Cannot viewed extracted PDF files in Windows Explorer

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  1. Posts : 4
    Windows 10 Enterprise, 22H2
       #1

    Cannot viewed extracted PDF files in Windows Explorer


    Computer Info:
    Windows 10 Enterprise | WINVER 22H2, 10.0.19045.3086.

    Problem:
    I have a user who cannot see PDF files in Windows Explorer.
    Here is what she is doing:
    1. She downloads zipped PDF file to C:\Downloads.
    2. She right clicks the file and chooses Extract All and extracts file to her Desktop.
    3. She goes to her desktop and there is no PDF file present.
    4. She goes in View, in file explorer and verifies that file name extensions and Hidden Items are checked.
    5. She tries extracting the file to another folder on her C: drive. She navigates to the location in file explorer and there is no PDF file there.
    6. I had her try this with all the Adobe extensions like .pdf set to Adobe Reader as the default and with Edge as the default. She cannot see files either way.
    7. I removed her profile and had her login and create a new profile.
    8. She was then able to download PDF files, extract them, see them present, and open them.
    9. This worked for about 3 PDFs she downloaded and then it regressed back to where the PDF does not appear after extracted.
    10 Several other of her co-workers are going through the same PDF download and extract process with no problem. There are on the same OS and WINVER.
    MY question is: How do I get PDF files to appear in File Explorer after extracting them?

    Also, I ran the following commands:
    a. sfc /scannow
    b. DISM /Online /Cleanup-Image /CheckHealth
    c. DISM /Online /Cleanup-Image /ScanHealth
    d. DISM /Online /Cleanup-Image /RestoreHealth
      My Computer


  2. Posts : 43,380
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, if there are already pdf files on that PC, can those be viewed normally?

    Possibly see:
    How to Disable Downloaded Files from being Blocked in Windows
    or
    How to Enable or Disable Controlled Folder Access in Windows 10

    C:\Downloads
    - is an unusual path.

    Is this really correct?
    Are you looking at the correct Downloads folder?
    Maybe there's some path confusion here - and the files are unzipped to one location, and not found in a different one.
      My Computers


  3. Posts : 4
    Windows 10 Enterprise, 22H2
    Thread Starter
       #3

    The path is actually C:\Users\UserID\Downloads. The location doesn't matter. I've save it in several places. Existing PDFs will open, just not zipped ones. Her co-workers can download and view the same zipped (compressed) PDFs with no problem.
      My Computer


  4. Posts : 43,380
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    And thank you for your reply.

    Accuracy matters.

    No comment on the rest of my post I note.
      My Computers


  5. Posts : 4
    Windows 10 Enterprise, 22H2
    Thread Starter
       #5

    Thanks for your help but the things you suggested do not apply here.
      My Computer


  6. Posts : 3,012
    Windows 10 Pro for the Bro
       #6

    I use a program called: 7-Zip
    to extract zip files.

    1) Install 7-Zip
    2) Open the zipped file (using 7-Zip) [with the PDF file in there]
    3) a b c
    Cannot viewed extracted PDF files in Windows Explorer-image.png
    4) Did it work?

    If so, then you can make adjustments to have this app extract files from zipped files:
    Cannot viewed extracted PDF files in Windows Explorer-image.png


    And for simplicity of extracting any zip/rar/[compressed] files:
    Cannot viewed extracted PDF files in Windows Explorer-image.png
      My Computer


  7. Posts : 4
    Windows 10 Enterprise, 22H2
    Thread Starter
       #7

    Great idea! But we have EVERYTHING blocked here. Can't download hardly anything. This has been restricted on our network. :/ I REALLY APPRECIATE YOU TAKING THE TIME AND EFFORT ON THAT PREVIOUS POST! Thank you!
      My Computer


  8. Posts : 3,012
    Windows 10 Pro for the Bro
       #8

    You're welcome =)
    I think it may have to do with the process of the extraction. Whichever app, or if Windows, is trying to make the extraction, is possibly broken.

    You use WinZip?

    If so, AND if you have the installation file for WinZip, you can try re-installing it...



    ...or get 7-Zip installer from a different computer, put on USB, and install on problem computer. That's ONLY if it is allowed that you can install an application on this computer. I don't want you getting in trouble for installing a 3rd party program on that computer if it's not allowed.
      My Computer


  9. Posts : 4,909
    Windows 11 Pro 64 Bit 22H2
       #9

    we have EVERYTHING blocked here. Can't download hardly anything.
    Your IT dept/System Administrator may have restrictions in Active Directory or Group Policy Editor on unzipping files and saving the contents to their computers. That dept would be able to offer answers and or remove restrictions for these types of files.
    This may be a new policy so users who have not rebooted recently may not see the change until they do.
      My Computer


  10. Posts : 757
    Windows 10/11
       #10

    It sounds very much like your AV software is quarantining PDF files. You should be speaking to your IT department.
      My Computer


 

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