Error code 0xc0000102, Locked Out

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  1. Posts : 35
    10 Pro
       #1

    Error code 0xc0000102, Locked Out


    I turned on laptop tonight with a blue screen and the subject error for file: \Windows\System 32\drivers\iaStorAC.sys

    I searched the forum for this error, but my situation is not listed.

    Pics below of screens. Nothing in F8 is accessible, cannot get into Safe Mode, F1 does not work, & ESC brings up BIOS.

    Totally locked out and can only get to BIOS (?), but do not know what to select.

    Note: I only have basic computer knowledge, please help!

    - - - Updated - - -

    Error code 0xc0000102, Locked Out-ec9a3a9d-10f7-4e6f-bf94-3c661ab571b3.jpegError code 0xc0000102, Locked Out-978f1281-5e7d-444d-8d68-a517831971fc.jpegError code 0xc0000102, Locked Out-60f46a39-a0ac-4054-9381-bd86828416cd.jpeg

    - - - Updated - - -

    Error code 0xc0000102, Locked Out-00406782-634b-4e1c-90b8-0a520683ee52.jpegError code 0xc0000102, Locked Out-d5e572fb-39c9-4fe7-ac83-801f9a15e4e9.jpeg
      My Computers


  2. Posts : 42,890
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, the clue here is the reference to iaStorA.sys.

    "blue screen of death" error problems are generally caused by Intel Rapid Storage Technology Driver and Management Console driver corruption, or if the associated device hardware is faulty in some way.

    There are many references to this and suggested 'solutions' on the internet, but all the ones I've seen are only relevant if you can actually boot to Windows (!).

    cannot get into Safe Mode
    I see the option there- what actually happens when you select it? The same error?

    Possible things to try:
    a. Offline System Restore- assuming you have a recent restore point - and you can get to the option.
    System Restore Windows 10
    Option 1

    b. Restore a recently created 3rd party disk image (if you don't use disk imaging routinely and regularly- you should- endlessly recommended here e.g. Macrium Reflect (free).
      My Computers


  3. Posts : 35
    10 Pro
    Thread Starter
       #3

    Thanks for the reply!

    Yes, all info I find to correct this error, you have to have access to Windows.

    STARTUP SETTINGS—every option when tried by number or F-keys, comes back to the STARTUP SETTINGS screen. Nothing will open.

    I don’t know if I have any Restore points (no way to see).

    I can only access the screen with Dell Inspiron 5767 on it—the BIOS?

    Anything I can do there?

    There is a Restore Settings option (BIOS Defaults, Factory Settings, Custom User Settings).

    I do NOT want SSD erased because I have files on there.

    Going to see if my son can put old HDD back in and setup 10 from scratch to see if it runs.

    Suggestions on the BIOS Options appreciated, what to try.
      My Computers


  4. Posts : 42,890
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    To attempt System Restore- as you can't boot to a command prompt.. boot your PC from a Win 10 install disk, and via 'Repair your Computer' to the advanced startup options.

    Again, one should be System Restore- so you could try that.
    https://support.microsoft.com/en-us/...9-87521df09b78

    But before that, check your disk - it could have failed. zbook has now posted an approach below.

    I do NOT want SSD erased because I have files on there.
    As you make no comment about a disk image, I will assume you've not yet discovered how creating one can help rescue yourself from bad situations- unbootable, failed system disk, even a stolen PC, ransomware...

    It also acts as a full backup of all partitions imaged- you can copy files from a mounted image file.
      My Computers


  5. Posts : 41,449
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    0xc0000102 = file corrupt error


    Find one or two flash drive that you can format (> or = 8 GB).

    On a working computer create tools that can be used on the problematic computer.

    Create a bootable Sea Tools flash drive and a bootable Windows 10 Media Creation Tool (MCT) (Windows 10 iso).

    If you have only one flash drive it can be repurposed after running the Sea Tools bootable long generic test.


    1) Test the disk drive using Sea Tools bootable

    SeaTools Bootable | Seagate US

    https://www.seagate.com/content/dam/...lsBootable.zip

    Run the long generic test > take pictures > post images or share links into this thread


    2) If the Sea Tools bootable displays pass then run chkdsk /b /v on the windows drive


    Microsoft Windows [Version 10.0.19045.2364]
    (c) Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>chkdsk /b /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y

    Reboot as needed.


    When booting using the Windows 10 media creation tool > to identify the Windows drive letter > open command prompt and type:

    bcdedit | find "osdevice"

    (record the partition letter)

    Then run chkdsk /b /v W:

    (replace the letter W: with the applicable drive letter)
      My Computer


  6. Posts : 35
    10 Pro
    Thread Starter
       #6

    Yes, a big mistake not having a disk image. I will check out your suggested one. Thanks.

    RESTORE SETTINGS button on BIOS page is what I’m asking about—don’t know if you can see it?

    That is different from (Windows) SYSTEM RESTORE?

    I will look at zbook’s suggestion next.

    This is a 1st for me not be able to access Windows. ☹️

    - - - Updated - - -

    @zbook—thanks for the reply!

    The only working computer is a slow, ancient Netbook, but it is running Win10 now—that would work?

    My son has an older MacBook—can he make a bootable USB for me.
    Last edited by spddemun; 06 Mar 2023 at 14:25.
      My Computers


  7. Posts : 42,890
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #7

    RESTORE SETTINGS button on BIOS page is what I’m asking about—don’t know if you can see it?

    That is different from (Windows) SYSTEM RESTORE?
    Entirely.

    The first.. as it says.. is about BIOS settings. Nothing to do with Windows.

    System Restore- restores all system files, drivers which have changed since that restore point, and a copy of the registry.
    It monitors a certain range of file types.
    So e.g. it can reverse program installation, Windows update (but not upgrade...).
      My Computers


  8. Posts : 41,449
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    There are many threads where computer users had difficulty creating working bootable Windows MCT on a MAC.

    If you can find a friend, neighbor, relative, local computer store, or local public library with a Windows computer it often is a more reliable bootable MCT.
      My Computer


  9. Posts : 35
    10 Pro
    Thread Starter
       #9

    zbook said:
    There are many threads where computer users had difficulty creating working bootable Windows MCT on a MAC.

    If you can find a friend, neighbor, relative, local computer store, or local public library with a Windows computer it often is a more reliable bootable MCT.
    Thanks...I pulled the ancient Netbook out of the closet--Atom processor takes close to a minute to load pages, downloads even longer, but working on it now.
      My Computers


  10. Posts : 35
    10 Pro
    Thread Starter
       #10

    Sea Tools bootable finally finished downloading. Working on Win MCT next...Atom is s-l-o-w.

    I wanted to report back...while d/l these items to USB, my son pulled the SSD from my laptop, and good news, all of my personal files are there!! In process now of transferring them all to external Passport. It's taking a long time.

    Question: Will either Sea Tools or MCT erase any files on my original SSD?

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    zbook said:
    There are many threads where computer users had difficulty creating working bootable Windows MCT on a MAC.

    If you can find a friend, neighbor, relative, local computer store, or local public library with a Windows computer it often is a more reliable bootable MCT.
    Thanks for the info!

    - - - Updated - - -

    dalchina said:
    Entirely.

    The first.. as it says.. is about BIOS settings. Nothing to do with Windows.

    System Restore- restores all system files, drivers which have changed since that restore point, and a copy of the registry.
    It monitors a certain range of file types.
    So e.g. it can reverse program installation, Windows update (but not upgrade...).
    Got it, thanks!

    - - - Updated - - -

    dalchina said:
    To attempt System Restore- as you can't boot to a command prompt.. boot your PC from a Win 10 install disk, and via 'Repair your Computer' to the advanced startup options.

    Again, one should be System Restore- so you could try that.
    https://support.microsoft.com/en-us/...9-87521df09b78

    But before that, check your disk - it could have failed. zbook has now posted an approach below.


    As you make no comment about a disk image, I will assume you've not yet discovered how creating one can help rescue yourself from bad situations- unbootable, failed system disk, even a stolen PC, ransomware...

    It also acts as a full backup of all partitions imaged- you can copy files from a mounted image file.
    @dalchina would I be able to find a disk image on my SSD since it is out of my laptop now (copying files off it)?
      My Computers


 

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