1.    29 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 3
    Win10

    Permission problem when saving a document or adding an email account


    When trying to add an email account to Outlook 2013 on my daughters Surface Pro 3 running Win10 I get the following error message AFTER the test message is successfully sent.

    The specified device, file, or path cannot be accessed. It may have
    been deleted, it may be in use, you may be experiencing network problems,.
    or you may not have sufficient permissions to access it. Close any
    applications using this file and try again.

    Also when saving a Word 2013 document to a local user document folder I get this error message:

    C:\Users\ahugh\documents\Test document.docx
    You don't have permission to save in this location.
    Contact the administrator to obtain permission.
    Would you like to save in the Documents folder instead?

    There is only one user account on the computer and it is an administrator account.

    Thank you all for any and all advice and help in advance.

    Heatstroke
      My ComputerSystem Spec
  2.    29 Aug 2015 #2
    Join Date : Apr 2015
    Posts : 38
    xx

    Quote Originally Posted by Heatstroke View Post
    When trying to add an email account to Outlook 2013 on my daughters Surface Pro 3 running Win10 I get the following error message AFTER the test message is successfully sent.

    The specified device, file, or path cannot be accessed. It may have
    been deleted, it may be in use, you may be experiencing network problems,.
    or you may not have sufficient permissions to access it. Close any
    applications using this file and try again.

    Also when saving a Word 2013 document to a local user document folder I get this error message:

    C:\Users\ahugh\documents\Test document.docx
    You don't have permission to save in this location.
    Contact the administrator to obtain permission.
    Would you like to save in the Documents folder instead?

    There is only one user account on the computer and it is an administrator account.

    Thank you all for any and all advice and help in advance.

    Heatstroke
    Instead of online account, make an local account and delete your online account. See if this solves the problem.
      My ComputerSystem Spec
  3.    29 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 3
    Win10
    Thread Starter

    Quote Originally Posted by Ninetailz View Post
    Instead of online account, make an local account and delete your online account. See if this solves the problem.
    I do not understand the difference between the account types but will research and try. Thanks for the advice.

    Heat
      My ComputerSystem Spec
  4.    31 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 3
    Win10
    Thread Starter

    Ninetailz,

    Thanks for the advice. I logged out of the online account and into the local account but still didn't have the permission necessary to add an email account or save a document to the local documents folder. I did not delete the online account.

    Heat
      My ComputerSystem Spec

 


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