Laptop will not boot up. I need help really bad.  

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  1. Posts : 41,294
    windows 10 professional version 1607 build 14393.969 64 bit
       #31

    Run the Dell pre-boot diagnostics > take pictures of the tests performed with results > post images or share links into this thread using one drive, drop box, or google drive.

    https://www.dell.com/support/kbdoc/e...a-epsa-and-psa

    https://www.dell.com/support/kbdoc/e...let-or-servers

    Or run the Sea Tools bootable long generic test > take pictures > post images or share links into this thread

    If SIW2's bootable media allows you to fix the underlying problems then you're set.


    Backup plan in case other methods fail: Once the drive status is known consider backing up files then
    a) if there are drive problems > replace the disk drive > clean install > restore files
    b) if there are no drive problems > clean install > restore files
      My Computer


  2. Posts : 132
    Windows 10 Pro 64 Bit Version 1909 Build 18363.720
    Thread Starter
       #32

    Thanks for the suggestion to restore from an earlier disk image. Just so happened that I had my backup external drive that had the system files backup on it and just so happened that when I booted up from the ISO flash drive that SIW2 helped me set up that AOMEI Backupper was one of the programs that showed up when I booted from the flash drive.

    I am running a restore from the backup drive at this moment. It will take a while but when it finishes and I see the results, I will report the outcome. I really hope that this works.

    - - - Updated - - -

    I am thrilled to report that the backup restore of my C: drive was a success!! A few things needed updates but that was quick and easy. I did find that I have a partition labeled "RECOVERY (G:)". I assume that it is located on my C: drive and I guess that I should just leave it alone. And it looks like I have a few other programs to repair since this was an older backup and some of those programs installed on the C: drive whether I wanted them to or not. I wish I could move them to the D: drive and set some kind of parameter to force all new installed to the D: drive but that is another story.

    I thank each and every one of you who helped me with suggestions and solutions and a special thanks to SIW2 for the ISO file and for guiding me through the process of using it. That was the golden key that made it possible to run the AOMEI Backupper to run the restore process.

    And a big thanks to dalchina for making the suggestion to run that backup that made me think of running the backup that I had and was not thinking about using. You switched on that light that got that process moving.

    Guys I really cannot thank you enough for your time and efforts that got me through all of this. May God bless you all!!

      My Computer


  3. Posts : 42,458
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #33

    Great progress.. now check your drive as a matter of course, and post a screenshot of your partitions using a 3rd party partition manager.

    You can also run
    reagentc /info
    from an admin command prompt to check the status of your Recovery partition.

    AOMEI Backupper, as with most/all disk imaging programs, allows you to create a boot disk.
    With that you can boot your PC and run Aomei Backupper even if your PC won't boot.
      My Computers


  4. Posts : 132
    Windows 10 Pro 64 Bit Version 1909 Build 18363.720
    Thread Starter
       #34

    dalchina said:
    Great progress.. now check your drive as a matter of course, and post a screenshot of your partitions using a 3rd party partition manager. You can also run reagentc /info from an admin command prompt to check the status of your Recovery partition.

    AOMEI Backupper, as with most/all disk imaging programs, allows you to create a boot disk.
    With that you can boot your PC and run Aomei Backupper even if your PC won't boot.
    ____________________________________________________________________________________________________ _________________________________

    Thanks! I don't know how it happened but the partition G: RECOVERY is gone. I now have my original drives C: and D: back like they were before. I ran the reagentc /info command as you suggested. The results are shown below. Now once I get everything back to the way it was before all of this calamity occurred, I will do another full AOMEI backup as well as create a new boot disk. I assume by what you said about creating a boot disk that I should add that to the external drive I use for the backup so that it is all there.

    Thanks for your recommendations and information!
    Attached Thumbnails Attached Thumbnails Laptop will not boot up. I need help really bad.-reagentc-info-results.jpg  
      My Computer


  5. Posts : 42,458
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #35

    The Recovery partition is enabled as you know from that, which is good.. however note it is partition 1, so expect that to become redundant on any major upgrade and a new one placed after the Windows partition.

    Again, do check your disk (e..g Hard Disk Sentinel etc) and post a screenshot of your partitions using a 3rd party partition manager.

    Once that's done and passes, proceed to make changes, but create a differential image at suitable intervals during that in case anything goes wrong.

    Don't wait until ALL changes are made before making your next backup.
      My Computers


  6. Posts : 4,438
    several
       #36

    dalchina said:
    AOMEI Backupper, as with most/all disk imaging programs, allows you to create a boot disk.
    With that you can boot your PC and run Aomei Backupper even if your PC won't boot.
    Why? the 1904v3 he has already is much better than the standard aomei boot media.
      My Computer


  7. Posts : 132
    Windows 10 Pro 64 Bit Version 1909 Build 18363.720
    Thread Starter
       #37

    SIW2 said:
    Why? the 1904v3 he has already is much better than the standard aomei boot media.
    I don't think that my free version of AOMEI Backupper will allow me to make a boot disk anyway. The flash drive boot media that I made from your ISO file is safely stored away.

    - - - Updated - - -

    dalchina said:
    The Recovery partition is enabled as you know from that, which is good.. however note it is partition 1, so expect that to become redundant on any major upgrade and a new one placed after the Windows partition.

    Again, do check your disk (e..g Hard Disk Sentinel etc) and post a screenshot of your partitions using a 3rd party partition manager.

    Once that's done and passes, proceed to make changes, but create a differential image at suitable intervals during that in case anything goes wrong.

    Don't wait until ALL changes are made before making your next backup.
    ____________________________________________________________________________________________________ _________________________

    I downloaded and installed Hard Disk Sentinel but I do not understand how to do what you are asking me for from it.
      My Computer


  8. Posts : 42,458
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #38

    Thank you for your reply.

    I downloaded and installed Hard Disk Sentinel but I do not understand how to do what you are asking me for from it.
    Run the program.
    You may need to click on the tray icon to have the GUI appear.
    Look at its GUI.
    See something like this, noting there will be a tab for each disk on the left side so click on each.
    Green is good, red is bad.
    Most people find this easy.

    Laptop will not boot up. I need help really bad.-1.jpg
    post a screenshot of your partitions using a 3rd party partition manager.
    Like this:
    Laptop will not boot up. I need help really bad.-1.jpg

    I don't think that my free version of AOMEI Backupper will allow me to make a boot disk anyway.
    Really? According to this comparison it does:
    Laptop will not boot up. I need help really bad.-1.jpg

    (Standard is the free version).

    Here's how:
    Create Bootable Disc Based on Windows PE or Linux
      My Computers


  9. Posts : 42,458
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #39

    SIW2 said:
    Why? the 1904v3 he has already is much better than the standard aomei boot media.
    That's not the question I'm addressing. Simply that the OP seems unaware this is available, easily (as per most recent post)... so I am simply pointing it out
      My Computers


  10. Posts : 132
    Windows 10 Pro 64 Bit Version 1909 Build 18363.720
    Thread Starter
       #40

    OK, first off, you are right that AOMEI Backupper create bootable media. Now, here are the screenshots you asked for. And to let you all know, I made a fresh system backup tonight. I was going to back up my D: drive but my WD Passport external drive does not have enough room so I am going to buy a 2TB external drive to replace it and give the 1TB drive to my wife.
    Attached Thumbnails Attached Thumbnails Laptop will not boot up. I need help really bad.-hard-disk-sentinel-screencap.jpg   Laptop will not boot up. I need help really bad.-partition-wizard-report.jpg  
      My Computer


 

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