Windows 10: Windows 10 repair disk stops at keyboard selection


  1. Posts : 3
    Windows 10 X64 Pro
       27 Aug 2015 #1

    Windows 10 repair disk stops at keyboard selection


    Hi Everyone,

    I upgraded my Win 7 X64 Ultimate to Win 10 Pro X64 for free of course. I created a Windows 10 repair disk under Backup/Restore. I did the same when I first got Windows 7 years ago. Under Windows 7, I was able to boot the repair disk and easily restore a system image that I take nightly (overkill I know), over the years I used it several times without a problem when my system got screwed up.

    I can boot the Windows 10 repair disk BUT it gets to choose a keyboard and I can't choose a keyboard because mouse/keyboard do NOT respond at all. It just basically freezes on that screen.

    So I ask a few questions:
    1. Am I doing something wrong, has anyone tried this yet? Did you have better results?
    2. Is there a better Windows 10 system repair disk I can download from somewhere to help me restore a Win 10 system image that I create nightly?
    3. I tried a 3rd party Backup/Recovery product EaseUS Todo Backup, my Dell hard drive has 2 partitions (a dell MBR partition and the actual C drive), it backed up both partitions but that recovery disk didn't show both partitions to recover, only the MBR partition which was useless to me of course. Is there a Simple backup software just to copy the C drive 1 partition where my windows system resides, have a recovery boot disk that boots (EaseUS boot disks booted by the way) and to restore just the C drive partition that works under Windows 10?

    Thank you for any help you can give me,
    Steve
      My ComputerSystem Spec

  2.    27 Aug 2015 #2

    You may want to check in your BIOS to see, if USB is available before windows is loaded. Some mobo's has a setting to disable all USB for faster POST-times, and if that is the case, your mouse and keyboard (if connected via USB) will not work until windows is ready.

    An other solution could be to find a PS2 keyboard to plug in when you must restore from the repair disk.
      My ComputerSystem Spec


  3. Posts : 705
    Windows 10 Pro x64
       27 Aug 2015 #3

    Hi Steve and welcome to the forum

    Steve1209 said: View Post
    I can boot the Windows 10 repair disk BUT it gets to choose a keyboard and I can't choose a keyboard because mouse/keyboard do NOT respond at all. It just basically freezes on that screen.
    The keyboard and mouse, are they usb? If they are, can you enter the bios and see if there are settings for usb legacy mode. Maybe it will be called usb emulation. Please disable this mode, save and exit.

    Please advise if this helps
      My ComputerSystem Spec


  4. Posts : 3
    Windows 10 X64 Pro
    Thread Starter
       27 Aug 2015 #4

    WhyMe said: View Post
    Hi Steve and welcome to the forum


    The keyboard and mouse, are they usb? If they are, can you enter the bios and see if there are settings for usb legacy mode. Maybe it will be called usb emulation. Please disable this mode, save and exit.

    Please advise if this helps
    My keyboard and mouse are both wireless now, they were both wired when system bought about 5 years ago, under windows 7 restart they both worked as wireless last time I used restart disk!
      My ComputerSystem Spec


  5. Posts : 705
    Windows 10 Pro x64
       27 Aug 2015 #5

    Steve1209 said: View Post
    My keyboard and mouse are both wireless now, they were both wired when system bought about 5 years ago, under windows 7 restart they both worked as wireless last time I used restart disk!
    but isn't the wireless receiver a usb receiver? Please give make & model number of mouse/keyboard.
      My ComputerSystem Spec


  6. Posts : 705
    Windows 10 Pro x64
       27 Aug 2015 #6

    Re your comments about the mouse/keyb working in Win7.
    My understanding is that the legacy/emulation lets the bios emulate HID support for an OS that does not provide that support. A newer OS will have the necessary support and therefore the option would need to be disabled in the BIOS
      My ComputerSystem Spec


  7. Posts : 3
    Windows 10 X64 Pro
    Thread Starter
       27 Aug 2015 #7

    WhyMe said: View Post
    Re your comments about the mouse/keyb working in Win7.
    My understanding is that the legacy/emulation lets the bios emulate HID support for an OS that does not provide that support. A newer OS will have the necessary support and therefore the option would need to be disabled in the BIOS
    OK, I got into the BIOS via the F2 key on restart on my Dell, I didn't see that option, I'll boot again & look through everything on all the BIOS screens again

    Thanks,
    Steve
      My ComputerSystem Spec


  8. Posts : 705
    Windows 10 Pro x64
       27 Aug 2015 #8

    I just booted into a Dell XPS Win7 laptop with a Phoenix BIOS. I know it is a different pc and all, but the applicable USB option is under the 'Advanced' tab at my end. Of course, your bios may be different and no such option may exist for you...
      My ComputerSystem Spec


  9. Posts : 3
    Windows 7 Home Premium
       15 Nov 2015 #9

    WhyMe said: View Post
    Hi Steve and welcome to the forum


    The keyboard and mouse, are they usb? If they are, can you enter the bios and see if there are settings for usb legacy mode. Maybe it will be called usb emulation. Please disable this mode, save and exit.

    Please advise if this helps
    i am having the same problem, only when i boot into win10 i get stuck on the keyboard selection screen.I have a wireless usb keyboard and wired usb mouse, so going to try w/ my asus m2nvp-vm mobo
      My ComputerSystem Spec

  10.    02 Oct 2016 #10

    Win10 hang at keyboard select screen


    epicboy75 said: View Post
    i am having the same problem, only when i boot into win10 i get stuck on the keyboard selection screen.I have a wireless usb keyboard and wired usb mouse, so going to try w/ my asus m2nvp-vm mobo
    I have been fighting this off and on for about 6 months on different boxes.

    First a lot are blaming the USB connection well I have a PC that has both PS2 keyboard and mouse and same trouble.

    Also can't make a reliable "System Restore CD" some fail to boot some hang at a "Black Screen" and some hang at the keyboard select screen. If your system crashes due to a hard drive failure how are you going to reinstall a image from a portable HD if you can't get too it !!!!
      My ComputerSystem Spec


 

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