Unable to Safe Mode in order to troubleshoot Windows Update issue

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  1. Posts : 42,889
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #11

    Ah.. you have either relics of an O/S on Disk 1 and 2, or one of your present O/S partitions.

    Note: to post a screenshot, please use forum features thus:
    Unable to Safe Mode in order to troubleshoot Windows Update issue-screenshot-.png
    - so clicking on the image causes it to expand so it's easier to read. Thanks.

    You can find instructions on reinstating the reserved partition on tenforums- you'll need to search.
    You chould also remove the unwanted partitions on other disks.

    How did your PC get into this state?
      My Computers


  2. Posts : 89
    Win 10
    Thread Starter
       #12

    SIW2 said:
    you could copy them from the iso file, sources folder , install.wim/install.esd any index number ( they all have the same winre )



    say yes if it asks to overwrite
    I tried. Although the \Recovery folder is visibly empty (and it says "This folder is empty."), when I try to do the "Copy to" and into c:\windows\system32, it asks if I want to replace existing file "C:\Windows\System32\Recovery\winre.wim" with the one from the iso. Odd, I don't see any winre.wim file or any file in the dest folder. Anyway I tell it "Yes" and it comes back with

    Unable to Safe Mode in order to troubleshoot Windows Update issue-2023-04-20_0-13-07.png
      My Computer


  3. Posts : 42,889
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #13

    From the link I posted 'for interest' try
    Recreate the recovery partition. REAGENTC.EXE: Operation failed: 2
      My Computers


  4. Posts : 89
    Win 10
    Thread Starter
       #14

    dalchina said:
    Ah.. you have either relics of an O/S on Disk 1 and 2, or one of your present O/S partitions.

    Note: to post a screenshot, please use forum features thus:
    Unable to Safe Mode in order to troubleshoot Windows Update issue-screenshot-.png
    - so clicking on the image causes it to expand so it's easier to read. Thanks.

    You can find instructions on reinstating the reserved partition on tenforums- you'll need to search.
    You chould also remove the unwanted partitions on other disks.

    How did your PC get into this state?
    Your example of how to post a screenshot is exactly how I have been doing it. So I don't understand.

    I place the cursor where I want it, click the Image icon in the toolbar, select the file to upload and upload it. And it places the "[ATTACH" code inline. Click Post Quick Reply and it shows the image.

    I think the problem probably was a result of adding new bigger drives.

    All the partitions with a Drive letter are wanted...each serves a purpose. C:, D:, E:, F:.

    The small partitions 533MB and 525MB are the ones I don't know what to do with. Should they be deleted?
      My Computer


  5. Posts : 42,889
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #15

    For whatever reason your partitions screenshot does not expand when I click on it.

    There should be a reserved partition (normally 16Mb) on your system disk. It looks like that's on Disk 2. Expect 4 different partitions for UEFI.

    You can rebuild it (on the correct disk) using e.g. Option 3:
    System Reserved Partition Missing: How to Get it Back

    The two you mention -533Mb, 525Mb- are both, as you know, Recovery partitions. One is redundant.
    Last edited by dalchina; 20 Apr 2023 at 00:58.
      My Computers


  6. Posts : 89
    Win 10
    Thread Starter
       #16

    dalchina said:
    I copied winre.wim into c:\windows\system32\recovery folder.

    Ran CMD in Admin mode.

    reagentc /enable

    REAGENTC.EXE: Operation failed: 3bc3
    REAGENTC.EXE: An error has occurred.

    Strangest thing. When I copied winre.wim into the folder, it asked me if I wanted to overwrite the existing file. But there was no existing file! The folder was empty. This does not make any sense to me.

    - - - Updated - - -

    dalchina said:
    For whatever reason your partitions screenshot does not expand when I click on it.

    The Reserved partitions on Disk 1 and Disk 2 should not be there. There should be one on your system disk. Expect 4 different partitions for UEFI.

    The two you mention -533Mb, 525Mb- are both, as you know, Recovery partitions. One is redundant.
    I don't know about the 'expanding' image thingy. It doesn't expand for me either. But then, the images aren't that big to begin with.

    Let's try this one:
    Unable to Safe Mode in order to troubleshoot Windows Update issue-2023-04-20_0-37-25.jpg

    Larger file size and JPG format.

    Would you say it is safe to delete the reserved partitions from Disk 1 and 2?

    As for Disk 3, delete one of the two so-called 'recovery' partitions?
      My Computer


  7. Posts : 42,889
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #17

    The link said 'disable' first.

    Of course, you can copy anything anywhere if you do it with Windows not running. E.g. using a live boot disk.

    Also note that a Recovery partition should be recreated after an in-place upgrade repair install which keeps all progs and data
    @NavyLCDR is the most experienced in this area as you have two problems to resolve.
      My Computers


  8. Posts : 89
    Win 10
    Thread Starter
       #18

    dalchina said:
    The link said 'disable' first.

    Of course, you can copy anything anywhere if you do it with Windows not running. E.g. using a live boot disk.

    Also note that a Recovery partition should be recreated after an in-place upgrade repair install which keeps all progs and data
    @NavyLCDR is the most experienced in this area as you have two problems to resolve.
    It was disabled. And it was verified with /info.

    No change. Same error. ;-(

    And notice I changed the title to match the problem better since it has devolved into a Recovery issue. The Windows Update issue is on hold for now as I've set it not to try and upgrade beyond 21H1 until this issue is resolved.
      My Computer


  9. Posts : 42,889
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #19

    https://techcommunity.microsoft.com/...on/m-p/1299363

    - I believe you would have a boot problem if you simply deleted it.

    Whilst I've given you instructions for rebuilding it, rather than take a risk, wait for NavyLCDR
      My Computers


  10. Posts : 89
    Win 10
    Thread Starter
       #20

    Okay, I've gone ahead and removed the reserved partitions, the redundant recovery partition, and resized the existing main partitions to fill in the voids.

    Unable to Safe Mode in order to troubleshoot Windows Update issue-clean.jpg

    Deleted ReAgent.xml from c:\Windows\System32\Recovery
    Copied winre.wim into that directory (asks to overwrite existing file that I don't see in the empty folder.. go figure).

    Then using Cmd I ran "reagentc /disable"
    Then checked with /info
    Then tried to /enable

    Gave the error again.

    And now winre.wim file is not showing up in the folder anymore. Now there is a new ReAgent.xml file there.

    /info still shows it disabled.

    - - - Updated - - -

    dalchina said:
    https://techcommunity.microsoft.com/...on/m-p/1299363

    - I believe you would have a boot problem if you simply deleted it.

    Whilst I've given you instructions for rebuilding it, rather than take a risk, wait for NavyLCDR
    I'm sorry. But I did click on the link you provided and there was nothing there about rebuilding. It is where I was instructed to do what I've done. What am I missing?

    What does it mean to 'wait for NavyLCDR'?

    I apologize if I'm not familiar with the usual workings here. I haven't been around for ages.

    Does this person usually drop into these threads or does one make a request or ???

    Sorry for noob questions.
      My Computer


 

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