Cannot click on certain things in Start Menu or Settings

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  1. Posts : 11
    10
    Thread Starter
       #11

    None of those suggestions that you gave work. My issue is way more advanced than any of those. I’ve tried so many things. I’m trying to use a USB to recover from within advanced start up options, but I can’t. I keep getting an error every time I try to use the USB. When I boot from the USB, instead of install windows, I go to repair my computer, then I try the troubleshoot options, and it won’t let me do any kind of reset windows 10 using the USB. When I go in through the restart menu by holding shift, it won’t recognize the USB either.

    - - - Updated - - -

    IMG-6990 — ImgBB
    IMG-6991 — ImgBB
    IMG-6992 — ImgBB
    IMG-6993 — ImgBB
    IMG-6994 — ImgBB
    IMG-6995 — ImgBB
    IMG-6996 — ImgBB
    IMG-6997 — ImgBB
    IMG-6998 — ImgBB
    IMG-6999 — ImgBB
    https://ibb.co/XD4xS3v
    https://ibb.co/gytmR52
    https://ibb.co/Vv1V53h
      My Computer


  2. Posts : 42,737
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #12

    Thank you so much for your kind and thoughtful reply.




    Booting from a bootable flash drive is a separate issue from problems with your O/S.
    a. Do you know your flash drive is bootable? Have you ever successfully booted from it?
    b. How did you create it?
    c. Do you know how to boot your PC from a bootable medium? This varies from PC to PC. There's a tutorial to help you in the searchable tutorial section.


    Now I will return to one specific thing I asked you to do to which I require a specific reply.

    Create a new user for test purposes.

    Have you done that as I asked? And what was the outcome?


    To post screenshots use the forum features thus:
    Cannot click on certain things in Start Menu or Settings-screenshot-.png
    Last edited by dalchina; 09 Aug 2022 at 03:58.
      My Computers


  3. Posts : 11
    10
    Thread Starter
       #13

    I am able to boot into the USB flash drive, I made two of them. One NTFS, the other fat 32. They both fail when trying to use them to reset windows. I can still boot into the flash drives, and use them to reinstall windows, but that would require losing my programs and settings. I want to use the USB flash drives to repair windows, not to reinstall it, and lose everything. No I haven’t created a new user test purposes. I don’t know what that is.
      My Computer


  4. Posts : 42,737
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #14

    Creating a new user and checking when logged in to see if the same problem exists is an important diagnostic test.

    Why?

    If the same problem does NOT exist then general repairs such as
    SFC /SCANNOW
    DISM commands
    an in-place upgrade repair install which keeps all progs and data

    are unlikely to help

    Why? Because the problem is then specific to one account.

    So...

    a. Please create a new user account
    Add Local Account or Microsoft Account in Windows 10

    b. log in to it

    c. See if the problems you reported in post #1 exist.

    d. Post back with the result.


    Thank you.
      My Computers


  5. Posts : 11
    10
    Thread Starter
       #15

    dalchina said:
    Creating a new user and checking when logged in to see if the same problem exists is an important diagnostic test.

    Why?

    If the same problem does NOT exist then general repairs such as
    SFC /SCANNOW
    DISM commands
    an in-place upgrade repair install which keeps all progs and data

    are unlikely to help

    Why? Because the problem is then specific to one account.

    So...

    a. Please create a new user account
    Add Local Account or Microsoft Account in Windows 10

    b. log in to it

    c. See if the problems you reported in post #1 exist.

    d. Post back with the result.


    Thank you.
    I'll try that, but like I said, this problem exists on both my Administrator and Standard User accounts.

    Here is what happens when I hold shift and restart the computer.

    IMG-7004 — ImgBB
    IMG-7005 — ImgBB
    IMG-7006 — ImgBB
    IMG-7007 — ImgBB
    IMG-7008 — ImgBB
    IMG-7009 — ImgBB
    IMG-7010 — ImgBB
    IMG-7011 — ImgBB
    IMG-7012 — ImgBB

    Yes, I just created a new standard user account, and the exact same thing is happening. I can't click on check updates.
      My Computer


  6. Posts : 42,737
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #16

    Ok, thanks, you can delete that new user.

    History:
    - when did this start?
    - what happened around the time this started?
    e.g power outage/cat walked over keyboard/just switched on the PC and suddenly...?/ interrupted update...

    Please complete your specs. Click 'My computers' below my post for comparison.
    Make/model of PC/ disks etc (Tutorials available if needed).

    At present I don't know if tablet/laptop/destop....

    Let's do a couple of basic checks, then an in-place upgrade repair install if those pass.
    a. Check your disk(s)
    Get a copy of Hard Disk Sentinel - valid for SSDs too - portable version available.
    Results right on its GUI. Inspect tab for each disk.

    b. If ok, run
    chkdsk c: /scan
    from an admin command prompt. Results on the GUI- no repairs, check only.

    c. If ok, similarly run
    SFC /SCANNOW

    and only advise if this passes or not.

    If all ok, proceed to an in-place upgrade repair install which keeps all progs and data

    You asked:
    I just tried using the MediaCreationTool21H2.exe to do a Windows 10 upgrade, and it still didn't fix the issue. Is that any different from a Repair Install?
    It depends what your previous build was. If that was a full major upgrade rather than updating within a build, then no.
    If it was updating within a major build or an enablement package (minor upgrade), then yes.

    Both of those assume you didn't download a full iso file. So I can't give you a definitive answer because I don't know your prior build or exactly what you did.

    Check you have at least 30Gb free on C:
    Disable any 3rd party AV.
    Get a copy of the iso file for your major build - use the MS media creation tool
    Right click the iso file, click Mount (available by default)
    Open the new drive letter created
    Double click setup.exe
      My Computers


  7. Posts : 11
    10
    Thread Starter
       #17

    It started two days ago. There was a problem with my outlook program which kept it from opening up, I ended up having to delete my outlook profile in order to get the program to work. Then, I got over 2,000 emails in an email spam bomb on my outlook account, plus someone was making charges on my Amazon account. I did a scan with Roguekiller and found migration tr.gen was detected on the root of my C drive. All of that happened yesterday.

    My PC is custom made. I did check disk, I did sfc scannow, I tried doing the in place upgrade, the upgrade went through but it changed nothing. The problem persists. I made a USB to try and run the upgrade in advanced startup options and I tried doing it from the windows install menu, they didn't work at all.
    Last edited by Redmi124; 09 Aug 2022 at 13:20.
      My Computer


  8. Posts : 42,737
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #18

    Given the history (which would have been helpful early on- you're not alone- most posters fail to give this) I suggest your only option, as it seems you don't yet use disk imaging regularly and routinely as is endlessly recommended here, will be a clean install.

    If you had been using disk imaging, and imaged all Windows' partitions, you could have restored a previously created disk image in a hour or so, and been back up and running as was.
      My Computers


  9. Posts : 11
    10
    Thread Starter
       #19

    dalchina said:
    Given the history (which would have been helpful early on- you're not alone- most posters fail to give this) I suggest your only option, as it seems you don't yet use disk imaging regularly and routinely as is endlessly recommended here, will be a clean install.

    If you had been using disk imaging, and imaged all Windows' partitions, you could have restored a previously created disk image in a hour or so, and been back up and running as was.
    How do I use disk imaging or backups for the future? Let's say for example, I will do the reinstall fresh with all new accounts, and I make everything the exact way I want it to be. At that point, where would I go and what would I need to do in order to make a disk image? Also, will the images need to be updated? If so, could I by mistake update the image after something bad happened, and lose a better image that was older? I have 3 SSDs in my PC, 2 NVMEs and one SATA, all are 2TBs. Would you recommend using one of those to store the backup/image? Or would an external HDD be a better choice? Can these images stored on the internal SSDs get damaged or corrupted somehow?

    Also, would it be worth it now to try a Windows reset to keep the files but remove the programs? Like I mentioned earlier, when I try to do the Windows reset that allows me to keep the programs and settings, it doesn't fix the issue. If I do the one that deletes the programs and settings but just keeps the files, would it be worth a shot?
      My Computer


  10. Posts : 42,737
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #20

    Hi, here are your options for "refreshing" Windows:
    Refresh Windows 10

    'Keep your files' - keeps personal accounts. There's a risk the underlying problem will not be resolved. But you could try it.. however, if there is a possibility you have malware on your PC, that's a different matter.


    Disk imaging: plenty of videos on Youtube for example.

    D imaging creates a file containing a compressed copy of the used parts of the partitions imaged.
    You might expect 50-60% compression depending on what's imaged.

    a. You create an initial (larger, slower) image - a base image. At the same time you create a backup definition job you use for subsequent images (makes it easy). You also set up image file retention rules to manage the space on your backup disk.

    b. After some time, some changes - you choose the degree of risk - use the backup job to create either a
    - differential image
    or
    - an incremental image
    These are smaller, faster. The first is the difference between the base image and 'now'.

    E.g. for 128Gb from SSD to USB3 hard disk, say 9-12 minutes.

    You can use the PC while this proceeds.

    Given you have

    Base image
    diff 1
    diff 2
    diff 3

    on your backup disk you have 4 possible dates to which to restore your PC.

    Image files can be mounted and files copied off using file explorer as normal.

    Macrium Reflect (free/paid) is preferred by many: the paid version is more advanced than any others known.
    Aomei Backupper (free) is easier to use, more features in the free version. Chinese.

    You can have images created on a schedule - but that means the backup drive remains connected. Personally I prefer keeping it away from the PC, securely stored.

    With MR, the act of imaging verifies the integrity of the data imaged (CRC check). This can give warning of impensding disk failure in some cases. Other programs may not do that.

    Do NOT store your only image files on disks on your PC unless you also have some stored externally.

    Why? Viruses/ransomware/theft/power outages....

    Size of backup disk: at least as much as the amount of used space you are imaging... then more for expansion. E.g. 2Tb HDDs aren't so expensive.
      My Computers


 

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