Black screen of Doom!

joeandmarg0 said:

Are there entries in Reliability History,as requested in post 5?
To access it,start typing ---reliability --- in the Search box.

we'll see when it happens again

pepanee said:

Dunno if any of this has been mentioned earlier:

Do me a favor.
Have your SmartPhone nearby.
Play your game as usual, and we are expecting the computer to do the same thing again, right? So don't too much effort into playing; we just want to reproduce the problem real quick. Once the screens turn black, look at the exact time on your SmartPhone, and write that time down real quick.

Now start up the computer. Search for, and open, Event Viewer.

Go here, and take a screenshot of Event Viewer at the time the computer crashed. Also, make sure listings before and after the time are included, kinda like in my screenshot:

Attachment 402577

No blackscreen reboot today but instead it just froze up. Maybe because i was fooling around with teamviewer, a game, youtube, discord, firefox etc ALL at the same time but i thought i might just post it. beware its in german, but that shouldnt hinder since its same layout

pepanee said:

So I did a quick search online for event ID 6008.

You can try updating your graphics card driver, since you said that you had many thing open at once. It's possible that the graphics card wasn't able to handle it.
Also, take a quick look at the Information logs. See if they mention anything about running out of memory, or something that may have to do with graphics and stuff.

did look through it all .. no sign of anything about memory or graphics, guess it didnt like something i did at that specific moment.

Still waiting for that black screen thing .. didnt happen yet

pepanee said:

Just try out updating your Graphics Card. (Event ID 6008).

Search for, and open, Device Manager.
Look what it says under Display adapters, and see what company makes your video card:


Go to the manufacturer's website (in my example, it's Nvidia), and download the latest update from there.
Once installing, if there is an option to do a "clean" install (uninstalls and reinstalls), do that.

did that last time

pepanee said:

Hmh. Not sure then. Maybe someone else has any ideas?

You can also try searching the internet for Event ID 6008, and see if you can find other useful suggestions.

(Sorry, I'm not sure why the computer crashes. I'll see if I can find other useful sources.)

It's cool, by now i actualy think its not my computer but Diablo 4 itself. A friend gets a graphic bug once in a while and some time laters the game crashes horribly, not like it does for me but it also the only game causing issues there (almost same pc specs)

I will look up the Event ID 6008 and see what else i can find but im pretty sure we did all we could.

So thank you a bunch for all your help, helped big times :)