BCD Issue with Win10 Enterprise work laptop - Advice Needed

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  1. Posts : 21
    Win10
       #1

    BCD Issue with Win10 Enterprise work laptop - Advice Needed


    Hello,
    I have a Dell Latitude 5330 at work. For one reason or another (likely due to forced shutdown during an update), the BCD was corrupted and now the system will not boot and a I get a Recovery bluescreen with the following message:

    Code:
    The Boot Configuration Data file doesn't contain valid information for an operating system
    File:\BCD
    Error Code: 0x0000098
    You'll need to use recover tools.....
    Press F1 to enter Recovery Environment
    Press Esc for UEFI Firmware settings

    If I press F1 it cycles through this about 3 times before ending up in another Recovery bluescreen stating:

    Code:
    After multiple tries, the operating system on your PC failed to start, so it needs to be repaired.
    Error code: 0xc0000001
    You'll need to use recover tools.....
    Press F1 to enter Recovery Environment
    Press F8 for Startup Settings
    Press Esc for UEFI Firmware settings
    If I press F8, it asks for the bitlocker code, which I got from IT, but after entering it the system reboots and gets stuck on the black Dell boot screen forever. Tried this multiple times, same result.

    As usual, IT immediately gave up and wants to send me a new PC (and lose all my files), but I pulled the SSD out of the laptop, stuck it in an external enclosure, and connected to my hope laptop (with Win 10 home). After entering the bitlocker code I see all my files but am not sure how to fix the BCD issue. The drive has the following partitions:
    BCD Issue with Win10 Enterprise work laptop - Advice Needed-2023-02-19-11_26_02-clipboard.png

    I was planning on following the guide here [SOLVED] Boot Error 0xc0000098 on Windows 10 - TechCult but when I tried creating recovery media using (another) work computer, it stated I need "elevated privileges" to execute this, which I don't have on that machine. IT claims not to possess any recovery media or the ability to boot the machine from network to troubleshoot further.

    Not sure how to proceed. I was hoping I could use the bootrec commands after connecting the drive to my home computer but a) There's no bootrec.exe in the windows\system32 directory and b) I'm concerned about messing up my home drive. Even if I could run bootrec I'm not sure how to get it to fix the BCD on the hidden EFI system partition (I'm assuming that's where the BCD file resides) on an external drive. Disk management doesn't allow me to assign a drive letter or "explore" that partition.

    I've also tried booting a Windows 10 Home recovery image from a USB on my home laptop but it BSODs with a screen about a memory issue of some sort (I didn't capture the details and don't have any issues with the laptop otherwise). Was hoping to use the recovery tools from there but I have the same concerns about messing up my home OS.

    Advice?

    Please note that I'm not an IT guy and only have rudimentary skills in that regard but I would really prefer not to have to start over with a new PC.

    Thank you!
      My Computer


  2. Posts : 5,329
    Windows 11 Pro 64-bit
       #2

    In this video, i will guide you on how to fix boot error 0xc0000098 on Windows 10 or Windows 11.

      My Computer


  3. Posts : 21
    Win10
    Thread Starter
       #3

    FreeBooter said:
    In this video, i will guide you on how to fix boot error 0xc0000098 on Windows 10 or Windows 11.

    ...
    Thanks, but as i mentioned in my post, I unfortunately cannot get into the recovery environment.
      My Computer


  4. Posts : 5,329
    Windows 11 Pro 64-bit
       #4

    Omegaman007 said:
    Thanks, but as i mentioned in my post, I unfortunately cannot get into the recovery environment.
    Without booting into recover environment not much can be done, you will need to clean install Windows 10.
      My Computer


  5. Posts : 21
    Win10
    Thread Starter
       #5

    Is what I'm trying to do possible though? That is, repair the BCD using another computer (or another computer's recovery environment), or is it required that the SSD remain in the host laptop?
      My Computer


  6. Posts : 9,788
    Mac OS Catalina
       #6

    Omegaman007 said:
    Is what I'm trying to do possible though? That is, repair the BCD using another computer (or another computer's recovery environment), or is it required that the SSD remain in the host laptop?
    Not if a work device. Have IT handle this issue.
      My Computer


  7. Posts : 21
    Win10
    Thread Starter
       #7

    bro67 said:
    Not if a work device. Have IT handle this issue.
    I would love to but our IT department's goal is to close the ticket, not spend time troubleshooting to help me recover with minimal impact. Their solution was to send me a new unit leaving it to me to submit more requests to get software reinstalled, apps configured, etc.

    So I put the SSD back into the work computer and used Windows 10 recovery media I created with my home laptop to get into the recovery environment's command prompt. The thing is that I only see the recovery "X" drive and a "C" drive with directories "EFI", "Sources", and a "reagent.xml" file. The SSD is not showing up even though I can see it in the BIOS screen. The response to manage-bde -status is an "ERROR: There are no disk volumes that can be protected with BitLocker Drive Encryption". DISKPART also only shows a 14GB Primary partition, which is the recovery USB media. Any idea why the SSD is not showing up here?
    Last edited by Omegaman007; 19 Feb 2023 at 17:36. Reason: clarification
      My Computer


  8. Posts : 5,329
    Windows 11 Pro 64-bit
       #8

    Omegaman007 said:
    Is what I'm trying to do possible though? That is, repair the BCD using another computer (or another computer's recovery environment), or is it required that the SSD remain in the host laptop?
    You can try it but computer will have different hardware configurations.
      My Computer


  9. Posts : 48
    Win10
       #9

    Are you really sure that your work contact permits you to do your own troubleshooting?

    I know that I would be shown the door without ceremony were I to pull a hard drive from a work device and plug it into an external enclosure. Pretty sure I would also have a very hard time were I to save any work related documents to the local device as well.
      My Computer


  10. Posts : 21
    Win10
    Thread Starter
       #10

    I got a bit further by putting the SSD back into the external enclosure and booting from the recovery USB media. This time I'm able to see both partitions of the SSD! I was able to get into command prompt and ran the bootrec commands, unfortunately

    bootrec /rebuildbcd returns 0 total identified windows installations even though I can see and Windows directory in the D: drive. Same response from bootrec /scanos. Any idea why that would be? I'm assuming it searches all drives.
      My Computer


 

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