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  1. Joined : Aug 2015
    Posts : 54
    Windows 10 Home
       28 Aug 2015 #1

    Windows 10 won't do a restart


    I installed Windows 10 as an upgrade and ever since my computer will not do a restart. Whenever I try a restart, the computer idles down then just hangs there with fans running and blank screen. The only way I can restart it is to press the reset button on the front panel after it idles down, or shut Windows down and power up from scratch.

    Things I have tried so far:

    1) A standard Windows repair. This did not fix the problem.

    2) Downloaded and ran the Bo Yans boot repair tool. Did not fix the problem.

    3) Ran all of the Chkdsk options, which took 3 hours to complete and all results came back clear. Still Windows 10 would not do a restart.

    4) Ran Easy Repair Professional for Windows 10. No luck there.

    5) Scanned the registry and fixed all errors. Still no luck.

    6) Checked the Power Management Options and found these to be okay.

    I hope someone can help solve this very annoying problem.
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 54
    Windows 10 Home
       29 Aug 2015 #2

    Success at last!! A big thanks must go to Simrick for solving the problem on another thread on this forum.


    This is what I did and it WORKED.


    1) Go to "Power and Sleep" settings. Tell the computer to Never sleep.


    2) Disable "Fast start".


    3) Shut down computer and reboot.


    4) Do a restart from Windows.


    I am at a loss to explain this, but it appears that certain systems are not compatible with the "fast startup" option and when enabled it causes the computers to go to sleep on restart instead of restarting. This is perhaps a bug that Microsoft should investigate further.

    edit: I should add that after doing 4 or 5 restarts, the Fast Startup option can once again be enabled. From then on restarts will be successful.
    Last edited by Gumtree; 31 Aug 2015 at 18:33. Reason: Additional information
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 53
    windows 10
       26 Sep 2015 #3

    The above worked for me a time or two but that's about it. Here's my restart story (posted in a HP forum thread) w/ a follow up (a bit lengthy):

    I purchased the basic HP 15-f033wm Notebook from Walmart in July 2015. It came with Windows 8.1 upgradeable to 10. I don't recall using "restart" prior to upgrading to Windows 10. Restart would freeze at the HP logo screen. I would power down/up and all is well except for Restart. Some things worked once or twice but mostly Restart would freeze. I noticed on a hard boot I would have a sequence take place with my "WiFi/Airplane mode" indicator lamp and my speaker on/off lamp. I normally have the speakers off thus the orange lamp. If the laptop was going to boot, the wifi lamp would go from no illumination, to orange (airplane mode) to blue (connected). This would be followed by the orange lamp (speakers off). Always. If it was going to freeze, I would have only the orange lamp illuminated for Airplane Mode. Would not go past that point. Tonight, I went airplane mode and selected restart. During the cycling, the orange airplane lamp illuminated followed seconds later by the orange "speakers off" lamp. And it fully restarted. I then tapped the "wifi" key and it went from airplane mode to connected. I have now done this 3 times with Windows 10 and 2 times with Linux (Kubuntu 14.04). Both OSs are on this laptop. I installed Kubuntu a couple of weeks ago. Successful each time. It appears something is hanging up when during restart, it attempts to make the connection with wifi. I'll readily admit I know not what I do. I do know this is a band-aid solution, however, for the time being, I'll take it. Just thought I'd post this in the hopes of possibly helping someone else.

    Did a little searching and found I have the Realtek RTL8188EE adapter. Specifically it's a Realtek rtl8188ee 802.11bgn wifi adapter. Googled it and found numerous issues with it. Here's one thread discusiing its shortcomings. http://h30434.www3.hp.com/t5/Wireles...er-wifi-proble...

    Being ignorant of all this stuff, I wanted to know the difference between "restart" and powering down/up the pc. What I found in my initial search is interesting. Here's a snippet;

    "Two things "shut down" does that restart doesn't:

    Shut down removes power from buses. For example, if a piece of hardware crashes, like a WiF adapter, a 'reset' may not reset the crashed device as power is not removed from the bus."
    What followed by turning back on? - Quora

    I believe they use the term "reset" to mean "restart". I also feel that perhaps in this example if the adapter does not reset back to the "connected" mode, then perhaps the freeze begins and stays at that point. Seems to me that scenario would apply in "airplane mode" and "connection" mode. No idea though.

    This may lead somewhere and then again .........
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 54
    Windows 10 Home
       26 Sep 2015 #4

    Restart appears to be very "touchy" with Windows 10 and it does not take much to upset it.

    Even though I got it working, the problem of the system hanging returned after I installed a new app. So I uninstalled the app and now the system restarts again. "Why this is", I don't know. I can only guess that the system seems to go looking for something that it can't find before closing down and restarting, or it is trying to close some process that is "sticky" and won't close due to a setting somewhere... But basically, when it comes to the reasons why, I am totally clueless.

    I find it interesting that "Shut down removes power from buses. For example, if a piece of hardware crashes, like a WiF adapter, a 'reset' may not reset the crashed device as power is not removed from the bus."

    My computer was custom built with Windows 10 installed. Sometimes I noticed that if I did a complete shut down and then switched the computer on again, the system would hang. I found the solution to this was to switch off the power supply, press the start button and hold it down for around 10-30 seconds (sometimes the LED lights would come on momentarily for a few seconds before fading out), then press and release the button again. Then turn on the power supply behind the computer and press the start button again. The system would then boot normally. Apparently the capacitors were storing some residual power and this was preventing Windows from booting. I later wondered if this problem was somehow related to the restart problem, but the fact that restart is now working on my computer seems to rule that out.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 53
    windows 10
       26 Sep 2015 #5

    Goodness. All that's left is garlic around the neck.
      My System SpecsSystem Spec


  6. Joined : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro
       26 Sep 2015 #6

    Most often it isn't Windows that has the problem, but the hardware or drivers for the hardware... in other words, the computer.

    Sometimes updating the drivers to the latest version fixes this problem... especially if you can get it from the right channels... such as the computer manufacturer (yours is HP, I believe, so you'd hit up HP Drivers and Downloads for Printers, Scanners and More | HP® Support).

    If it was a fault of Windows (and believe me, they've had their faults), it would affect EVERYONE, or MOST EVERYONE.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 54
    Windows 10 Home
       26 Sep 2015 #7

    I'm not sure I agree, as one of the first things I tried was to download all of the most up to date device drivers, but I still had the problem. It was not resolved until I applied the "fix" that Simrick provided. I tend to think this is a kind of Windows bug but not one that effects every computer under every circumstance. I am a member of many different forums and I must say I've seen this problem reported all too frequently. I know of around 3 dozen cases in my local area. There are also the cases that aren't reported. For instance, I know of two computer technicians who had this problem with every single computer in their stores, both new and old, and different brands, although Acer and Dell seemed to be the most commonly effected. Once again, Simrick's "fix" worked for them. If it is not a bug, I would like to know what it is. According to Wikipedia, a software bug is defined as an error, flaw, failure, or fault in a computer program or system that causes it to produce an incorrect or unexpected result, or to behave in unintended ways. Sure sounds like a bug to me.
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 53
    windows 10
       27 Sep 2015 #8

    I have no idea. Everyone here in the forum very likely has much more computer knowledge than I. That being said, I was leaning away from the cause being Windows related because it's same/same with my Kubuntu 14.04 (Linux OS) which is installed along side Windows 10 on this laptop. I do know the network adapter "driver" is the most current and of course the little bs diagnostic tool indicates it's operating smoother than butter. I now need to go learn how to try different network adapter drivers to see if I can have a final positive resolution. Anyway, I was just hoping this little discovery on my HP 15 might help someone else.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 54
    Windows 10 Home
       27 Sep 2015 #9

    Yes I may have been a bit harsh on Windows. I realize that Microsoft is not all-knowing and cannot cater for every single machine and hardware/software scenario out there. It does a very good job of making systems that work and remain stable under most normal circumstances. I suspect like many computer geeks out there I tend to push my system to the max and expect everything that I plug into my computer to work.

    Incidentally, I'm having that old Windows problem lately, where Windows "forgets" some of my drive assignments. It will sometimes boot up with a missing CD_Rom drive or hard drive. I reset it all in drive manager and it keeps everything for a while, then suddenly (and inexplicably) "forgets" a drive again. It is a brand new computer with a new battery so that is not the cause. This issue of forgetting or muddling drive assignments was a common problem with WinXP and remained with Vista and Windows 7/8. I thought by now Microsoft would have the whole matter of drive assignments down pat, but it is still a problem that is causing users grief with Windows 10. Microsoft really needs to provide some way to permanently assign drives, as I have actually had USB devices like printers and wi-fi sticks "steal" the drive assignments for fixed CD_Rom or hard drives. It is incredible that this kind of problem is still happening in Windows 10, but it is!

    Anyway I'll get off my soap box now and apologies for the diversion.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 53
    windows 10
       27 Sep 2015 #10

    Well crapola! All the way back to square one. Must have been X number of coincidences. Game on. I'm now officially pissed. I still think it's related to the adapter, um, just because. Now I shall once again try to research if there are other drivers, albeit older I reckon, that are compatible w/ this adapter. Is there not a tool that would run during restart and capture the moment and cause of "the freeze"?
      My System SpecsSystem Spec


 
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