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  1.    29 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 82
    Windows 10 Pro-64

    Explorer.exe hangs with mouse right click W10


    Not with every boot, but 1 of 3 in average. After upgrade from W8.1 explorer exe hangs with mouse right click when clicking on a folder in file explorer, does not hang when clicking on a file. Also working on desktop. A reboot will make the problem go away, but shut down hangs also, have to reset via power button. The problem does not occur with every boot. Would appreciate any help on this. MS tech support could not find any solution and it's crowded because of W10 upgrades.



    Event ID log from application hang: The program explorer.exe version 10.0.10240.16431 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 2570
    Start Time: 01d0e24fdef25a3b
    Termination Time: 23
    Application Path: C:\Windows\explorer.exe
    Report Id: 257ee579-4e43-11e5-9bd1-c86000bc291c
    Faulting package full name:
    Faulting package-relative application ID:
      My ComputerSystem Spec
  2.    29 Aug 2015 #2
    Join Date : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro

    Hey mate,

    run this scan: SFC Command - Run in Windows 10 - Windows 10 Forums

    Make sure you have updated all drivers. Meaning you should go to your computer/motherboard manufacturer and get the most recent Win10 drivers. These are important to have installed.
      My ComputerSystem Spec
  3.    29 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 82
    Windows 10 Pro-64
    Thread Starter

    Hi, thanks for reply.

    Unfortunately my motherboard does not have any specific W10 drivers (Asus has not released any), it's 2 years old.
    SFC scannow returns, can't fix all system files, which is weird cause after the upgrade did a clean install of W10. Many though have similar experiences.

    Quote Originally Posted by DustSailor View Post
    Hey mate,

    run this scan: SFC Command - Run in Windows 10 - Windows 10 Forums

    Make sure you have updated all drivers. Meaning you should go to your computer/motherboard manufacturer and get the most recent Win10 drivers. These are important to have installed.
      My ComputerSystem Spec
  4.    29 Aug 2015 #4
    Join Date : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro

    Hey mate,

    Without the correct drivers, there will always be the chance that the computer stops responding. You will have to make the decision to stay with windows 10, or revert to the old install: Windows 10 - Go Back to Previous Windows - Windows 10 Forums

    You can keep trying... Use that SFC scan again, and restart after each instance... 2 more times. Sometimes it takes that long. Other than that, there may be other experts who can walk you through more steps you may be able to take to make things run well enough.
      My ComputerSystem Spec
  5.    29 Aug 2015 #5
    Join Date : Nov 2013
    Chicagoland
    Posts : 32,333
    Dual boot Windows 10 Pro x 64 CU build 15063 & Insider Build 16273

    Quote Originally Posted by splitsecond View Post
    Hi, thanks for reply.

    Unfortunately my motherboard does not have any specific W10 drivers (Asus has not released any), it's 2 years old.
    SFC scannow returns, can't fix all system files, which is weird cause after the upgrade did a clean install of W10. Many though have similar experiences.
    Hi there. Just because it's new does not necessarily mean it's ok. You may want to run DISM command before sfc /scannow for the Windows component store may corrupted. scannow cannot fix anything if it is corrupted. It also may take 2 or 3 tries scannow to fix files.

    DISM - Repair Windows 10 Image - Windows 10 Forums
      My ComputersSystem Spec
  6.    29 Aug 2015 #6
    Join Date : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)

    Have you tried booting into Safe Mode to see if the same problem occurs?
      My ComputerSystem Spec
  7.    29 Aug 2015 #7
    Join Date : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)

    It could be a corrupt context menu option, so if that's the case, a computer refresh/reset should easily resolve it. If you're not comfortable with doing that, download CCleaner, go to the Tools, go to Startup, go to Context Menu, then remove some stuff under "Directory" and "Folder" that you think could be causing the problem. Click image for larger version. 

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      My ComputerSystem Spec
  8.    29 Aug 2015 #8
    Join Date : Aug 2015
    Posts : 82
    Windows 10 Pro-64
    Thread Starter

    Thanks for reply. Ran dism /online /cleanup-image /restorehealth and it completed successfully. The problem is also that the error is not on every boot. Sometimes the explorer.exe hang problem occurs once per 2 days. Not had the chance yet to boot into safe mode etc. Have read about context menu corruption but have not succeeded to solve it that way either. Running SFC scannow, to check if something has changed. After DISM the SFC scannow is OK, it repaired some files.
    Quote Originally Posted by HippsieGypsie View Post
    Hi there. Just because it's new does not necessarily mean it's ok. You may want to run DISM command before sfc /scannow for the Windows component store may corrupted. scannow cannot fix anything if it is corrupted. It also may take 2 or 3 tries scannow to fix files.

    DISM - Repair Windows 10 Image - Windows 10 Forums
      My ComputerSystem Spec
  9.    29 Aug 2015 #9
    Join Date : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro

    Quote Originally Posted by splitsecond View Post
    [...] SFC scannow is OK, it repaired some files.
    Please run it till it says nothing needs a repair (a restart after each one). Up to 3 times until clear or it says no more about repair.
      My ComputerSystem Spec
  10.    29 Aug 2015 #10
    Join Date : Aug 2015
    Posts : 82
    Windows 10 Pro-64
    Thread Starter

    Quote Originally Posted by DustSailor View Post
    Please run it till it says nothing needs a repair (a restart after each one). Up to 3 times until clear or it says no more about repair.
    SFC scannow returns with nothing to fix. Have to follow up a few days to see if the problem has been fixed or not. A couple of reboots and have not experienced the hangup, maybe it's fixed-or not. As said have to run Windows for a few days. Thanks for help. If it's solved have to give credit to someone for fixing the issue...?
      My ComputerSystem Spec

 
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