Blue Screen of death - Bad sys config info


  1. Posts : 2
    Windows 10
       #1

    Blue Screen of death - Bad sys config info


    Hi, first post but going crazy trying to fix it. Not computer savvy at all, so apologies if I haven't described it right but hopefully it makes sense to someone.

    My daughter's PC crashed during gaming, and now everytime she turns on the computer the Automatic system repair comes up, and when completed, goes to the advanced settings tabs (blue screen).

    Unable to use system recovery, unable to do system reset (fails at 58%), can't undo recent upgrades (says options not available), and online youtube videos for using the command prompt doesn't fix the problem.
    Can't reset in any mode (not even safe mode), just constantly goes through the cycle and back to the advanced settings.

    Going crazy and unsure what next.
      My Computer


  2. Posts : 42,507
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, the very first thing to do is to check the disk. If the disk is failing, all you can do, if you don't
    - use 3rd party disk imaging regularly and routinely - endlessly recommended here
    (If you had full disk images, your stress level would be much lower!)
    - don't have at least backups of key files on the PC

    is to try to recover what you can.

    How do you check the disk?
    If you can access the command prompt (it sounds as if you can) then you may be able to use Option 1
    How to Check Drive Health and SMART Status in Windows 10
    to get an approximate idea.

    A better way is to either
    - create a live boot disk (on another PC) - Google/ search for 'live boot' - Bob Omb's, Hiren's e.g.
    - boot your PC from that (if it will and there's no hardware error)
    - from the familiar Win 10 interface use Crystal Diskinfo (often one of the programs provided with the boot disk

    or
    remove the system disk and check it on another PC e.g. as a USB-connected disk.
      My Computers


  3. Posts : 325
    windows 10 pro build 21h2
       #3

    Masha44 said:
    My daughter's PC crashed during gaming
    was your daughter playing a multiplayer game?
      My Computer


  4. Posts : 2
    Windows 10
    Thread Starter
       #4

    Yeah she was playing Fortnite.

    - - - Updated - - -

    - - - Updated - - -

    Yeah I can get into CP. I'll do what you've recommended and see how it goes, thankyou.
      My Computer


  5. Posts : 325
    windows 10 pro build 21h2
       #5

    Masha44 said:
    Yeah she was playing Fortnite.
    multiplayer games have anti cheat. the anti cheat can cause bsod when you play a multiplayer game but normally you should be able to run windows after the bsod happens. what happened for you is weird because windows got corrupted because of the bsod

    do what dalchina said. if the hdd is ok then you have to format it and clean install windows by using a windows setup flash usb. you will lose everything on the hdd. if there is important data on it then remove the hdd, put it in a usb case, connect it to another pc, transfer the data there and then put the hdd back into the pc and then format it
      My Computer


  6. Posts : 5,275
    Windows 11 Pro 64-bit
       #6

    Does the BSOD message have the driver file name (.sys) if it does you can uninstall it as long as the driver is not an integrated Windows 10 driver.
      My Computer


 

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