Total System Failure while attempting Windows 10 clean install

  1. Posts : 1
    Windows 10 (Base, Current Release)

    Total System Failure while attempting Windows 10 clean install

    This is my first post here, I am new to this whole forum thing and am looking for help with a computer problem that I can't solve by googling it.

    I am attempting to "downgrade" a new computer for my dad; he purchased a Heardear (idk this brand/manufacture) mini pc to replace the old behemoth of a windows 7 family computer. Windows 11 came installed by default and I attempted to do a clean install of windows 10 using a USB boot stick made with the Windows Media Creation tool.

    The initial install was successful but for some reason the computer was completely unable to detect or connect to any wireless networks; and troubleshooting only yielded a "plug in an ethernet cable" result. A second clean boot was attempted after hardwiring an ethernet connection and it appeared to be successful but during the account creation the system froze then crashed; any attempts to power on the rig have been met with the initial "Heardear" splash screen followed by a total blackscreen with no sound or input/output.

    I am unsure what other information is needed to diagnose this but I will be happy to provide whatever I can.
      My Computer

  2. Posts : 43,199
    Win 10 Pro (22H2) (2nd PC is 22H2)

    Hi, assuming you have followed the normal procedure for a clean install which involves...
    - booting your PC from the bootable disk
    - deleting all existing partitions comprising the installed O/S

    then it is possible that the drivers provided by Win 10 are not fully compatible with the PC.

    I seem to recall one case where this has been so for one driver.

    I also assume that the bootable disk was created recently.

    I would have suggested you find the drivers download page for this PC (normally each manufacturer provides a page for each model) and review the installed drivers vs those - except that you now say the PC is unbootable.

    Therefore I suggest you try this, to check all is well with the PC hardware.

    Reinstall Win 11, and see if that completes successfully.

    (I assume you did not create a 3rd party disk image of the Win 11 installation before the clean install. The routine use of disk imaging to give you a fairly easy path back to a previous working state is endlessly recommended here).

    You might also try to find evidence of anyone else having installed Win 10 successfully on your make and model. Perhaps there is a user forum.

    What's the reason to want to downgrade from '11 to '10?
      My Computers

  3. Posts : 2,208
    Windows 11 Pro 64-bit v23H2

    It is possible that computer won't work with Windows 10. There may no choice but to run Windows 11 on it.

    If you get Windows 11 installed back on that computer there are ways to get it to look more like Windows 10. If you do that post back here so someone can recommend how to do that.
      My Computers


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