computer does not show make, model or serial number

Hello @vanessa655767 and welcome to TenForums.

An easy place to start is with Speccy (free).
Download Speccy | Find your computer specs, free!


It looks like this, and will give you a general idea. It also has more, deeper info for each category...

vanessa655767 said:

but it's no use because every program it doesn't appear
every program I try appears the same thing that is in the msinfo32 of the photo

Well, since you haven't filled out your computer specs, I don't know what kind of computer you're talking about.

BUT... the only things you really need to know are the motherboard and video card make/model, which Speccy WILL show you.



Lastly, these are English forums. So your screenshots, need to be in English.
You will probably need to add English to your Windows install.


Add a Language in Windows 10



Another advantage, that Speccy has over system info, is that is much more compact. It shows the important information on the front page, like in the picture I posted.


By way of example... there's two ways to find motherboard drivers. You can use the computer make/model or the motherboard make/model.

ALL computers have a motherboard. So knowing the motherboard make/model is very useful.

If the computer has a new motherboard then it is normal to not have any model number or serial number.

vanessa655767 said:

my P5GC-MX motherboard

P5GC-MX - Support <------ link to your motherboard support page.



But... like I said. It's much easier for us, to just have a Speccy screenshot.

Does your computer have a sticker like this one on it?



I got this picture off the internet.
(I edited it so it doesn't show any serial number / ID number so not to break any forum rules.)

Does your computer have a sticker like this?

Okay.

So what you're trying to do is to register your new motherboard with Windows 8.1?
If so: How To Activate Windows 8 after an Installation Or Hardware Upgrade - YouTube