Laptop will not boot up. I need help really bad.

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  1. Posts : 132
    Windows 10 Pro 64 Bit Version 1909 Build 18363.720
       #1

    Laptop will not boot up. I need help really bad.


    Hello everybody,

    Well, after all the problems with the crashed D: drive, now my Dell Precision M6800 laptop will not boot up. I have been working on restoring all of the software and things that the backup from last December was missing when I restored the backup after the partition update wiped my data. I was wanting to put everything back to normal and make a fresh backup before I tried to clear the partitions again and I was ready to do the backup but the "AOMEI Backupper" program that I am using had issues so I was trying to do a fresh install of it. During that process, I restarted the laptop and it looked like it was booting up fine but then there was a message of "Preparing Automatic Repair" that popped up.

    When it get to the options screen, I picked system restore as my first option. Then, it wants me to log in using my email address but it will not accept my password stating that it is incorrect and I know that it is not incorrect. Every other option that I tried that was not going to reset my laptop and wipe out all of my programs gave me the same crap of "incorrect password".

    I have not ever seen this situation before in my life and I hope that you guys can help me out... again.
    Attached Thumbnails Attached Thumbnails Laptop will not boot up. I need help really bad.-preparing-repair.jpg   Laptop will not boot up. I need help really bad.-option-screen.jpg   Laptop will not boot up. I need help really bad.-system-restore-screen.jpg  
      My Computer


  2. Posts : 42,944
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    the "AOMEI Backupper" program that I am using had issues
    What was the error message or indication?
    Certainly I've seen Macrium Reflect fail when trying to image a disk because the disk was beginning to fail- I don't know if ABackupper does a similar check.

    Have you recently checked your disks? E.g. Hard Disk Sentinel, Crystal Diskinfo?

    I suggest you start by doing so.. but as your PC won't boot you would now either
    - create and use a live boot disk (Google/search...)
    or
    - remove the disks, e.g. put them in a caddy and check as USB disks using another PC

    Considering your way of working- it sounds like you were trying to complete configuring your system, and then create a new image. It is the optimist that does that. Being a pessimist, I create images during that process of configuration, so if something goes wrong I don't have far to go back.
    Last edited by dalchina; 25 Feb 2023 at 12:41.
      My Computers


  3. Posts : 5,325
    Windows 11 Pro 64-bit
       #3

    The log file created by Startup Repair can help to find out the cause of the boot problem. In this video, i will explain how to use the Startup Repair tool to troubleshoot boot problems in Windows 10 and Windows 11.

      My Computer


  4. Posts : 132
    Windows 10 Pro 64 Bit Version 1909 Build 18363.720
    Thread Starter
       #4

    I thank you for directing me to this video. However, when I click on the command prompt selection, the next page wants me to choose an account to continue. There is a box with my name displayed in it so I click on my name. The next page labeled "Command Prompt" says "Hi, (my name) then below it, it displays my email address. Then below that, it says to enter the password for this account and there is a text box below it where I type in my correct password and click on the "Continue" button. When I click on this button, I always get an error message stating "The password is incorrect. Try again.". I know that my password for that email account is correct so I have no idea how to get it to accept my password.

    This password problem occurs on every of the solutions offered within the repair solutions options therefore, any repair option is unavailable to me. So, what can I do to work around this problem?
      My Computer


  5. Posts : 18,432
    Windows 11 Pro
       #5

    Use option 5 here to enable the built-in administrator account:
    Enable or Disable Elevated Administrator account in Windows 10
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  6. Posts : 132
    Windows 10 Pro 64 Bit Version 1909 Build 18363.720
    Thread Starter
       #6

    dalchina said:
    What was the error message or indication?
    Certainly I've seen Macrium Reflect fail when trying to image a disk because the disk was beginning to fail- I don't know if ABackupper does a similar check.

    Have you recently checked your disks? E.g. Hard Disk Sentinel, Crystal Diskinfo?

    I suggest you start by doing so.. but as your PC won't boot you would now either
    - create and use a live boot disk (Google/search...)
    or
    - remove the disks, e.g. put them in a caddy and check as USB disks using another PC.
    I thank you for your information and suggestions. However, I do not have a drive caddy that would accommodate the C: drive in my laptop.
    Attached Thumbnails Attached Thumbnails Laptop will not boot up. I need help really bad.-my-c-drive.jpg  
      My Computer


  7. Posts : 42,944
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #7

    Ok, here's another option from the searchable Tutorials section.
    As you can boot to a command prompt, try Option 1:
    How to Check Drive Health and SMART Status in Windows 10

    Or, as I suggested, create a live boot disk on another PC (e.g. Hiren's, Bob Omb's) - download the iso file and create a bootable disk using instructions taken from the tutorial on creating a bootable Win 10 disk.
    Boot your PC from that disk, and then you can check your system disk.

    If the disk is good, then NavyLCDR's post above may offer you a way to log in.

    If you succeed with that, there will be more to do.
      My Computers


  8. Posts : 4,564
    several
       #8

    I know that my password for that email account is correct so I have no idea how to get it to accept my password.
    is it asking for the password for your ms account ?

    I dont know that is just a guess, I always use only local account.
      My Computer


  9. Posts : 132
    Windows 10 Pro 64 Bit Version 1909 Build 18363.720
    Thread Starter
       #9

    SIW2 said:
    is it asking for the password for your ms account ?
    I dont know that is just a guess, I always use only local account.
    It is asking specifically for the password of my main email account. It does not give me any other account options to log in with. It does ask if I have forgotten my password and shows a different screen with some instructions that I can sign into Windows to manage my account but I have no way of doing that.
    Attached Thumbnails Attached Thumbnails Laptop will not boot up. I need help really bad.-forgotten-password.jpg  
      My Computer


  10. Posts : 42,944
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #10

    If the password you are using is correct and it is not accepted, there could be corruption on your disk which may have led to all these issues.

    That is why I'm asking you to check your disk as the first step.

    Did you always log in with a password, or were you using a PIN or other method?
      My Computers


 

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