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  1.    31 Aug 2015 #11
    Join Date : Jul 2015
    Posts : 101
    Windows 8.1 pro upgraded to Windows 10 pro

    Oops thought you had nvidia graphics. Same principal. Uninstall the amd and the catylist thing. Go to device manager and right click on the display driver choose uninstall place a check to completely remove if available. Then go thru the same process for the auto driver update and disable it then reboot. Get display graphics drivers from dell not amd. Then see if that works. Beyond the trouble shooting steps and this I'm at a loss. Other than reinstall the bios
      My ComputerSystem Spec
  2.    31 Aug 2015 #12
    Join Date : Aug 2015
    Posts : 51
    Windows 10
    Thread Starter

    Quote Originally Posted by icpwolverine View Post
    Oops thought you had nvidia graphics. Same principal. Uninstall the amd and the catylist thing. Go to device manager and right click on the display driver choose uninstall place a check to completely remove if available. Then go thru the same process for the auto driver update and disable it then reboot. Get display graphics drivers from dell not amd. Then see if that works. Beyond the trouble shooting steps and this I'm at a loss. Other than reinstall the bios
    yeah that has been done, did that before the technician came here last week to put i the video card and it still happened..will see what happens tomorrow with the motherboard replacement, Dell already said that if the issue isnt resolved they will replace my PC since its not even been two yrs yet and nothing but problems
      My ComputerSystem Spec
  3.    01 Sep 2015 #13
    Join Date : Aug 2015
    Posts : 51
    Windows 10
    Thread Starter

    Wanted to give you all an update on my mess of a PC..the technician came today and replaced the motherboard, now the BAD NEWS..the product key for windows 10 is no longer valid and this was from a legit windows 8.1 to windows 10..so now it keeps on saying I need to activate windows 10 that its no longer activated, I call Dell, of course they are ZERO help, they tell me to do a clean install of windows 8.1 then upgrade to windows 10 and it will be activated I dont know what to do I Really dont want to do that and NO ONE told me that by replacing the motherboard that this would happen
      My ComputerSystem Spec
  4.    01 Sep 2015 #14
    Join Date : Aug 2015
    Penn's Woods
    Posts : 1,287
    Windows 10 Home

    Quote Originally Posted by Lakerfanalways View Post
    Wanted to give you all an update on my mess of a PC..the technician came today and replaced the motherboard, now the BAD NEWS..the product key for windows 10 is no longer valid and this was from a legit windows 8.1 to windows 10..so now it keeps on saying I need to activate windows 10 that its no longer activated, I call Dell, of course they are ZERO help, they tell me to do a clean install of windows 8.1 then upgrade to windows 10 and it will be activated I dont know what to do I Really dont want to do that and NO ONE told me that by replacing the motherboard that this would happen
    You should call Microsoft and tell them what happened - you had the motherboard replaced (I assume the exact same model motherboard, i.e, an IN-KIND repair replacement). As I understand it, they should accommodate you as long as you are polite about it. Their activation server probably sees this as a completely other machine versus the one you activated on and the phone call should be able to resolve it.

    I had to do this when I upgraded the CPU on an old Dell OptiPlex and I had an XP upgrade license that lost activation of that key and it worked out OK. It was like some kind of telephone legal deposition / testimony in tone but they got me fixed up.
      My ComputerSystem Spec
  5.    01 Sep 2015 #15
    Join Date : Aug 2015
    Posts : 51
    Windows 10
    Thread Starter

    Quote Originally Posted by Word Man View Post
    You should call Microsoft and tell them what happened - you had the motherboard replaced (I assume the exact same model motherboard, i.e, an IN-KIND repair replacement). As I understand it, they should accommodate you as long as you are polite about it. Their activation server probably sees this as a completely other machine versus the one you activated on and the phone call should be able to resolve it.
    yeah I will give microsoft a call because Dell is absolutely NO help
      My ComputerSystem Spec
  6.    01 Sep 2015 #16
    Join Date : Aug 2015
    Penn's Woods
    Posts : 1,287
    Windows 10 Home

    Quote Originally Posted by Lakerfanalways View Post
    yeah I will give microsoft a call because Dell is absolutely NO help
    Hopefully this motherboard is a keeper!
      My ComputerSystem Spec
  7.    01 Sep 2015 #17
    Join Date : Aug 2015
    Posts : 51
    Windows 10
    Thread Starter

    Quote Originally Posted by Word Man View Post
    Hopefully this motherboard is a keeper!
    Yeah the thing is the stupid windows 10 is NOT activated and Im not sure if it can..I called Microsoft and they said it takes 1 hour and a half to talk to someone this is RIDICULOUS so Im on the phone with Dell now asking to speak to a supervisor
      My ComputerSystem Spec
  8.    01 Sep 2015 #18
    Join Date : Jul 2015
    Posts : 101
    Windows 8.1 pro upgraded to Windows 10 pro

    Where the motherboard was replaced it has a different oem product key embedded that's why 10 lost its activation. What dell suggested is the easiest course to take. Backup all your third party setup files backup your data then reinstall but now that I think about it. Your oem key in the windows 8.1 won't match either. So maybe callin Microsoft would be best. Or call the activation by phone routine and see if that works
      My ComputerSystem Spec
  9.    01 Sep 2015 #19
    Join Date : Aug 2015
    Posts : 51
    Windows 10
    Thread Starter

    Quote Originally Posted by icpwolverine View Post
    Where the motherboard was replaced it has a different oem product key embedded that's why 10 lost its activation. What dell suggested is the easiest course to take. Backup all your third party setup files backup your data then reinstall but now that I think about it. Your oem key in the windows 8.1 won't match either. So maybe callin Microsoft would be best. Or call the activation by phone routine and see if that works
    Yeah Im on the phone with microsoft now and they want me to buy an activation Key..not sure how to get hold of activation by phone where do I find that
      My ComputerSystem Spec
  10.    01 Sep 2015 #20
    Join Date : Jul 2015
    Posts : 101
    Windows 8.1 pro upgraded to Windows 10 pro

    Found a source online to open control panel then system and security then system. At the bottom it'll say windows is not activated. Click view details in windows activation. If you call it'll be an automated system. Tell it the numbers in the sequence and it'll give you a set to put in. They said it should work that way
      My ComputerSystem Spec

 
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