Videos Only Play When Muted


  1. Posts : 2
    Windows 10
       #1

    Videos Only Play When Muted


    Hello, just found this forum and hopefully someone can help me with a frustrating problem

    I'm running Windows 10, Version 10.0.19044

    Video's have always been fine until just recently, when I realized they were sluggish, stopping, moving in slow motion, etc, yet as soon as I mute them they work fine. Sound on, won't work properly. Sound off, works properly

    I use Firefox, but have run video's on two other browsers and the problem is still there

    All the updates and drivers for the players I use and tried are up to date

    Any idea's?

    Thank you in advance
      My Computer


  2. Posts : 768
    Windows 10 Pro
       #2

    It might be an idea to provide hardware specs so people know what you're talking about
      My Computer


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    Not very computer literate. Is this what you mean?

    Device name Handman777
    Processor Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz 3.60 GHz
    Installed RAM 16.0 GB
    Device ID 53C3EA38-A0B6-4BA1-BAC1-A51520F282C9
    Product ID 00325-95802-49676-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display
      My Computer


  4. Posts : 2,911
    Windows 10 Pro for the Bro
       #4

    Did you install the latest drivers from your graphics card's website?

    Example:
    I'd go to nvidia's website, and download the drivers from there.
    Videos Only Play When Muted-image.png
      My Computer


  5. Posts : 1,591
    win10 home
       #5

    What are the "players I use" ?
      My Computer


  6. Posts : 2,911
    Windows 10 Pro for the Bro
       #6

    Also check this post out:
    Reddit - Dive into anything
    (clear internet cache)
      My Computer


 

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