pc randomly freezes but audio continues to play in the background


  1. Posts : 114
    Windows 10 Home
       #1

    pc randomly freezes but audio continues to play in the background


    so my pc randomly freezes just doing normal things and if i have a video or audio playing i can still hear the audio just fine even though my whole PC is frozen.

    is there a way i can check some sort of logs to figure out why im freezing?

    update: i checked "Control Panel\System and Security\Security and Maintenance\Problem Details" and i got this


    Source
    Windows

    Summary
    Hardware error

    Date
    ‎4/‎19/‎2023 2:32 PM

    Status
    Not reported

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 1a1
    Parameter 1: ffffc981e2a4a040
    Parameter 2: 0
    Parameter 3: 0
    Parameter 4: 0
    OS version: 10_0_19045
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.19045.2.0.0.768.101
    Locale ID: 1033





    version: 22h2
      My Computer


  2. Posts : 1,606
    win10 home
       #2

    Does Reliability History have entries covering the freezes and if so,the ---view tech details ---should give information as to the culprit.
    Also,in the Search box,type in ---dxdiag ---and check all pages.
    The Display page will give,in the righthand box,the Graphic Card driver in use.Note the version.ONLY visit the maker's site and download that version,or later if available.
    Uninstall the current version and install the new one.
    Are you overclocking ?
      My Computer


  3. Posts : 114
    Windows 10 Home
    Thread Starter
       #3

    joeandmarg0 said:
    Does Reliability History have entries covering the freezes and if so,the ---view tech details ---should give information as to the culprit.
    Also,in the Search box,type in ---dxdiag ---and check all pages.
    The Display page will give,in the righthand box,the Graphic Card driver in use.Note the version.ONLY visit the maker's site and download that version,or later if available.
    Uninstall the current version and install the new one.
    Are you overclocking ?
    it does not have view tech details

    i recently did a DDU on GPU (after the freeze)

    i have xmp on my ram and auto OC on my cpu and no OC on my gpu
      My Computer


  4. Posts : 23,589
    Win 10 Home ♦♦♦19045.4529 (x64) [22H2]
       #4

    McSweg said:
    it does not have view tech details

    i recently did a DDU on GPU (after the freeze)

    i have xmp on my ram and auto OC on my cpu and no OC on my gpu



    Standard operating procedure in cases like these, is to remove any overclock, and see if the problem persists.
      My Computer


  5. Posts : 46
    Windows 10 23H2
       #5

    For me, sometimes the problem was the PSU. If everything suggested here didn't work, if you can, try change the PSU and see if the problem it's solved.
      My Computer


  6. Posts : 2,983
    Windows 10 Pro for the Bro
       #6

    I use an application called Macro Express Pro. From time to time, the computer completely freezes (actually works sooooo very slowly), UNTIL I go to the Task Manager (Control+Alt+Delete), and completely end that application's task.

    If I try to run it again, computer freezes. Have to end its task again.

    Maybe 30 minutes later, I can open the app again and everything is fine. If I restart the computer, everything is fine. I can run it well.


    Maybe you have an app that's doing something similar.
      My Computer


  7. Posts : 1,606
    win10 home
       #7

    In Reliability History and either the Application or Windows failure lines,if there are entries there,then under the Action column,RIGHT click on the entry and a box containing ---view tech details ---should appear.
    This gives the report compiled and sent to Microsoft concerning the freeze.
    If this is not so,then the indications are your system files are corrupted.
    In Powershell admin,run ---dism /online /cleanup-image /restorehealth---followed by ---sfc /scannow ---and run sfc until a clean report is given.
    An issue such as freezing is always,or should be,reported by the system.
      My Computer


 

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