Can't restart. Re-start circle(?) just goes round and round endlessly

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  1. Posts : 2,972
    Windows 10 Pro for the Bro
       #101

    bofhlusr said:
    If possible, I rather solve the root cause of the problem and not put a band-aid or alternative shortcut to avoid or ignore the issue. Unsolved, the root cause could be causing other problems now or possibly in the future and I'll be back troubleshooting again.
    Okay I understand. Let's try to fix it.

    I want you to try something real quick though.
    Open Command Prompt and insert this, press enter: shutdown /r /f
    I want to see if gets stuck with this command. Because if this command works, then we can narrow it down to some application that's causing this, and probably not a driver issue.


    Sorry I trailed off a bit. You said you tried this.
      My Computer


  2. Posts : 222
    Windows 10 Pro
    Thread Starter
       #102

    pepanee said:
    Okay I understand. Let's try to fix it.

    I want you to try something real quick though.
    Open Command Prompt and insert this, press enter: shutdown /r /f
    I want to see if gets stuck with this command. Because if this command works, then we can narrow it down to some application that's causing this, and probably not a driver issue.


    Sorry I trailed off a bit. You said you tried this.
    Yes, I tried it anyway. No problem. It's a bandaid solution but at this point why not try it. So I tried it anyway out of curiosity. Who knows, maybe it can provide a clue. Unfortunately, it didn't solve the problem. :-(

    If the problem is a hardware and a motherboard issue, why will the problem disappear when Windows is booted in Safe Mode and no drivers are loaded?
      My Computer


  3. Posts : 6,410
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #103

    The driver ID is:
    \ven_8086&dev_1911&subsys_50001458&rev_00\3&11583659&0&40

    You need to download and install the Chipset Software and Management Engine Driver.

    Use this intel toll
    Download Intel Drivers and Software
      My Computers


  4. Posts : 222
    Windows 10 Pro
    Thread Starter
       #104

    Megahertz said:
    The driver ID is:
    \ven_8086&dev_1911&subsys_50001458&rev_00\3&11583659&0&40

    You need to download and install the Chipset Software and Management Engine Driver.

    Use this intel toll
    Download Intel Drivers and Software
    Great tip. I downloaded and installed the Chipset INF Utility:

    Can't restart. Re-start circle(?) just goes round and round endlessly-chipset-download-5-6-2023-11-11-06-am.jpg

    The Base System Device error is gone from Device Manager (I think. I'm partially color-blind). Can you please confirm that it's gone and there are no other problems in Device Manager below.

    Can't restart. Re-start circle(?) just goes round and round endlessly-device-mgr-looks-ok-5-6-2023-11-17-24-am.jpg

    Now the bad news. The Base System Device is apparently resolved, but I'm still getting the delayed Re-start Error. Any more suggestions on what else to download from the website?

    There are many things to download. The question is which one?

    Can't restart. Re-start circle(?) just goes round and round endlessly-megahertz6-intel-downloads-5-6-2023-11-11-06-am.jpg

    (I'm pleasantly surprised that Microsoft Flight Simulator, a very graphic intensive program, is running without the nVidia drivers).

    Edit: I belong of the school that believes that if it's not broken, don't fix it and KISS (Keep It Simple Stupid). I try to avoid installing anything not needed.
    Last edited by bofhlusr; 06 May 2023 at 14:14.
      My Computer


  5. Posts : 6,410
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #105

    I confirm that it's gone and there are no other problems in Device Manager

    The difference of a shutdown and restart is fast Startup .
    A restart is a true cold boot.
    A start from a shutdown is a hybrid boot (see Brink tutorial)
    Turn On or Off Fast Startup in Windows 10

    Try to turn off fast Startup. On systems with a SSD it's more part of a problem than a part of a solution.
      My Computers


  6. Posts : 222
    Windows 10 Pro
    Thread Starter
       #106

    Bad news.

    After installing the Chipset drivers, which removed the Base System Device error in Device Driver, I'm having both Re-start and Shutdown issues again. I have to press physical buttons on the PC to do a Re-start and a Shutdown.

    This was also after I removed Hibernation which removed 'fast start' (according to the noted Brinks article).

    - - - Updated - - -

    Successfully restored the Dec 2019 disk image. Did some tests. No issue with Re-start and Shutdown.
    Successfully restored the May 2023 disk image (latest) after the above. Re-start and Shutdown issue again.

    The Dec 2019 disk image was for a 512 GB NVMe system drive. Windows Pro version: 1903
    The May 2023 disk image is for a 2 TB NVMe system drive. Windows Pro version: 21H2

    Apparently, it's not a hardware issue.

    Neither is it apparently a software issue also. A Repair Install of Windows did not solve the issues: a software-based Re-start and Shutdown in Windows never completes.
      My Computer


  7. Posts : 2,972
    Windows 10 Pro for the Bro
       #107

    Oooo. Sorry to point out this possible idea to look what could cause the issue, um a little late or.. after reading your latest update to your post right above my post!


    ......You should take screenshots of parts of the Event Viewer for when you tried Shutting Down / Restarting the computer with the December 2019 disk image to compare to May 2023.

    =\

    I understand the hassle of restoring Disk Images, and such...
    ...maybe it could narrow down the possibility of seeing the difference in the events listed there.

    =/

    I'm sure you know exactly what I mean...
      My Computer


  8. Posts : 222
    Windows 10 Pro
    Thread Starter
       #108

    pepanee said:
    Oooo. Sorry to point out this possible idea to look what could cause the issue, um a little late or.. after reading your latest update to your post right above my post!


    ......You should take screenshots of parts of the Event Viewer for when you tried Shutting Down / Restarting the computer with the December 2019 disk image to compare to May 2023.

    =\

    I understand the hassle of restoring Disk Images, and such...
    ...maybe it could narrow down the possibility of seeing the difference in the events listed there.

    =/

    I'm sure you know exactly what I mean...
    Yes, I know what you mean. It's worth a try. I'll do another restore of the 2019 disk image later. Probably better would be to save the Event Viewer to an evtx file?
      My Computer


  9. Posts : 2,972
    Windows 10 Pro for the Bro
       #109

    bofhlusr said:
    ...save the Event Viewer to an evtx file?
    That's a much better idea than what I said =)
    Yes, do that.

    I don't remember where the Shut Down / Restart events are listed. I'm sure you remember / can find it easily. You can save the 3 under Windows Logs: Application, Security, System
    just in case.
      My Computer


  10. Posts : 2,289
    Linux:Debian, Kali-Linux... 2xWin8.1,1x7Pro, Retro:1x2003server.1xXPpro, 1xW2k,1x98SE,1x95,1x3.11
       #110

    pepanee said:
    You go to bed at 5:00 PM? So early in the evening =
    You use 24-hour format. 5:00 PM is 17.00.
    hah.
    So early in the morning at your place right now. Doing all nighters. That's what it's about.
    I use 24h format.. thats why i write 05:00 instead of 5:00 so it can't be misinterpreted to 12h format... or less chance anyway. *lol*
    I'm always doing all nighters..
    I'm living by east coast US time.. so i often joke about i should move to US so i also live in the timezone i actually living in.
      My Computer


 

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