Access to Windows 10 Settings blocked by Microsoft

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  1. Posts : 186
    Windows 10 Home x64 Version 21H2 Build 19044.1586]
       #1

    Access to Windows 10 Settings blocked by Microsoft


    I cannot access Settings from the Windows icon at present. An instruction to sign in to my Microsoft Account pops up instead of the usual result. As I am also having trouble with the Microsoft Account this is making it very difficult to sort anything out.
    I cannot seem to escape this. Can anyone help. Incidentally I cannot get my Windows Version details by pressing Windows key + R and typing winver either. I just get blurb saying Windows access is restricted to my Local User Account ID.

    Copied info from elsewhere on this site !

    Joined : Jun 2016
    Surrey
    Posts : 158
    Windows 10 Home x64 Version 21H2 Build 19044.1586]
    Local Time: 09:56
    Last edited by PostmanPuzzled; 24 Mar 2023 at 10:58. Reason: ADDED Windows Build info
      My Computer


  2. Posts : 684
    Windows 10/11
       #2

    I haven't seen symptoms like that before, so someone else may jump in with a specific fix, but it sounds messed up enough to be worth trying a new user profile. As a test, you can create a new user (make it an administrator), login as that user, and see if the issues exist with that new user account. If the new account is fine, you can try migrating your existing account to a new account using Account Profile Fixer.
      My Computer


  3. Posts : 42,540
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #3

    New to me.

    As I am also having trouble with the Microsoft Account
    That suggests you might mean there's a wider issue...

    Please confirm you can successfully log in to your MS account online.

    Is your MS account your only user login?

    History: (so often omitted by users). What led to this? E.g.
    - a power outage
    - cat walked over keyboard
    - my 5 year-old was playing games and..
    - other

    When did this start?

    Have done these absolutely basic checks:
    a. Check your disk (Hard Disk Sentinel or more basic, Crystal Diskinfo) - post a screenshot of the result.
    b. If ok, from an admin command prompt run
    chkdsk c: /scan
    c. If ok, similarly run
    SFC /SCANNOW
    and advise if this passes or fails.

    If all those pass, consider using a System Restore point.

    Creating a new user account as LesFerch asks is a valuable check.
      My Computers


  4. Posts : 186
    Windows 10 Home x64 Version 21H2 Build 19044.1586]
    Thread Starter
       #4

    Thankyou very much both for replying so promptly. I am very fogged this evening so will consider your suggestions tomorrow with a clearer head.
      My Computer


  5. Posts : 4,709
    Windows 11 Pro 64 Bit 22H2
       #5

    This would suggest that Windows is not Activated so it limits what you can do in Windows.
    Try logging into your Microsoft Account on another device (ie) Smart Phone, Tablet, or other Laptop or Computer. Use your last password that you remember, if that fails, you can click Forgot Password button and Microsoft will ask your security questions or send you a code via one of your other devices or Email.
      My Computer


  6. Posts : 186
    Windows 10 Home x64 Version 21H2 Build 19044.1586]
    Thread Starter
       #6

    Access to Settings blocked


    I have tried hard to get into my Microsoft account via my mobile without success. On the last try Microsoft said I had asked for too many codes today ! But one message said there was a waiting period so something might be happening. Thanks Spunk anyway, I think I am going to have to change my User account. My User Account is not a Microsoft account anyway. It is a Local Account with Administrator privileges.
      My Computer


  7. Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #7

    Hello @PostmanPuzzled,

    As per your title text, that could relate to Windows NOT being Activated. Is this possibly the case ?
      My Computer


  8. Posts : 186
    Windows 10 Home x64 Version 21H2 Build 19044.1586]
    Thread Starter
       #8

    Access to Settings blocked by Microsoft


    To Paul Block

    Thanks for interest. No I don`t see how as I have been using Windows 10 successfully, apart from the problem with the User Account and Microsoft . Oddly enough I can still access my data and programmes through a pin given to me by Microsoft prior to a clean install done by my son, during which he set up the User Account that is causing the problem. He intended to avoid the Microsoft problem I had always had by creating a Local Account with Admin privileges and on the whole this has worked. The current Microsoft account was created by me later when I set up an outlook email account.

    Whenever I try to open settings and I have tried all the suggested routes. Microsoft pops up with direction to sign into the Microsoft account which I cannot do for reasons I wont detail here. File Explorer is working and I am able to create, copy, paste and move documents and use my Moneysoft programme without a problem. The problem for some time has been that folders in the User Account Directory (accessed through File Explorer) are duplicated, and at the same time files saved just disappear. I have got round this by creating two User Profiles (which do not appear in Control Panel) which I am able to access to save documents and Moneysoft Accounts, and also to download Bank Statements etc. I back all this work up to 2 External Hard Drives preparatory to setting up Macrium 8 to backup more securely. I am not very experienced as you can doubtless tell, and I am afraid my meddling will result in losing the pin before I have securely backed everything up. Though almost all essential stuff is backed up to the external hard drives.

    It is an awful muddle I know. Many thanks for listening.
      My Computer


  9. Posts : 684
    Windows 10/11
       #9

    If you can't get to the "Personalize" settings (e.g. change theme) that would be an indication of not being activated. If you can't get to any of the settings, that would be an indication of corruption to your Windows installation or your user profile.

    First do the basic checks (as dalchina mentioned) via an elevated Cmd window. Click the links for details:
    SFC /scannow
    DISM /online /cleanup-image /restorehealth

    As I mentioned earlier, you can determine if it's a user profile issue by creating, and testing with, a new user account. If a new user account is fine, then you can repair your account using Account Profile Fixer.

    If none of that makes any difference, then you should try a Windows Repair Install.
      My Computer


  10. Posts : 186
    Windows 10 Home x64 Version 21H2 Build 19044.1586]
    Thread Starter
       #10

    Access to Settings blocked by Microsoft


    re suggestions of Dal China

    Thankyou very much for your suggestions.

    No I cannot access my Microsoft account - it is not my User Account. That was set up during a clean install by my son who wanted to avoid Microsoft as I had always had a lot of trouble with them. It is a Local User with admin privileges. I do have a Microsoft outlook email account set up since. And I cannot access that either.

    The particular problem with accessing Windows 10 Settings sprang up the day I started this thread. Prior to that I could access Settings easily from the Start menu. Though as you can see from my reply to Paul Black (sorry to refer you to another reply but the describing all aspects of the problem briefly and clearly is a bit beyond me.[/B]c

    Unfortunately I cannot download Hard Disk Sentinel - I get error message it cannot be downloaded to my computer.
    I am trying to download Crystal diskinfo - show in file highlights DriverSupport - is that correct ?

    Thought I would go ahead with chkdisk scan but command with admin is rejecting it. Am I entering it incorrectly ?
    chkdisk c: scan > Thanks
      My Computer


 

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