all software crashes- even windows explorer!

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  1. joeandmarg0
    Posts : 1,783
    win10 home
       New #11

    Have you checked ---settings>update & security>troubleshoot>additional troubleshooters ---?
    Does Reliability History have any reports?
    Which software is causing the problem, Microsoft or Dell,or both?
    You require an internet connection for ---dism /online /cleanup-image /restorehealth ---to function and then allow ---sfc /scannow ---to be successful. sfc does not require the internet connection.
    Please confirm there isn't any third party software installed,as indicated by your statement ---nothing has been added ---Post 1,line 4.
      My Computer
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  3. pepanee
    Posts : 3,079
    Windows 10 Pro for the Bro
       New #12

    BTW Paul, I really like your idea of the creation of those log files.

    Can you give me the exact text that I can copy/paste into Notepad, and to save that file as a "cmd" file?
    (instead of "txt" file)
    If possible, to include both commands in that one file. So once I open the "cmd" file, I will have two text files (I'm gonna rename "log" to "txt") named:
    • App_ERR_WAR.txt
    • Sys_ERR_WAR.txt
    getting created on the Desktop. Thanks!
      My Computer
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  4. anon125
    Posts : 131
    10
    Thread Starter
       New #13

    we do not have a smart phone.
    thanks
    sorry i dont know how to post a word file...
    does this look 'normal'

    Information 2023-01-22 3:04:14 PM Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 55 (47)
    Warning 2023-01-22 3:04:14 PM Kernel-PnP 219 (212)
    Information 2023-01-22 3:04:14 PM DriverFrameworks-UserMode 10118 Startup of the UMDF reflector
    Information 2023-01-22 3:04:13 PM FilterManager 6 None
    Information 2023-01-22 3:04:13 PM Ntfs (Microsoft-Windows-Ntfs) 98 None
    Information 2023-01-22 3:04:13 PM Ntfs (Microsoft-Windows-Ntfs) 98 None
    Information 2023-01-22 3:04:12 PM FilterManager 6 None
    Information 2023-01-22 3:04:12 PM FilterManager 6 None
    Information 2023-01-22 3:04:12 PM FilterManager 6 None
    Information 2023-01-22 3:04:12 PM FilterManager 6 None
    Information 2023-01-22 3:04:25 PM EventLog 6013 None
    Information 2023-01-22 3:04:25 PM EventLog 6005 None
    Information 2023-01-22 3:04:25 PM EventLog 6009 None
    Error 2023-01-22 3:04:25 PM EventLog 6008 None
    Information 2023-01-22 3:04:11 PM HAL 16 None
    Information 2023-01-22 3:04:11 PM Kernel-General 20 (6)
    Information 2023-01-22 3:04:11 PM Kernel-Boot 30 (21)
    Information 2023-01-22 3:04:11 PM Kernel-Boot 27 (33)
    Information 2023-01-22 3:04:11 PM Kernel-Boot 25 (32)
    Information 2023-01-22 3:04:11 PM Kernel-Boot 238 (101)
    Information 2023-01-22 3:04:11 PM Kernel-Boot 20 (31)
    Information 2023-01-22 3:04:11 PM Kernel-Boot 32 (58)
    Information 2023-01-22 3:04:11 PM Kernel-Boot 18 (57)
    Information 2023-01-22 3:04:11 PM Kernel-Boot 32 (58)
    Information 2023-01-22 3:04:11 PM Kernel-Boot 18 (57)
    Error 2023-01-22 3:04:11 PM Kernel-Boot 29 None
    Information 2023-01-22 3:04:11 PM Kernel-Boot 153 (62)
    Information 2023-01-22 3:04:11 PM Kernel-General 12 (1)
    Information 2023-01-22 1:00:20 PM Virtual Disk Service 3 None
    Information 2023-01-22 1:00:19 PM Ntfs (Microsoft-Windows-Ntfs) 98 None
    Information 2023-01-22 1:00:12 PM Netwtw10 7026 None
    Information 2023-01-22 1:00:12 PM Netwtw10 7025 None
    Information 2023-01-22 1:00:12 PM Kernel-Power 130 (33)
    Information 2023-01-22 1:00:12 PM Kernel-Power 131 (33)
    Information 2023-01-22 1:00:12 PM Kernel-General 1 (5)
    Error 2023-01-21 8:54:48 PM Kernel-Power 137 None
    Information 2023-01-21 8:54:48 PM Kernel-Power 107 (102)
    Information 2023-01-22 1:00:12 PM EventLog 6013 None
    Information 2023-01-21 8:54:47 PM Kernel-Power 42 (64)
    Information 2023-01-21 8:53:48 PM Virtual Disk Service 4 None
    Warning 2023-01-21 8:49:38 PM DistributedCOM 10016 None
    Information 2023-01-21 8:45:57 PM Virtual Disk Service 3 None
    Information 2023-01-21 8:45:48 PM Power-Troubleshooter 1 None
    Information 2023-01-21 8:45:43 PM Netwtw10 7026 None
    Information 2023-01-21 8:45:43 PM Netwtw10 7025 None
    Information 2023-01-21 8:45:43 PM Kernel-Power 130 (33)
    Information 2023-01-21 8:45:43 PM Kernel-Power 131 (33)
    Information 2023-01-21 8:45:43 PM Kernel-General 1 (5)
    Error 2023-01-21 5:24:34 PM Kernel-Power 137 None
    Information 2023-01-21 5:24:34 PM Kernel-Power 107 (102)
    Information 2023-01-21 5:24:32 PM Kernel-Power 42 (64)
    Warning 2023-01-21 2:26:21 PM DistributedCOM 10016 None
    Warning 2023-01-21 1:58:28 PM DistributedCOM 10016 None
    Information 2023-01-21 1:36:29 PM Kernel-General 16 None
    Information 2023-01-21 1:34:17 PM Virtual Disk Service 4 None
    Information 2023-01-21 1:28:35 PM HttpEvent 15007 None
    Information 2023-01-21 1:28:35 PM HttpEvent 15008 None
    Error 2023-01-21 1:28:22 PM Service Control Manager 7000 None
    Error 2023-01-21 1:28:22 PM Service Control Manager 7009 None
    Information 2023-01-21 1:28:20 PM Service Control Manager 7045 None
    Warning 2023-01-21 1:28:18 PM DistributedCOM 10016 None
    Information 2023-01-21 1:28:18 PM McAfee Service Controller 6 None
    Information 2023-01-21 1:26:24 PM TPM-WMI 1025 None
    Information 2023-01-21 1:26:24 PM TPM-WMI 1282 None
    Information 2023-01-21 1:26:24 PM TPM 18 None
    Information 2023-01-21 1:26:20 PM McAfee Service Controller 1 None
    Information 2023-01-21 1:26:20 PM McAfee Service Controller 1 None
    Error 2023-01-21 1:26:19 PM Service Control Manager 7034 None
    Error 2023-01-21 1:26:19 PM Service Control Manager 7034 None
    Information 2023-01-21 1:26:19 PM RST Middleware 27 None
    Information 2023-01-21 1:26:19 PM RST Middleware 27 None
      My Computer
    Quote Quote

  6. Paul Black
    Posts : 18,032
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #14

    Hello @pepanee,

    pepanee said:
    BTW Paul, I really like your idea of the creation of those log files.

    Can you give me the exact text that I can copy/paste into Notepad, and to save that file as a "cmd" file? (instead of "txt" file)
    If possible, to include both commands in that one file. So once I open the "cmd" file, I will have two text files (I'm gonna rename "log" to "txt") named:
    • App_ERR_WAR.txt
    • Sys_ERR_WAR.txt
    getting created on the Desktop. Thanks!
    I have just written this .bat file for you > pepanee_Logs

    It outputs TWO .txt files, App_ERR_WAR.txt and Sys_ERR_WAR.txt to the Desktop.

    These are the descriptions of the Level commands used in the Script:

    Level 1 = Critical
    Level 2 = Error
    Level 3 = Warning
    Level 4 = Information

    I hope this helps.
    all software crashes- even windows explorer! Attached Files
      My Computer
    Quote Quote

  7. pepanee
    Posts : 3,079
    Windows 10 Pro for the Bro
       New #15

    Paul Black said:
    Hello @pepanee,



    I have just written this .bat file for you > pepanee_Logs

    It outputs TWO .txt files, App_ERR_WAR.txt and Sys_ERR_WAR.txt to the Desktop.

    These are the descriptions of the Level commands used in the Script:

    Level 1 = Critical
    Level 2 = Error
    Level 3 = Warning
    Level 4 = Information

    I hope this helps.
    Thank you so much Paul! I really appreciate it! It's a really cool and useful script!
    I get to see everything all-in-one screen instead of one-by-one in the Event Viewer. Really cool addition I can put in my computer Security / Utilities folder. =)
      My Computer
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  8. anon125
    Posts : 131
    10
    Thread Starter
       New #16

    "Please confirm there isn't any third party software installed,as indicated by your statement ---nothing has been added ---Post 1,line 4."
    its a computer- it has lots of software on it!
    what am i misunderstanding!
    thanks
      My Computer
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  9. gmcgee78
    Posts : 53
    windows 11 pro 64/ 23H2
       New #17

    Please fill in all of your computer specifications.
      My Computers
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  10. joeandmarg0
    Posts : 1,783
    win10 home
       New #18

    What precisely is meant by "nothing has been added "?
    Thank you for confirming it is a computer.I would never have known.
    Do you have any responses to the more important first four lines ?
      My Computer
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  12. anon125
    Posts : 131
    10
    Thread Starter
       New #19

    [QUOTE=
    Thank you for confirming it is a computer.I would never have known.
    [/QUOTE]

    no need to get unpleasant, J
    does this help. only regular software has been added, nothing physical.
    Order Detail

    Order Number: 646218495 Estimated Delivery Date: 07/30/2021
    Item Number Item Description Quantity
    210-AVQP XPS 8940 Diavel (CTO) 1
    340-AGIK SERI Guide (ENG/FR/Multi) 1
    370-AGHZ 64GB, 16Gx4, DDR4, 3200MHz_2933MHz FY22 1
    400-BIQQ 512GB PCIe M.2 SSD +1TB 7.2 Sata 1
    429-AAXX 8x DVD+/-RW 9.5mm ODD 1
    450-AAGO US Power Cord 1
    480-AACF No Monitor 1
    490-BGUQ NVIDIA GeForce RTX 3060 12GB GDDR6 1
    510-BBCH Onboard, Realtek Codec 1
    520-AAAO No speakers 1
    555-BFQK Killer Wi-Fi 6 AX1650i + BT5.1 1
    555-BFYX Killer Wi-Fi 6 AX1650i + BT5.1 Driver 1
    570-AATH Dell MS116 Wired Mouse Black 1
    580-AILI Dell Multimedia Keyboard-KB216 US 1
    619-ANOK W10H ADVANCED ENG 1
    801-1802 HW WRTY,XPSDT1MIM1 1
    803-1569 PRS NBD OS,XPSDT1MIM1,1YR 1
    803-1590 PRS TECH SPT,XPSDT1MIM1,4YR 1
    803-1572 PRS NBD OS,XPSDT1MIM1,3YR EXT 1
    975-3461 HW WRTY INFO EXT 1
    321-BGPX 500W Chassis w/ODD+Black Bezel (RKL) 1
    328-BDPX Direct Shipping Material 1
    332-0550 Non-Retail Order 1
    332-1530 Non-Retail Order 1
    338-BYVY RKL-S i9-11900K, 125W 1
    389-DYKH 11th Gen Intel Core i9 non-vPro label 1
    525-0036 McAfee XPS Live 12 Month Subscription 1
    631-ACQI Windows System Driver XPS 8940 1
    658-BBTV CMS DVD no Media for W7/8/10 1
    658-BCCO McAfee 30day Trial 1
    658-BCSB MS Office Trial, MUI 1
    658-BCUJ Addl SW,XPS,SMOD,Win10,US/CAN 1
    817-BBBB NO FGA 1
    600-0022 BC $1.00, EHF Desktop 1

    - - - Updated - - -

    does this
    post answer your questions?
    thanks for your help
    Last edited by anon125; 28 Jan 2023 at 20:15.
      My Computer
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