Can't restart. Re-start circle(?) just goes round and round endlessly

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  1. Posts : 6,393
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #51

    @bofhlusr. did you found a solution?
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  2. Posts : 222
    Windows 10 Pro
    Thread Starter
       #52

    Megahertz said:
    @bofhlusr. did you found a solution?
    Good Morning from San Francisco. Thank you for asking and following up. No I have not. :-(

    I imaged the drive but I am taking my time before re-installing Windows since I'm still able to continue using the PC anyway. I am hoping someone will provide the solution still.
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  3. Posts : 6,393
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #53

    Try the repair install. It will reinstall Windows keeping your programs and data.
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  4. Posts : 222
    Windows 10 Pro
    Thread Starter
       #54

    Megahertz said:
    Try the repair install. It will reinstall Windows keeping your programs and data.
    That is a very nice link. Thank you very much.

    I quickly read through it and it seems complete. And very convenient and helpful. I already have the ISO file downloaded to my drive D:

    I'm erring on the side of caution though. I want to know more about how it might possibly affect my setup. The link say it wouldn't affect anything, But there's no mention of not affecting iTunes from Apple (I use an old iPhone '6s Plus'), synced data (specifically OneNote, OneDrive, and Viber), and a local account set-up (not connected to Microsoft). Would you know how I can check if I have a so called 'local' account? I don't think I have a local account setup despite the fact that I synced OneNote and OneDrive using a Microsoft account.

    - - - Updated - - -

    Megahertz said:
    Try the repair install. It will reinstall Windows keeping your programs and data.
    I went ahead and did a repair install.

    Bad news. No change. I still can't re-start or shutdown from Windows and have to press the physical buttons to do a re-start and a shutdown. Is it possible that the problem exists in the hardware or somewhere else? My system drive (C:) is a 2 TB NVMe drive which is less than a year old, and has about one TB of free space. There are no errors when I run SFC /scannow. After the repair install, I saved a copy from the Event Viewer.

    Any thoughts?

    Can't restart. Re-start circle(?) just goes round and round endlessly-crystal-disk-info-system-drive-5-3-2023-3-59-38-pm.jpg
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  5. Posts : 6,393
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #55

    Did you updated or reset BIOS recently?
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  6. Posts : 222
    Windows 10 Pro
    Thread Starter
       #56

    Megahertz said:
    Did you updated or reset BIOS recently?
    No.

    The last update on the BIOS was about 3 years ago.
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  7. Posts : 6,393
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #57

    Try to create a new administrator user and see if the issue remains.
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  8. Posts : 222
    Windows 10 Pro
    Thread Starter
       #58

    I did additional troubleshooting procedures. It's looking like a driver issue. Here's why.

    - AFTER the repair install and re-start, the error below came up ("Screenshot Updater"). I took the picture with my cell phone.
    - AFTER the re-start, I lost sound and network connectivity
    - checks show that 'base drivers' for the motherboard were missing
    - without the 'base drivers', re-start and shutdown functioned normally
    - to check the motherboard:
    -- I ran IntelburnTest on 'high'. Ran successfully.
    -- RealTemp. No issues.
    -- CPU_Z. No issues.
    - scanned for virus using Windows Security and Malwarebytes. No malware found.
    - since I didn't have internet connectivity and an optical drive there was no way I could load drivers for the Realtek (sound) and the motherboard's ethernet driver. The only alternative was to restore the drive image I created before the repair install.
    - back to Re-start and Shutdown issues which was what it was like before the repair install.

    Does anyone know how to check a driver issue?

    Dropbox - IMG8599.JPG

    Dropbox - Device mgr1-5-4-2023 6-48-10 PM.jpg

    Dropbox - Device mgr2-5-4-2023 6-48-10 PM.jpg

    Dropbox - Device mgr3-5-4-2023 6-48-10 PM.jpg
    Last edited by bofhlusr; 04 May 2023 at 21:43.
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  9. Posts : 6,393
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #59

    Please don't use external links
    How to Upload and Post Screenshots and Files at Ten Forums

    Open device manager
    Select the driver and right click - Properties
    On the Details tab select Hardware ID
    Select the first line and choose copy
    Paste the ID here
    Can't restart. Re-start circle(?) just goes round and round endlessly-harwareid.jpg
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  10. Posts : 2,971
    Windows 10 Pro for the Bro
       #60

    Hi, I'm back.

    This is JUST AN IDEA, and I do not recommend, unless anyone else has more expertise in this:

    Since Windows doesn't recognize that device, this means that Windows can completely ignore "looking" at that device, right?
    So let's say we Disable it, then Windows doesn't have to bother "taking a look" at that device. Let's say that's what causing the ShutDown/Restart lag, and Windows ignores looking at that device, then it would work normally?

    Please don't look at my comment as a suggestion to disable the device, but just an idea.
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