New
#1
Lost Account? files/programmes missing
Morning all. HP Envy 17in W10, all updates installed 3yr old. It started with a problem with email, when I wanted to open one down the list it opened all those above, so closed the email client and tried again but it happened again it so rebooted. When laptop started again it looks and behaves as tho' it has dumped my account. Desktop different layout, task bar icons missing as are some programmes, even some files on my USB I was working on. To me a layperson, it appears as tho' the memory has just dumped somethings but not all. I reinstalled and setup laptop up as I wanted but after shutting down it's dumped icons and programmes again. I can add icons to task bar but they just disappear when I try to open them. If I put it to sleep it's fine on waking. I assume it's hardware? But would like your opinions. Happy to buy another laptop but would like some insight to as to what has possibly gone wrong. I know the info is a bit vague but it all happened out of the blue, no errors or warnings.