Dell Laptop Boot & Black Screen Problems


  1. Steve C
    Posts : 7,910
    Windows 11 Pro 64 bit
       New #1

    Dell Laptop Boot & Black Screen Problems


    I have a Dell Inspiron 7537 laptop bought in 2014. Recently it has failed to wake from sleep with a blank screen. When I reboot by holding the power on key it shows the Dell logo, I can see the disk access light flashing but just have a blank screen. After several such reboot attempts it finally decides to work. Sometimes on reboot I don't see the Dell logo.

    Chkdsk runs fine, the Windows memory test shows no problem and sfc /scannow and Dism configuration checks fine. I've even done a clean install of Windows 10.

    Any ideas? I'm beginning to suspect a dodgy connection between the screen and motherboard.
      My Computers
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  3. zbook
    Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    Similar problems with other Dell models were reported in Dell forums:

    https://www.dell.com/community/en/co...ccf8a8de79e723


    https://www.dell.com/support/kbdoc/e...-will-power-on

    https://www.dell.com/community/en/co...ccf8a8de7d277c

    https://www.dell.com/support/kbdoc/e...sleep-settings



    Some diagnostic or trial and error troubleshooting links / steps:

    (Problems after clean install are often hardware though)
    (See if reinstalling the BIOS makes any difference)


    https://support.microsoft.com/en-us/...b-fac643784457

    Windows troubleshooters:
    Power msdt.exe -id PowerDiagnostic
    Hardware and Devices msdt.exe -id DeviceDiagnostic
      My Computer
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  4. FreeBooter
    Posts : 5,330
    Windows 11 Pro 64-bit
       New #3

    It sounds like problem with faulty GPU or loose cable connection as BIOS logo nothing to do with Windows 10 still update the BIOS firmware to see it will resolve the problem also factory reset BIOS configurations.
      My Computer
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