Computer Randomly Restarts - Kernel-Power Event ID 41 Task 63

Hey everyone,

Windows Version 21H2 (OS Build 19044.2251)

The title says it all. For the past month or two my computer restarts out of nowhere. It is always while I am playing Overwatch, the only intensive game I play. In the Event Viewer it seems like I am getting a Kernel-Power error that says that the system rebooted without cleanly shutting down first and that the error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I heard it could be a driver issue but I believe all my drivers are up to date. I have no idea what it could be and it is infuriating because I can't play the game when it crashes all the time. Does anyone else know what this issue is? I copied the data from the Event Viewer below. Thank you.

Here is a google drive link to the locale meta data: Restarting Computer Event Logs_1033.MTA - Google Drive


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 11/8/2022 10:57:12 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: Start,DCStop
User: SYSTEM
Computer: DESKTOP-80AASF1
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2022-11-09T06:57:12.3814302Z" />
<EventRecordID>169443</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-80AASF1</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

Could you check Reliability History for any reports,especially in the Critical Events section.
Also,check with ---dxdiag ---and in the Display page,note the Driver version in use.Then visit the maker's site only and download that version,or later if available.
If you can,then use Display Driver Uninstaller,[DDU] in Safe Mode to uninstall that driver.If not,then go through Device Manager to do it.Then install the new one.
It might help if you completely shutdown the computer occasionally to flush the RAM,then run ---dism /online /cleanup-image /restorehealth ---and when finished,run ---sfc /scannow ---until it gives a zero report.

joeandmarg0 said:

Could you check Reliability History for any reports,especially in the Critical Events section.
Also,check with ---dxdiag ---and in the Display page,note the Driver version in use.Then visit the maker's site only and download that version,or later if available.
If you can,then use Display Driver Uninstaller,[DDU] in Safe Mode to uninstall that driver.If not,then go through Device Manager to do it.Then install the new one.
It might help if you completely shutdown the computer occasionally to flush the RAM,then run ---dism /online /cleanup-image /restorehealth ---and when finished,run ---sfc /scannow ---until it gives a zero report.

Thank you for the reply. I already installed my new graphics drivers and it happened again. I did the scan that you suggested and it gave a zero report after fixing some corrupted files. I will insert an image of the reliability monitor from one of the days the computer restarted.

I would love some more help as this is stopping me from playing my favorite game. Thanks so much.

I'm unable to read the Reliability History report.
Go to the earliest recorded event and click on ---view tech details ---and you can use the information provided in the first three lines to search for answers.
For those events listed in Critical Events,then LEFT click on the line to select it,then RIGHT click on the selection and that should give a box with ---view tech details---then LEFT click on it and a report should appear,
The first three lines give the searchable information.

Here's why Kernel Power Error 41 happens and how to fix it.

Megahertz said:

Is the i7 9700K overclocked?
Did you check the CPU and GPU temperatures?

My CPU goes up to 74 and my GPU core goes up to 78 and memory goes up to 92 and hot spot goes to 88

Ideally, your CPU temperature should be around 60 to 70 degrees Celsius (140 to 158 degrees Fahrenheit) when running essential apps and around 40 to 45 degrees Celsius (104 to 113 degrees Fahrenheit) when sitting idle. Moreover, the safe CPU temperature range for gaming is roughly 70 to 80 degrees Celcius. If your CPU is regularly shooting above these temperature ranges, you need to clean your PC, improve the cooling system, and re-apply thermal paste.

Megahertz said:

92ºC for memory is very hot, too hot.
You didn't answer: Is the i7 9700K overclocked? What else is overclocked?

My apologies, nothing is overclocked.

This restarting problem has been happening only over the past few weeks. Before that nothing was wrong and I haven't changed any clocks or changed any hardware either. I did start using a USB wireless adapter but now I am directly connect so I don't use it any longer.


Here is a link to two screenshots from HWMonitor from my last gaming session.

HWMonitor info screenshot.png - Google Drive
HWMonitor info screenshot 2.png - Google Drive