Bought refurb on Amazon, came with Admin CAPARTIST and I can't delete

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  1. Posts : 3
    Windows 10
       #1

    Bought refurb on Amazon, came with Admin CAPARTIST and I can't delete


    I bought a refurbished PC desktop with Windows 10 installed. The Admin on it is listed as CAPART capartist@hotmail.com I've re-installed it two different ways, and it still shows CAPART as the admin. And without their password, I'm unable to remove them and make it my computer. Please help. Thanks
      My Computer


  2. Posts : 2,197
    Windows 11 Pro 64-bit v23H2
       #2

    WalterB1971 said:
    I bought a refurbished PC desktop with Windows 10 installed. The Admin on it is listed as CAPART capartist@hotmail.com I've re-installed it two different ways, and it still shows CAPART as the admin. And without their password, I'm unable to remove them and make it my computer. Please help. Thanks
    Have you contacted the place you bought it? It shouldn't have come that way.

    If you want to handle it yourself you can do a clean install of Windows 10. Do you know how to do that?
      My Computers


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    Thank you for your response! I've tried re-installing Windows twice, and both times, their name is still on it. I have contacted the sellers, but haven't heard back from them. I figured out how to get the license number, so I have that, but both times I re-installed it, it never asked for my license info, it just installed it using the same account.

    I don't know how long the vendor will take to reply and I was hoping to fix this quickly. I wonder if the vendor will reply. Seems shady sending a computer out like that. I can't help but wonder if they're able to access my computer somehow.

    If you know how I can reinstall windows without their information, I'd love the help!

    Thanks.
      My Computer


  4. Posts : 4,620
    several
       #4
      My Computer


  5. Posts : 1,791
    Windows 10 Pro (+ Windows 10 Home VMs for testing)
       #5

    What @SIW2 said...



    Use Microsoft's Media Creation Tool and nuke completely from low earth orbit.

    I've just done exactly the same a week ago... I bought a (very) well-specified second-hand Dell SFF desktop i7 PC (wow... it's teeny, tiny) from a licensed MS refurbisher. All went well, but I still nuked it with a fresh install from MCT and started over... just in case.

    I must admit, I've never had a bad refurb yet in the last 7-12 yrs of using refurbs almost exclusively (I've also bought from airline/police auctions... and so far I've been lucky).

    In that timeframe I've bought 1 brand-new low-cost device - a ZooStorm tower. It's been fine, albeit a little noisy 'cos of its 'cheap as chips' CPU fan... but I knew what (lack of) quality I was buying and have been pleasantly surprised.

    Cheap isn't always 'cheerful', nor is it always bad.

    Hope this helps...
    Last edited by RickC; 28 Apr 2023 at 21:03.
      My Computer


  6. Posts : 2,197
    Windows 11 Pro 64-bit v23H2
       #6

    WalterB1971 said:
    Thank you for your response! I've tried re-installing Windows twice, and both times, their name is still on it. I have contacted the sellers, but haven't heard back from them. I figured out how to get the license number, so I have that, but both times I re-installed it, it never asked for my license info, it just installed it using the same account.

    I don't know how long the vendor will take to reply and I was hoping to fix this quickly. I wonder if the vendor will reply. Seems shady sending a computer out like that. I can't help but wonder if they're able to access my computer somehow.

    If you know how I can reinstall windows without their information, I'd love the help!

    Thanks.
    If you follow the tutorial How to Clean Install Windows 10 then it is guaranteed that every trace of the previous installation will be gone. You will start with only one account that you create.

    Both the setup of Windows 10 and 11 try to get you login/create a Microsoft account. If you want a local account instead there ways to do that. If you need help with that let us know.

    What is not known is whether the computer came with an activated copy of Windows 10. If it was activated before you bought it then you will get a message that says activated with a digital license.
      My Computers


  7. Posts : 3
    Windows 10
    Thread Starter
       #7

    Resolved!

    Thank you! I've managed to do a clean install. It took a couple of tries. But I got there in the end. Thanks for everyone's input. Great instruction pages too!

    Walter
      My Computer


  8. Posts : 2,169
    Windows 11 Pro (latest update ... forever anal)
       #8

    WalterB1971 said:
    I've tried re-installing Windows twice, and both times, their name is still on it.
    Then that's probably not a "clean: install, you need to wipe the drive before (re)installing Windows. The above links details the steps to do a clean install (this process should be the norm irrespective of what you can/could do to the existing installation.

    And ideally, if it were me, I'd be looking at replacing the drive with a new SSD and do the clean installation on that. And then when you've got a good anti-malware program installed, attach the old drive and manually delete the entire contents (just delete the partition(s)) and do a reformat..
      My Computers


  9. Posts : 2,197
    Windows 11 Pro 64-bit v23H2
       #9

    WalterB1971 said:
    Resolved!

    Thank you! I've managed to do a clean install. It took a couple of tries. But I got there in the end. Thanks for everyone's input. Great instruction pages too!

    Walter
    Glad to see you got it sorted out. You started out as being unhappy about your purchase but now you can take it as a positive experience because you now have learned how to do a clean install of Windows 10. That is valuable to know because you never know when you might need to do it again.

    BTW, don't feel bad about having to ask for help. Every one of us was a beginner once.
      My Computers


  10. Posts : 2,169
    Windows 11 Pro (latest update ... forever anal)
       #10

    WalterB1971 said:
    Resolved!

    Thank you! I've managed to do a clean install. It took a couple of tries. But I got there in the end. Thanks for everyone's input. Great instruction pages too!

    Walter
    Xlnt. Congrats, well done. The safest way.

    Now, keep what you've achieved as secret, elseways you'll have every freeloading friend and/or relative wanting you to do the same with their aging/slowing computer
      My Computers


 

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