.

I deliberately ran an mp4 file and got the following error.

This is the first instance of the error seen during this time period
on Storport Device (Port = 0, Path = 1, Target = 0, Lun = 0) whose Corresponding Class Disk Device Guid is {6bb6c988-c6f2-8ce3-9175-5b2f53bfe1fd}:
The request opcode was 0xA2 and completed with SrbStatus 0x4 and ScsiStatus 0x0.
The sense code was (0x0,0x0,0x0).
The io latency was 1 ms.

dalchina said:

Also look at your Reliability History at that time- that's easy to do.

Again, never done that before.

Edit: Ooops, yup, I found it. Something I never had to do before. No errors.

Hello, should there be anything else I should try?

Thanks

cheaterslick said:

Here's the zip file attached....

Attachment 404117

Nothing's been changed or adjusted.

It's more than likely your EzCd program.

Run Autoruns again and select the Everything tab or the Explorer tab. Now in the search box above enter ezcd. You should see two entries. Uncheck each one. Now reboot your computer via the start menu bottom left corner of the screen.

Consequently, You might be able to uninstall EzCd and when you reinstall it may ask if you want to add a right click menu option. Chose no.

Callender said:

One thing I can think of: Grab portable:

Explorer++ - A small and fast file manager for Windows

Extract files. Then run the program - right click > run as admin

Browse to a problem mp4 file and right click. If you can see a context menu without it crashing - post a screenshot of it.

Yeah, I right-mouse click the file in Explorer ++ and it comes up with the standard context menu.

F22 Simpilot said:

It's more than likely your EzCd program.

That's a relatively new program and I know the issue was going on before I installed it a month ago.

cheaterslick said:

That's a relatively new program and I know the issue was going on before I installed it a month ago.

Then it could be Foobar.

Make sure you read this if it's not. Fix Slow or Freezing Right Click Context Menu in Windows