New
#11
ditch the second screen for now and just test on a single monitor. Try the game see what happens, if its only isolated to this game then it could be the game that has issues and you should report any crash logs to the game company.
Black screen of Doom!
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New #12
how do i get the crash log when the screen is black?
Being the game got me thinking, so i looked around a bit and found this: Constant black screen and crash on Diablo IV with ... - AMD Community
what do you think of that?
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New #13
Dunno if any of this has been mentioned earlier:
Do me a favor.
Have your SmartPhone nearby.
Play your game as usual, and we are expecting the computer to do the same thing again, right? So don't too much effort into playing; we just want to reproduce the problem real quick. Once the screens turn black, look at the exact time on your SmartPhone, and write that time down real quick.
Now start up the computer. Search for, and open, Event Viewer.
Go here, and take a screenshot of Event Viewer at the time the computer crashed. Also, make sure listings before and after the time are included, kinda like in my screenshot:
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New #14
I will do that when i get the chance .. thing is .. i cant reproduce it and it doesnt happen all the time, it just happens outa nowhere and not on a regular basis.Dunno if any of this has been mentioned earlier:
Do me a favor.
Have your SmartPhone nearby.
Play your game as usual, and we are expecting the computer to do the same thing again, right? So don't too much effort into playing; we just want to reproduce the problem real quick. Once the screens turn black, look at the exact time on your SmartPhone, and write that time down real quick.
Now start up the computer. Search for, and open, Event Viewer.
Go here, and take a screenshot of Event Viewer at the time the computer crashed. Also, make sure listings before and after the time are included, kinda like in my screenshot:
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New #15
I see. I thought it happened frequently, I apologize for misunderstanding.
Just keep my post in mind. Once it happens, please respond back with that screenshot, and hopefully your computer is logging down why it is doing that. If it's logged in Event Viewer, then there's a high chance that we can fix the issue. =)
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New #16
Depends on what is happening you might not get any events happen other than "The computer shut down unexpectedly"
Black screen to power off or restart is critical it might not always log reasons why because the black screen is about saving the computer, in those cases it just shuts right off. Generating logs and events is time inductive when realistically the PC just wants to turn off to save itself.
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New #17
Are there entries in Reliability History,as requested in post 5?
To access it,start typing ---reliability --- in the Search box.
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New #18
it also seems to be a common issue diablo 4 black screen at DuckDuckGo
the whole first page is saying black screen crash Diablo 4 so its not isolated. I would read some of these and see what people are saying, i don't play the game so idk and i don't have energy to problem solve on this level.
it seems like its a common issue those search results are in tune and not incoherent. There is even several yotuube videos on it so its a known problem.
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New #19
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New #20
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