Laptop Shuts Down instead of Restarting when clicking on Restart

Laptop will Shut Down normally when Shut Down and power on normally. If I choose Restart instead, it just Shuts Down and never Restarts. When attempting to power on after the failed restart, the keyboard lights up for about 10 seconds, black screen, no fan noise, and then it shuts off. The only solution I've found to work consistently is to open up the back, unplug the battery from the motherboard, and plug it right back in. Powers on normally every time after doing this.

If, however, my laptop is plugged into my external monitor, and I choose Restart, everything works normally, and it will power on automatically like it should. I've tested this numerous times with the laptop by itself and connected to my monitor, both on just battery power and on just AC power, and it's the same findings.

Never had this problem before until I recently had to change out my keyboard and DC power jack. I upgraded to the latest version of Windows, and tried some old Macrium backups to test if it was a software issue, and this problem occurs on all versions. I'm assuming this is a hardware issue of some sort - my guess is battery but its charging normally, still 80% health, an in excellent condition according to Dell Power Manager. I have tried uninstalling Battery drivers and reinstalling them and holding the power button down with no battery and just the AC Adapter plugged in for 30 seconds. I will attempt to order a new battery and battery cable that connects to the motherboard to test, but if anyone is familiar with this issue please let me know.


Windows 10 1709 (16299.1127)

Try This

How to fix a computer that shuts down when you restart

I read and did those in the article before posting here

Try3 said:

1 Are there any yellow warning triangles in Device manager?
2 Does SFC have anything to say?

SFC-DISM - TenForumsTutorials
Use Option 3 including, if there are irreparable errors, going online to run the DISM command explained at the end of Option 3.

Denis

Zero yellow triangles

Windows Resource Protection did not find any integrity violations

Also, tried new battery and battery to motherboard cable and made no difference.

Try3 said:

Is your Bios up to date?

You don't mention why you are still on Version 1709.
"I upgraded to the latest version of Windows" does not match that.

About Device manger:- Sorry, I should have asked about warning triangles and whether you had an 'Other devices' section [since that is a euphemism for no driver installed].




Denis

Bios is up to date

I upgraded just to see if restarting would work on the latest version. Since it didn't I downgraded to the version I prefer and have always used

No "Other Devices" is showing up in Device Manager

dalchina said:

Do you have the same problem when restarting from Safe Mode?

Fast Startup should be irrelevant here as if you have that enabled, that should reduce cold boot times- it's not meant to affect restart.

That said, ensure it's disabled.

Same issue even in safe mode

Fast Startup was off