Problem with old Lumia 540

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  1. Posts : 6
    W10
       #1

    Problem with old Lumia 540


    Hi,

    I have a Lumia 540 DS running 8.1, which will no longer start up completely. It just shows a black screen. Pressing the arrow key turns the screen blue, nothing else is accessible. Multiple soft resets have not helped.
    Recovery tool will wipe data (SMS, phone records), and the old desktop app does not revognize the phone.
    The phone does connect to USB, and I can access images, but no phone/SMS data.

    Any ideas?

    D.
      My Computer


  2. Posts : 5,404
    Windows 11 Pro 64-bit
       #2

    In this guide, i will help you troubleshoot black screen problem in Windows 10 and Windows 11.

      My Computer


  3. Posts : 15,571
    Windows10
       #3

    FreeBooter said:
    In this guide, i will help you troubleshoot black screen problem in Windows 10 and Windows 11.


    Err - did you read OPs post?

    He is talking about a Windows Phone not a pc!
      My Computer


  4. Posts : 5,404
    Windows 11 Pro 64-bit
       #4

    cereberus said:
    Err - did you read OPs post?

    He is talking about a Windows Phone not a pc!
    Tell you the true i got confused, i just went with black screen.
      My Computer


  5. 3nd
    Posts : 859
    Zorin Lite
       #5

    dump that phone
    peace
      My Computer


  6. Posts : 6
    W10
    Thread Starter
       #6

    3nd said:
    dump that phone
    peace
    Typical useless forum "advice", I guess. I use/d it only as a phone (you know, these things that let you talk to people across a distance...) and for SMS. I would just like to have access to some phone numbers and SMS again.

    Perhaps you can keep that kind of nonsense to yourself?

    🙄
      My Computer


  7. NTN
    Posts : 969
    W10 19045.2546
       #7

    Hard Reset
    "https://www.hardreset.info/devices/microsoft/microsoft-lumia-540-dual-sim/hardreset-second-method/"
      My Computers


  8. Posts : 6
    W10
    Thread Starter
       #8

    NTN said:
    Hard Reset
    "https://www.hardreset.info/devices/microsoft/microsoft-lumia-540-dual-sim/hardreset-second-method/"
    Hard reset will wipe all data, which is what I'm trying to avoid. Soft reset doesn't work.
      My Computer


  9. NTN
    Posts : 969
    W10 19045.2546
       #9

    df123 said:
    Hard reset will wipe all data, which is what I'm trying to avoid. Soft reset doesn't work.
    The only way to keep your data when doing a factory reset is to back it up and restore it when the reset is complete. Google's built-in backup feature is the easiest way to back up your data.

    Open Settings.
    Select "Google."
    Select "Backup." If you have backed up your phone before, you will see a list of what's backed up. If everything is backed up or if this is the first time you're backing up to Google, proceed to the next step. If you don't see everything being backed up, open the Google One app and select "Storage." Then select "View details." Now you can select "Manage backup" to select the data you want backed up.
    Select "Back up now." If this is your first backup, you will be able to select what you want backed up.
    Note that it can take up to 24 hours to back up your data for the first time. When your data is saved, you'll see "On" below all of the data types you selected for backup.

    or

    1. Navigate to Settings, Accounts and then Google.
    2. Toggle the switch next to Contacts to the on position.
    3. Wait for the syncing process to complete. You should see a message ‘Last synced on…’ Your contacts are now synced with Gmail.
    4. Log into Gmail and make sure everything is there.
    5. Perform your factory reset and allow the phone to reboot.
    6. Navigate to Settings, Accounts and then Google.
    7. Toggle the switch next to Contacts to on.
    8. Wait for the sync process to complete.
    9. Navigate to Contacts on the device and make sure everything is present and correct.
      My Computers


  10. Posts : 6
    W10
    Thread Starter
       #10

    NTN said:
    The only way to keep your data when doing a factory reset is to back it up and restore it when the reset is complete. Google's built-in backup feature is the easiest way to back up your data.
    .
    🙄
    This is a Windows phone. And I have no access to it, I can not run any backup.
      My Computer


 

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