Can't restart. Re-start circle(?) just goes round and round endlessly

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  1. Posts : 219
    Windows 10 Pro
    Thread Starter
       #91

    Marie SWE said:
    Hi
    I have not read your entire thread.

    But maybe a bad windows update comes to my mind.
    Have you tried to back your computer with windows restore point to say March 10.. (before your problem started so to speak)
    Then check so your updates has been uninstalled by the windows restore point... if not uninstall all windows updates back to March 10.. then pause windows update and see if the computer start to behave.
    If it starts to behave... then use https://www.catalog.update.microsoft.com/Home.aspx and manually install the updates one by one and restart the computer twice between every update you install, so se which one that is the bad guy.

    Just a thought.
    Good point. I just checked my backups. I had a full backup on 3/8/23 and incremental backups on 3/18 and 3/27. It's been at the back of my mind to consider a restore that far back. I've been hesitating but your suggestion is making me think I should do it. I don't know why I was even thinking of a clean install of WIndows when I have backups and restoring them is the better option..

    I will do it tonight (about 5-6 hours from now.). I'll see if I can load the full backup and run it as a virtual desktop first. If that doesn't work, I'll do a disk image restore of the 3/8 backup.

    I'll post the results here. Thank you.
      My Computer


  2. Posts : 2,252
    Linux:Debian, Kali-Linux... 2xWin8.1,1x7Pro, Retro:1x2003server.1xXPpro, 1xW2k,1x98SE,1x95,1x3.11
       #92

    bofhlusr said:
    Good point. I just checked my backups. I had a full backup on 3/8/23 and incremental backups on 3/18 and 3/27. It's been at the back of my mind to consider a restore that far back. I've been hesitating but your suggestion is making me think I should do it. I don't know why I was even thinking of a clean install of WIndows when I have backups and restoring them is the better option..

    I will do it tonight (about 5-6 hours from now.). I'll see if I can load the full backup and run it as a virtual desktop first. If that doesn't work, I'll do a disk image restore of the 3/8 backup.

    I'll post the results here. Thank you.
    VM's never gives a 100% fair view.. It is better you do a new image of your system you have now. Then restore your 3/8/23 image to disk.. if it works, then pause updates and install one at the time, to see which one that potentially can be the bad guy... if it dont work you can restore today's system again or doing a clean install.
    If that old image is messing up even it should work.. then you might have a problem related to hardware or bios(which i have a hard time believing, but still not totally impossible even if highly-highly unlikely) My bet is OS related and to 95% a bad update that has messed up your system.. My opinion of course.

    Good luck
    I will look in to your thread some time during tomorrow, after i have got my three cups of coffee and realizing earth is still spinning. *LOL*
    now its bedtime for me. :) (local time here 05.00)
      My Computer


  3. Posts : 2,884
    Windows 10 Pro for the Bro
       #93

    Marie SWE said:
    (local time here 05.00)
    You go to bed at 5:00 PM? So early in the evening =
    You use 24-hour format. 5:00 PM is 17.00.
    hah.
    So early in the morning at your place right now. Doing all nighters. That's what it's about.


    SO HEY! I'm back!!
    I'm sorry to hear that the issue still didn't fix itself. But I got an idea skimming through all the things you listed that you have done. Number two stands out for me:
    "Doing a 'clean' install of the newest nVidia graphics driver does not help"

    I gave it a little thought, and maybe we can try a test and trial thing with this one, since you say it's possibly a driver issue, since the Steam thing you tried uninstalling and still got the issue.

    So here's my idea: (Copy paste this part of my post into a text document, or take a screenshot)
    1) Disconnect completely from the internet. Unplug ethernet cable / disable the WiFi adapter if you have one. Zero connectivity to the internet.
    2) Do a complete uninstall of the nVidia drivers. All of them. (Your Desktop and screen resolution are all gonna turn all low budget / low quality / depending on what Windows decides to default to. You know what I'm talking about.)
    3) Restart the computer. IF IT GETS STUCK, wait a little bit. Still stuck? Press and hold the power button on your computer to turn it off.
    4) Wait 10 seconds
    5) Turn on the computer and let it load up completely.
    6) Try the restart again (remember, your nVidia drivers are not installed right now)
    uhh number 7) What happens? Does it get stuck again?
      My Computer


  4. Posts : 219
    Windows 10 Pro
    Thread Starter
       #94

    Marie SWE said:
    ....Then restore your 3/8/23 image to disk.. if it works, then pause updates and install one at the time, to see which one that potentially can be the bad guy... if it dont work you can restore today's system again or doing a clean install.
    If that old image is messing up even it should work.. then you might have a problem related to hardware or bios(which i have a hard time believing, but still not totally impossible even if highly-highly unlikely) My bet is OS related and to 95% a bad update that has messed up your system.. My opinion of course. ....
    3/8/2023 disk image restore successfully. Re-start still an issue BUT Shutdown works (almost instantaneous).

    I checked Device Manager, and "Base System Device" is still an issue. It looks like it's been there all along. I uninstalled Base System Device and re-started by pressing the PC's physical Re-start button and the Base System Device would show up again. I guess a hardware(?) issue which simply refuses to die, zombie-like. I tried updating but that didn't work either.

    Can't restart. Re-start circle(?) just goes round and round endlessly-base-system-device-5-6-2023-5-17-05-am.jpg

    Can't restart. Re-start circle(?) just goes round and round endlessly-windows-update.jpg

    Note that a previous Repair Install of Windows did not resolve the issue.

    A hardware test using IntelBurnTest has this result:

    Can't restart. Re-start circle(?) just goes round and round endlessly-intelburntest-5-6-2023-5-37-36-am.jpg

    I'm back to the Base System Device Error. How do I resolve this issue?

    - - - Updated - - -

    pepanee said:
    You go to bed at 5:00 PM? So early in the evening =
    You probably read wrong? I said 5 hours from now at the time of the post. So that made it 10 pm. Not 5 pm.

    - - - Updated - - -

    pepanee said:

    ....
    6) Try the restart again (remember, your nVidia drivers are not installed right now)
    uhh number 7) What happens? Does it get stuck again?
    I just did this. First I created a restore point. Then uninstalled the nVidia drivers. Pulled the power to the network hub which disconnected the network. Re-started in Windows, Re-start stuck, pressed the physical Re-start button on the box, and re-started a couple more times from Windows. Still the same problem except that now Shutdown works.
      My Computer


  5. Posts : 6,194
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #95

    Can't you find the Hardware ID of "Base System Device" as instructed on my post #59?
      My Computers


  6. Posts : 2,884
    Windows 10 Pro for the Bro
       #96

    I see... sounds like we got half the problem fixed. 50%. we're getting there.

    (oh btw, I was replying to Marie about the "5.00"; she follows "military time"; 24 hours. So 10:00 PM for her is 22.00). But anyways, let's figure out why Restart is procrastinating.

    If you installed nvidia's drivers from the company's website, try uninstalling, and let Windows Update install the nvidia drivers instead.
    And vice versa; if you installed nvidia drivers from Windows Update, uninstall the drivers and install it from nvidia's website.
      My Computer


  7. Posts : 219
    Windows 10 Pro
    Thread Starter
       #97

    Megahertz said:
    Can't you find the Hardware ID of "Base System Device" as instructed on my post #59?
    I did. Details are in Post 65.

    - - - Updated - - -

    pepanee said:
    I see... sounds like we got half the problem fixed. 50%. we're getting there.

    (oh btw, I was replying to Marie about the "5.00"; she follows "military time"; 24 hours. So 10:00 PM for her is 22.00). But anyways, let's figure out why Restart is procrastinating.

    If you installed nvidia's drivers from the company's website, try uninstalling, and let Windows Update install the nvidia drivers instead.
    And vice versa; if you installed nvidia drivers from Windows Update, uninstall the drivers and install it from nvidia's website.
    Can you clarify. At this exact moment I don't have nVidia drivers installed. Presumably I'm using the Windows native driver for a 2560x1440 Dell monitor.

    I tried Windows Update (see post 94) but that update will install new Windows features.

    - - - Updated - - -

    I checked my backups. The Base System Device error in Device Manager also shows up in a mid-2022 drive image.

    The only other unerased disk image that I saved that I can still restore was in 2019 which is about when I upgraded the motherboard. That backup does not have the Base System Device error.

    But I shudder to think I'd have to go that far back to fix the problem. Going that far back will create lots of DRM related problems as well as other problems. For example, I likely won't be able to activate some DRM'ed programs again either because the vendor's server would show that I already activated the program.
      My Computer


  8. Posts : 6,194
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #98

    Are you sure it is Hardware ID and not Device description?

    A device ID is a string like PCI\VEN_8086&DEV_1912&SUBSYS_D0001458&REV_06
      My Computers


  9. Posts : 2,884
    Windows 10 Pro for the Bro
       #99

    An idea popped in my head. I've come across a command (which is possible to make a shortcut to), [for the time being that you can use as an alternative for "Restart"].

    There's a command that once you execute the command, it Shuts Down the computer, then your computer physically switches off, then about 2 to 3 seconds later, the computer will turn on. So that's almost a perfect substitute for "Restart", since you say that "Shut Down" works perfectly now.

    AND MAYBE over time, Windows will fix itself with the "Restart" command sometime in the future. Maybe 3 months later you try to "Restart" the computer, and it would work perfectly.

    I tried doing a bit of research, but cannot find that specific command that you can make a "bat" file for, and use that for "Restart" for the time being, if you're okay with this idea, for the time being.





    This is also ANOTHER example seperate from what I just typed above.
    1) Make sure you close off all apps on your computer
    2) Open Command Prompt
    3) Copy/Paste: shutdown /r /f
    This command Restarts the computer and forces every single application to be terminated, no matter what. Does this restart the computer?
      My Computer


  10. Posts : 219
    Windows 10 Pro
    Thread Starter
       #100

    Megahertz said:
    Are you sure it is Hardware ID and not Device description?

    A device ID is a string like PCI\VEN_8086&DEV_1912&SUBSYS_D0001458&REV_06
    Will these help?

    Can't restart. Re-start circle(?) just goes round and round endlessly-megahertz1-5-6-2023-8-51-52-am.jpg

    Can't restart. Re-start circle(?) just goes round and round endlessly-megahertz2-5-6-2023-8-52-48-am.jpg

    Can't restart. Re-start circle(?) just goes round and round endlessly-megahertz3-5-6-2023-8-53-37-am.jpg

    - - - Updated - - -

    pepanee said:
    An idea popped in my head. I've come across a command (which is possible to make a shortcut to), [for the time being that you can use as an alternative for "Restart"].
    ...
    This command Restarts the computer and forces every single application to be terminated, no matter what. Does this restart the computer?
    I tried. It didn't work. The result was the same re-start issue.

    If possible, I rather solve the root cause of the problem and not put a band-aid or alternative shortcut to avoid or ignore the issue. Unsolved, the root cause could be causing other problems now or possibly in the future and I'll be back troubleshooting again.
      My Computer


 

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