Laptop Shuts Down instead of Restarting when clicking on Restart

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  1. Posts : 41,710
    windows 10 professional version 1607 build 14393.969 64 bit
       #21

    In addition to the steps in the prior post open administrative command prompt and type or copy and paste:

    net user test0523 /add

    shutdown /r

    When the computer reboots sign on with the new user named test0523.

    Click restart > report findings into this thread
      My Computer


  2. Posts : 43,393
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #22

    Rather than trying to diagnose Windows assuming it's something there, why not eliminate Windows altogether, and check to see it is platform-related?

    Get a live boot iso file and create a bootable disk from it (Google helps if unsure what that is - e.g. Bob Omb's, Hiren's....).

    Boot your PC from the live boot disk into a familiar Win10 style environment.
    Then try restart.

    You could also try that with a Linux distro..

    If you have the same problem, no need to try diagnosing Win 10.
      My Computers


  3. Posts : 41,710
    windows 10 professional version 1607 build 14393.969 64 bit
       #23

    Ubuntu was suggested in an earlier post.

    Please post a V2 share link first so that the log files can be scanned.
      My Computer


  4. Posts : 12
    Windows 10
    Thread Starter
       #24

    dalchina said:
    Rather than trying to diagnose Windows assuming it's something there, why not eliminate Windows altogether, and check to see it is platform-related?

    Get a live boot iso file and create a bootable disk from it (Google helps if unsure what that is - e.g. Bob Omb's, Hiren's....).

    Boot your PC from the live boot disk into a familiar Win10 style environment.
    Then try restart.

    You could also try that with a Linux distro..

    If you have the same problem, no need to try diagnosing Win 10.
    I ordered an identical laptop to rule out any issues with Windows. Inserted my current boot drive into the new laptop and it works as normal. Also, took the new drive out of the one i ordered with the latest version of Windows 10, inserted it into my current laptop, and it produced the same issue.

    - - - Updated - - -

    zbook said:
    Ubuntu was suggested in an earlier post.

    Please post a V2 share link first so that the log files can be scanned.
    I'm currently running the V2 and bat files you sent me

    - - - Updated - - -

    zbook said:
    Ubuntu was suggested in an earlier post.

    Please post a V2 share link first so that the log files can be scanned.
    I'm currently running the V2 and bat files you sent me
      My Computer


  5. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #25

    user6783 said:
    I ordered an identical laptop to rule out any issues with Windows. Inserted my current boot drive into the new laptop and it works as normal. Also, took the new drive out of the one i ordered with the latest version of Windows 10, inserted it into my current laptop, and it produced the same issue.
    To do the test that dalchina suggested, you need to boot the computer into another OS.
    The disk is merely a small part of the computer; your test shows that it is not the culprit.


    Denis
      My Computer


  6. Posts : 12
    Windows 10
    Thread Starter
       #26

    Try3 said:
    To do the test that dalchina suggested, you need to boot the computer into another OS.
    The disk is merely a small part of the computer; your test shows that it is not the culprit.


    Denis
    gotcha
      My Computer


  7. Posts : 41,710
    windows 10 professional version 1607 build 14393.969 64 bit
       #27

    One of the scripts may take significant time.

    The bat scripts can run in the background while using browsers.

    When available please post the V2 share link into the newest post.
      My Computer


  8. Posts : 12
    Windows 10
    Thread Starter
       #28

    Replaced the motherboard cable that connects to the power button with a new one. Has been working and restarting normally for the past 24 hours.

    Evidently when I was replacing the keyboard and I sliced open my thumb with the dremel (stripped screw), some blood had gotten onto the old cable. I guess it was just enough for the power button to still keep working but malfunction the restart mechanism? Never did get any hardware or device errors, so maybe if a similar issue happens to someone, just try replacing all the motherboard connector cables until the problem is resolved.

    Also, maybe someone here knows why it would still work correctly when attached to an external monitor even with the old cable

    Anyways, thanks to all for your time and help with this
      My Computer


 

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