New
#1
Strange Issue That Occurs Every 2 Weeks On Windows 10 PC
Hi everyone I am new to the forum Im hoping someone here can assist me I have a Dell XPS 8700 desktop with an AMD Video Graphics card(HD Radeon) I put in windows 10 clean on July 29th when the operating system was released, first upgraded then did a clean install..thought everything was fine, but every two weeks for the past month..I will be on the computer, everything will be fine, and all of a sudden the mouse will freeze up, I can have firefox open at the time, then the screen will go black, then I will see a zillion little boxes and lines, different colors, then the screen goes black again, then it just keeps on looping doing that over and over again, black screen, colored screen, black screen, colored screen, etc etc..I have to turn off the PC and reboot it to fix it..I called Dell, they said it sounds like a video card issue, had someone come here a few days ago and replace the video card, about 2 hours ago, it happened again..was just on firefox had four tabs open..I called Dell and Dell is sending someone with a new motherboard(2nd time this PC has had a motherboard replacement since I got it, and this PC isnt even two years old yet) the reason is because I mentioned to them that a while back I updated the Dell BIOS to A11 and while it was installing(It installed fine but failed during verification process) I rebooted the PC and it showed that the A11 BIOS was installed just fine, but the technician thinks maybe the BIOS is the cause which makes no sense since this issue doesnt happen all the time, not sure what to think anymore..motherboard replacement, video card replacement, another motherboard replacement its ridiculous