Laptop turns off randomly

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  1. Posts : 10
    10
       #1

    Laptop turns off randomly


    Hello. My Laptop is turning off randomly.
    At first I though my cable was getting disconnected(as the battery dosen't hold a charge anymore) but that was not the case.

    Is there any way how to check any logs that might help with my problem? (Like you do on the case of a BSOD?)

    I don't think it is software related becouse I have not made any new update or installation in a while.

    Usually it happens after 3-4h after I turn it on. It usually happens when watching videos or playing games. Maybe its something related to cpu getting too hot?

    Thanks!
      My Computer


  2. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @lolville,

    To see what is in the Shutdown Events, Copy & Paste the following comman [ ALL at once ] into a CMD Prompt and press Enter.

    Code:
    
    @echo off
    echo.
    PowerShell ^
         $ErrorActionPreference='SilentlyContinue'; ^
         $Tot=((Get-WinEvent -FilterHashtable @{LogName='Security'; Id='4609'} ^| Select-Object -First 3) ^| Measure-Object).Count; ^
         $List=(Get-WinEvent -FilterHashtable @{LogName='Security'; Id='4609'} ^| Select-Object -First 3  ^| Sort-Object -Property ProviderName, TimeCreated -Descending ^| Format-Table -AutoSize ^
         @{L='Provider Name'     ;E={;if([string]::IsNullOrWhiteSpace($_.ProviderName))     {'-'} else {$_.ProviderName}}}, ^
         @{L='Time Created'      ;E={;if([string]::IsNullOrWhiteSpace($_.TimeCreated))      {'-'} else {$_.TimeCreated}}}, ^
         @{L='Log Name'          ;E={;if([string]::IsNullOrWhiteSpace($_.LogName))          {'-'} else {$_.LogName}}}, ^
         @{L='ID'                ;E={;if([string]::IsNullOrWhiteSpace($_.Id))               {'-'} else {$_.Id}};A='Left'}, ^
         @{L='Process ID'        ;E={;if([string]::IsNullOrWhiteSpace($_.ProcessId))        {'-'} else {$_.ProcessId}}}, ^
         @{L='Record ID'         ;E={;if([string]::IsNullOrWhiteSpace($_.RecordID))         {'-'} else {$_.RecordID}}}, ^
         @{L='Level Display Name';E={;if([string]::IsNullOrWhiteSpace($_.LevelDisplayName)) {'-'} else {$_.LevelDisplayName}}}, ^
         @{L='Message'           ;E={;if([string]::IsNullOrWhiteSpace($_.Message))          {'-'} else {$_.Message.Split('.')[0] + '.'}}} ^| ^
    Out-String -Width 1000).Trim("""`r`n"""); ^
         if ($List.Length) {Write-Host """`n--- Shutdown Events - LAST %SLS% [if applicable] of [$Tot] - Sorted by [ProviderName, TimeCreated -Descending] ---`n`n `n`n$List"""} else ^
                           {Write-Host """`n--- NO Shutdown Events Available ---"""; exit 1; goto :Tasks_Scheduled} >> %Temp%\A.txt
         for /f "delims=" %i in (%Temp%\A.txt) do echo. %i
         del %Temp%\A.txt
    echo. & echo ^>Press ANY key to EXIT . . . & pause >nul & Exit
    
    
    

    I hope this helps.
      My Computer


  3. Posts : 17,040
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #3

    I suggest running something like SpeedFan to monitor temperatures.
    There is a guide to setting it up to log its results to a file in the post by Indrek in Is there an application to log component temperatures to file - Super User

    This can be very useful because, if the computer is crashing because it's overheating, the only evidence you'll find in Event viewer is that its next start is noted with a comment that the previous shutdown had been unexpected.


    Best of luck,
    Denis
      My Computer


  4. Posts : 256
    Win 10, Win 7 & KDE Neon
       #4

    My first thought was overheating. A couple of things to try would be to check for dust bunnies in the vents/fans and eliminate them if they are there....and if you are this way inclined remove the back and reapply the thermal paste. Thermal throttling is a clue too.

    I recently reapplied thermal paste to an old 2011 laptop and it worked wonders for CPU temps....it does come with certain risks.
      My Computers


  5. Posts : 43,285
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #5

    This laptop (Dell Latitude E6520 from your specs) seems to be from 2011. Is that the one you're referring to?

    You might expect to hear the fan (if it's working) running hard if it's getting hot, and you would expect to feel that it's warm.
    Are either of those true?

    If not, separate hardware and software isssues- boot it from a live boot disk (google/search e.g. Bob Omb's, Hiren's and create a live boot disk) and then run checks on your disk and RAM.

    You can also run stress tests. I.e. do not run using the internal disk whilst testing.

    If it still crashes, you know it's not your O/S.
      My Computers


  6. Posts : 10
    10
    Thread Starter
       #6

    Hello. Thanks a lot for the replies. I pasted the code on cmd but it says no shutdown events available. The laptop its burning hot and the fan is running at full speed. Ill install speedfan and get more results.
      My Computer


  7. NTN
    Posts : 969
    W10 19045.2546
       #7

    Be sure this is set active...
    Laptop turns off randomly-syscool1.jpg

    System Cooling Policy Missing in Power Options

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\54533251-82be-4824-96c1-47b60b740d00\94D3A615-A899-4AC5-AE2B-E4D8F634367F]
    "Attributes"=dword:00000002

    Sometimes this is set with value 1, so change it to 2.
    Then you will be able to se the "System cooling policy" under the Processor power management.
      My Computers


  8. Posts : 43,285
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #8

    Thank you for your reply. Clearly you should do the basic checks on dust etc as above..

    Please do a really simple and basic reality check.

    After you boot up normally, wait about 3 mins, don't launch additional questions.

    Post a screenshot of your resource usage (task manager). You are, of course, looking to see plenty of spare RAM, and low or zero CPU and disk usage.
      My Computers


  9. Posts : 6,528
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #9

    I use Open_hardware_monitor
    Extract to C:\Program Files (x86)\HardwareMonitor and run openhardwaremonitor.exe.
    Under options you can set to run on startup.
    Laptop turns off randomly-hard_mon.jpg

    I have a 10 Year laptop that was overheating. I opened the case and removed the heat sink. It was completely clogged with dust.
    Laptop turns off randomly-2022_05_04_15_19_101.jpg

    If you use a vacuum cleaner or compressed air, use something to block the fan to prevent over spin
      My Computers


  10. Posts : 10
    10
    Thread Starter
       #10

    I have past a week without any problems. Now the reboot is very very random.

    Cpu goes beyond 80 degree celcius. I have ordered some thermal paste for the cpu. Ill wait for it to arrive and will update later!
      My Computer


 

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