RtlService.exe (32 bit) Excessive CPU Usage - HP Pavilion G6--1155sv

Hi, apparently:

What is RtlService.exe?

RtlService.exe is an executable file that is part of the REALTEK RTL8185 Wireless LAN Software program developed by Realtek Semiconductor Corp.. The software is usually about 4.91 MB in size.

- which may provide a clue.

More:
RtlService.exe Windows process - What is it?

Consider whether that driver is necessary/relevant/ needs updating for that machine.

You might be able to find another version one way or another.

The PC seems to be from around 2011

64 bit drivers to Win 8 are listed:
https://support.hp.com/us-en/drivers.../model/5116755

This is what I would do:

It's your wireless REALTEK LAN driver.


You can try:
1) Search for, and open, Services
on your computer.
2) Find that entry there
3) Double click the item, and press: Stop
4) Now try your internet. [Is your computer also connected using a wired ethernet connection at all?]
If Stopping it doesn't affect the internet, then you can also Disable it from starting up with the computer, in that same window.

Thank you very much Dalchina and Pepanee. I will check the file size to see if it is within specs and check if there is a better driver and report back.

Kind regards
Chris

- - - Updated - - -

Here is the update. Stopping "RtlService.exe" in task manager does not prevent the Lan ethernet from working

I installed the Win 8 version Of the Realtec Lan driver from the HP website (about 5.7 Mbt). The problem of the high CPU usage persisted. So I disabled the "RtlService.exe" from startup. However that did not work and somehow it continued to run. I tried enabling and disabling again in startup and rebooted but to no avail. There was also an annoying Realtec Lan utility window that appeared after every startup that I had to close manually.

So in the end, I uninstalled the Realtec Lan driver and utility in Control Panel. That seemed to solve the problem. Lan/Ethernet internet works fine. I scanned for hardware changes in device manager and there are no question marks.

So it seems that I am better off without this Realtec Driver/Software.

Thank you all for your help and support.

Kind regards
Chris

Chris Nicola said:

Thank you very much Dalchina and Pepanee. I will check the file size to see if it is within specs and check if there is a better driver and report back.

Kind regards
Chris

- - - Updated - - -

Here is the update. Stopping "RtlService.exe" in task manager does not prevent the Lan ethernet from working

I installed the Win 8 version Of the Realtec Lan driver from the HP website (about 5.7 Mbt). The problem of the high CPU usage persisted. So I disabled the "RtlService.exe" from startup. However that did not work and somehow it continued to run. I tried enabling and disabling again in startup and rebooted but to no avail. There was also an annoying Realtec Lan utility window that appeared after every startup that I had to close manually.

So in the end I uninstalled the Realtec Lan driver and utility in Control Panel. That seemed to solve the problem. Lan/Ethernet internet works fine. I scanned for hardware changes in device manager and there are no question marks.

So it seems that I am better off without this Realtec Driver.

Thank you all for your help and support.

Kind regards
Chris

Sounds good. Yes, my next suggestion was to, that if Disabling it lets your internet still work, then to Uninstall the Realtec entry in your programs, since it is most likely only the Software, and the driver would still work so you can use the internet. There's also a possibility that there is a driver for your internet that is auto-installed so you can use the internet, without the Realtek Utility.

So if your internet works without the Realteck Utilities, then that's perfect; since your internet works, then that software is not required. Better off without it as long as the internet works.

Suggest you check what hardware is actually present just to make sense of this.

E.g. Speccy (free).

My screenshot (post #2) indicates some other options that may be present in your PC.

Good you were able to find a way forward.